Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Amazing Tool
What do you like best about the product?
The tool is easy to use and convenient in resolving the issue of users through this tool
What do you dislike about the product?
I don't dislike anything regarding this tool.
What problems is the product solving and how is that benefiting you?
I usely solve login issue of the user coming in email through this tool.
Seems like multiple programs in one!
What do you like best about the product?
For all support activities for our clients, this tool seemed like one stop shop for all queries that customer had.
What do you dislike about the product?
There is no undo option if you send incorrect resolution step to the customer.
Also, the preset functionalities are not enough. The person supporting should really know the software before using it thoroughly.
Also, the preset functionalities are not enough. The person supporting should really know the software before using it thoroughly.
What problems is the product solving and how is that benefiting you?
Ease of problem identification and ease for the end user to let us know the issues they are facing. It also easily tracks all our steps taken to resolve the issue.
Very nice, easy to use, ease of accessibilty
What do you like best about the product?
Ease of finding a ticket, There are multiple ways to find a ticket, through search,
What do you dislike about the product?
Nothing, There is nothing that I dislike about the product.
What problems is the product solving and how is that benefiting you?
Reaching out to customers is way more easier than ever
Recommendations to others considering the product:
Highly recommended for executives
Easy and best
What do you like best about the product?
It helps to resolve the concerns of users in a straightforward way. Also, the best part about this is I can make my mistakes internal. Whenever I send a wrong reply, I make the note internal and send the correct response.
What do you dislike about the product?
There's nothing to dislike. Earlier, I used this about the rating part, like whether the customer is satisfied with our service or not. Now, I see there's an option to give feedback/rating. That's nice.
What problems is the product solving and how is that benefiting you?
I resolve crypto-related concerns, P2P disputes, INR issues, trading issues, and account management. The feedback part is beneficial to us to give our best to resolve their problem.
Recommendations to others considering the product:
I would highly recommend other organizations to use this tool.
Good Software, great support team
What do you like best about the product?
it is pretty simple to use and understand, I got the hang of it within 5 minutes of using the software.
What do you dislike about the product?
Nothing much at the moment, its all pretty good
What problems is the product solving and how is that benefiting you?
Collating all the details onto a single page is one of the biggest advantages
Recommendations to others considering the product:
Its a good product
Excellent and solid platform
What do you like best about the product?
That it is a solid and self-explanatory platform, or if you need to there are helpful guides to complete tasks. The ticket system is advantageous.
What do you dislike about the product?
At present, I haven't any negative comments to make. Any issues I've had were all easily resolved with the support assistance from Zendesk Support. I have seen a new help system is coming and look forward to it.
What problems is the product solving and how is that benefiting you?
One issue I came across was that my Safari browser wasn't showing certain features; when advised to switch to Chrome, it resolved the problems. My productivity has also improved by using the platform
Best Tool for Tier 1 Support
What do you like best about the product?
The simplicity and ease with which the tool can be used.
What do you dislike about the product?
Its not dislike regarding the tools its just a limitation that other engineering teams can use it.
What problems is the product solving and how is that benefiting you?
Reporting
Easy and quick to use
Easy and quick to use
Upgrade was seamless
What do you like best about the product?
I recently upgraded Zendesk from a basic package to an enterprise package and the people I spoke with were nothing but helpful. I have been very impressed with the staff for their ability to help migrate and troubleshoot issues along the way. Thank you to Adam Levin &Philipp Oyama
What do you dislike about the product?
The help articles can be a little vague at times, but the support staff were great at helping me.
What problems is the product solving and how is that benefiting you?
Customisable emails for each of my brands and the ability to build a in-app help centre to bring the support I can provide to my customers to a much more personal and helpful experience.
It's easy to understand
What do you like best about the product?
Access is easy and understanding too is easy
What do you dislike about the product?
Little bit slow and can be more user friendly
What problems is the product solving and how is that benefiting you?
Easy to resolve and reply
I love Zendesk Support
What do you like best about the product?
Everything in zendesk, it is user friendly, easy to handle the tickets.
What do you dislike about the product?
Nothing but if there was a forward option it would have been better
What problems is the product solving and how is that benefiting you?
Customer Support emails, chats, technical issues, etc
Recommendations to others considering the product:
Go for it!!!
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