Zendesk Suite
ZendeskExternal reviews
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Great Customer Service Team
What do you like best about the product?
The integrated outgoing call log - Allows users to listen back on calls to gather insight into the conversation had etc
What do you dislike about the product?
certain features like diary/calendar management need to be worked on. There needs to be a clear link between tasks set and availability in the diary.
What problems is the product solving and how is that benefiting you?
I had an issue with outgoing calls - This was resolved very quickly due to the dial-out code being incorrect from sign up
Excellent, comprehensive, and quick service.
What do you like best about the product?
The detail in which support asisstants describe what course of action to take and what additional information is necessary.
What do you dislike about the product?
I am satisfied with this product, I could not imagine anything that I need more from it.
What problems is the product solving and how is that benefiting you?
Faulty macro application and speed issues with software.
Zendesk provides one of the best support suites for businesses
What do you like best about the product?
The support was provided by the zendesk team.
The application and the overall UI provided.
It is one of the best support suites and the best in this industry.
There are very less bugs that can be ignored.
The application and the overall UI provided.
It is one of the best support suites and the best in this industry.
There are very less bugs that can be ignored.
What do you dislike about the product?
Sometimes it takes to update the ticket on zendesk web platform.
Still, there are some bugs, like it needs a stable internet connection to work.
There are some UX bugs while typing the reply.
Still, there are some bugs, like it needs a stable internet connection to work.
There are some UX bugs while typing the reply.
What problems is the product solving and how is that benefiting you?
We are using it to respond to the queries, there are many benefits like auto updation on the tickets. For tickets assignments, we can have our own views. Also, the feedback system is awesome.
Best one stop solution for customersupport across multiple channels
What do you like best about the product?
Zendesks integration where i can integrate multiple channels in one tool.
What do you dislike about the product?
What I dislike is the fact that we cannot delete Irrelevant feedback.
What problems is the product solving and how is that benefiting you?
We are able to respond to our customer queries and also take feedback from them on where we can improve.
Zendesk makes support breezy!
What do you like best about the product?
Zendesk allows any team to "plug and play" with improved functionality for customers and agents.
What do you dislike about the product?
I have struggled to fully customize Explore reports. The learning curve has been bigger than I expected.
What problems is the product solving and how is that benefiting you?
We've been able to more efficiently prioritize chat customers and certain topical email requests, all while reducing agent effort and ticket time.
Recommendations to others considering the product:
Zendesk provides a robust suite of features and the ability to deeply customize insight reportings.
Zendesk support team
What do you like best about the product?
Staff professionalism & thoroughness are always helpful
What do you dislike about the product?
Still learning in the new platform with the changes that were implemented
What problems is the product solving and how is that benefiting you?
The support of an individual rep is very helpful
simply efficient
What do you like best about the product?
Easy to create, standardize all your triggers, and target those responsible
What do you dislike about the product?
could have the option to download ticket attachments in bulk, other than via API
What problems is the product solving and how is that benefiting you?
Directing problems to field staff, about 300 incidents a day called
Recommendations to others considering the product:
if you need a large volume of data and quality of service, it is the right tool
The best way to communicate with customers and understand what happens in your company
What do you like best about the product?
The easy way to understand how everything works. The setup is also easy to do and it's super customizable.
What do you dislike about the product?
Sometimes we would like to have more options for the forms or the macros/views.
What problems is the product solving and how is that benefiting you?
We can have all the communication from customers in just one space.
Quick to respond and resolve
What do you like best about the product?
I really love the look and feel of the zendesk support suite, it makes engaging with our clients fast, we can choose to communicate via email, chat or calls all in one convient place.
What do you dislike about the product?
I would like there to be an option to iniate bulk emails, currently there is the option to update multiple emails at one time but I have to create them one by one first.
What problems is the product solving and how is that benefiting you?
This type of set up has taken out our need to use 3 different pieces of software to connect with our clients. They can reach us in one place 3 different ways. Its very convient.
very easy to use and understand
What do you like best about the product?
foremost thing I like the best is its is designed in such a way that every one can easily understand , not at all complex
What do you dislike about the product?
There is nothing which I dont like while using it
What problems is the product solving and how is that benefiting you?
problems are nothing which we have faced so far , benefit is it is not at all complex
Recommendations to others considering the product:
highly recommended to other companies as well
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