Zendesk Suite
ZendeskExternal reviews
6,627 reviews
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External reviews are not included in the AWS star rating for the product.
Good for large organizations
What do you like best about the product?
This product is really great Ilif you have a large organization and communication and tracking is poor.
What do you dislike about the product?
Not good for smaller organizations, too long and too much process.
What problems is the product solving and how is that benefiting you?
Tech tickets and issues/questions for other departments.
Not a very great UI. Not easy to use
What do you like best about the product?
Solves the basic purpose of ticket support
What do you dislike about the product?
THe User experience is pretty old-styled. It can be made much better for ease of use
What problems is the product solving and how is that benefiting you?
Ticket support
Recommendations to others considering the product:
Solves the purpose. Not great UI
it was positive
What do you like best about the product?
the experience was great and easy to use
What do you dislike about the product?
everything that was tested worked perfectly
What problems is the product solving and how is that benefiting you?
data recovery
zendesk support
What do you like best about the product?
It is easy to navigate and easy to use.
What do you dislike about the product?
It seems a little outdated and I wish it was a little more visually appealing.
What problems is the product solving and how is that benefiting you?
We are solving computer issues, program issues, etc.
Simple, with minimum options
What do you like best about the product?
Its easy to use, raise tickets and track tickets
What do you dislike about the product?
No pre defined options
Too open ended for new users
Too open ended for new users
What problems is the product solving and how is that benefiting you?
Access request
Zendesk User
What do you like best about the product?
I love the ease of use of Zendesk. Also the fact that zendesk can automate emails and sort out bad auto replys
What do you dislike about the product?
I dislike its user interface. I seems clunky.
What problems is the product solving and how is that benefiting you?
We are solving the problem of customer satisfaction. We use a support@company.com which routes directly to zendesk and the appropriate rep which is extremely useful
Heavy Install
What do you like best about the product?
Quick response, Quicker than web based H.E.A.T.
What do you dislike about the product?
SQL Server requirements
There is a new level of support required when upgrading Microsoft Server
There is a new level of support required when upgrading Microsoft Server
What problems is the product solving and how is that benefiting you?
Login
Password resets
Outlook Group Email creations
Password resets
Outlook Group Email creations
Recommendations to others considering the product:
Backend Server Requirements
Has great potential
What do you like best about the product?
I like how you are able to categorize the customer communication based off of why they're contacting you.
What do you dislike about the product?
Sometimes when you email customers from it the customers never received the email and then get upset that we're not responding.
What problems is the product solving and how is that benefiting you?
It was the best way to organize customer communication
nice intergrative
What do you like best about the product?
clean and simple as I didn't[t have a lot to say just the basics
What do you dislike about the product?
no effort to time space of chat but trying to figure out user groups to isolate concerns
What problems is the product solving and how is that benefiting you?
not using yet just sampling
Recommendations to others considering the product:
like the interface
Better than the one I used before
What do you like best about the product?
I like that it’s all internet based and not client based like Heat
What do you dislike about the product?
should have the capability to interface with Jira
What problems is the product solving and how is that benefiting you?
I utilize it for change control
Recommendations to others considering the product:
It’s a decent software although I’ve heard sales force is better
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