Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Easy to use and get support
What do you like best about the product?
Communication was quick and easy and the on-screen chat to take care of the issue was easy to use.
What do you dislike about the product?
There was nothing to dislike. The GUI was good.
What problems is the product solving and how is that benefiting you?
A technical support issue on my website.
Go-to support tool for my teams!
What do you like best about the product?
Zendesk Support Suite is easy to use once set up and expand as your team/company grows.
What do you dislike about the product?
It can be difficult to set up initially to meet your teams needs. The help center articles can be helpful but most additional support can be expensive.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to track types of issues customers escalate and easily communicate across teams.
Love this company!
What do you like best about the product?
ZenDesk is a great way to keep your support tickets & customer service questions organized. This allows us to answer them promptly and keep track of our customers needs best!
What do you dislike about the product?
I wouldn't say that there is anything that I dislike about it. One of my favorite features is leaving internal messages so that other admins can review my notes. I love that!
What problems is the product solving and how is that benefiting you?
We are solving many customer support issues. Our sales representatives will email in with questions or concerns, and we can address them quickly through Zendesk.
Customer Care Team Coach
What do you like best about the product?
Collaborating with ultimate.ai and getting support from them is easy and effortless. Ultimate has helped make our chat service a very important part of our customer service work.
What do you dislike about the product?
Although development sometimes takes time and sweat, there is nothing bad to say about ultimate.ai :)
What problems is the product solving and how is that benefiting you?
Automation allows us to answer frequently asked questions and help our customers faster. From the most challenging chat conversations, we also gather the necessary background information to resolve the issue. Our customer service has more time to focus on more complex tasks, thanks to ultimate.ai
Zendesk Support Suite allows you to take care of all customers from one place
What do you like best about the product?
We love how they have applets for helpdesk knowledge base article management for easy HTML article creation making all of your support content available to your entire customer base and we also like how phone, email and live chat support can be easily integrated and completely managed with large teams of support agents with ease.
What do you dislike about the product?
We wish the social media support integration was more robust with more features for more and all social media platforms such as youtube, Pinterest, Facebook, Twitter, and linked in.
What problems is the product solving and how is that benefiting you?
With the Zendesk support suite, we are able to take care of large volumes of customer interactions with ease. Since we are able to respond via live chat phone and email we are able to help large demographics of people who like to communicate for assistance in different communication mediums. We are also able to use the answer bot to automatically refer customers to help desk articles that may solve their problem without them actually needing to contact our team. This brings down incoming support requests allowing us to provide better support to the customers who do need one on one help.
Review
What do you like best about the product?
The means of ticket creation was accurate, and sending emails to customers was very easy—a user-friendly tool, very straightforward.
What do you dislike about the product?
So far, I cannot say any dislike at all as this tool is essential to my role.
What problems is the product solving and how is that benefiting you?
Problems with their application and if they're having difficulty using the application.
Great System
What do you like best about the product?
Love the clickability of it, you can make any edits to your information, and they feel as if you are using any other browser or software, they fit right in and are very intuitive.
What do you dislike about the product?
Nothing currently, everything has a place and a purpose and a feed
What problems is the product solving and how is that benefiting you?
I am in technical support, so we are seeing a streamlined way to communicate across our service platforms, as well as to record and organize how our organization needs assistance to better assist in the future
Zendesk Admin
What do you like best about the product?
The best that I like about Zendesk is the triggers and automations. Those are very helpful in creating the best ticketing experience for customers. Zendesk have a lot of capabilities because of its flexibility.
What do you dislike about the product?
What I do not like about Zendesk is it doesn't have many live KPIs for reporting. If there will be a feature that Zendesk can provide real time KPI for contents then it will be very helpful.
What problems is the product solving and how is that benefiting you?
The problem that we are trying to solve is providing the best channel for customers to communicate with the company. This platform is providing the main point of contact between the company and its customers.
Zendesk Definitely Makes Life Easier!
What do you like best about the product?
Zendesk makes it easy to keep track of customer tickets. I can also keep track of metrics, such as how long it takes for tickets to get resolved.
What do you dislike about the product?
There isn't a whole lot to dislike. I find it helps us stay organized and it works pretty smoothly. I don't have any complaints.
What problems is the product solving and how is that benefiting you?
I like how reliable it is and again, how well it organizes everything. Also, we can have multiple users. It makes answering tickets go very quickly as long as you set everything up.
Zendesk Expertise!
What do you like best about the product?
I like the capabilities of using external and internal responses and replies best.
What do you dislike about the product?
The downside of using Zendesk Suite is the lack of notification for all responses.
What problems is the product solving and how is that benefiting you?
Solving problems of triggers. There are endless options, but they can be time-consuming and meticulous to figure out.
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