Zendesk Suite
ZendeskExternal reviews
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Helpdesk helped me
What do you like best about the product?
the easy way our employees can open help desk tickets
What do you dislike about the product?
We don't have any issues right now with the suite.
What problems is the product solving and how is that benefiting you?
Our employees can open tickets.
Zendesk Admin Experience
What do you like best about the product?
Easy way to keep all opened tickets in one view as agents are working on them.
Easily lay out work and then get to it.
Chat support is great. Whether it's sales or tech they know their stuff.
Easily lay out work and then get to it.
Chat support is great. Whether it's sales or tech they know their stuff.
What do you dislike about the product?
Sometimes, it is difficult to change some settings for admins.
What problems is the product solving and how is that benefiting you?
Ticket tracking.
Emails can be difficult to note when a task is closed but with Zendesk, we can easily keep an eye on all stages.
Emails can be difficult to note when a task is closed but with Zendesk, we can easily keep an eye on all stages.
Well rounded offering
What do you like best about the product?
Immaculate look and full of features, very easy to learn.
What do you dislike about the product?
A couple of features missing that I'd like to see, but trivial really.
What problems is the product solving and how is that benefiting you?
Previous clunky UI's make accessing support a pain for agents and end users alike. Zendesk has the simplicity and functionality to appeal to all users.
Recommendations to others considering the product:
Take the free trial and see how it adapts to your needs. Support is only a live chat away too!
Great Choice for Small to Medium Sized Businesses
What do you like best about the product?
The best thing about Zendesk is that it's very user-friendly. You can easily train others in it's use and also fully customize it for your business.
What do you dislike about the product?
Some of the features are hard to find. But, once you do find them, they are easy to use and maneuver through.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for providing email customer support to customers. It helps to keep customer satisfaction ratings high by promptly assisting customers whenever they have an issue.
Simple to use, variety of features to choose from
What do you like best about the product?
Provides our small team with useful tools
What do you dislike about the product?
It can be a little confusing to navigate
What problems is the product solving and how is that benefiting you?
Able to swiftly communicate with users and resolve their issues
The Best Support Platform with an exceptional aftersales service
What do you like best about the product?
The platform is very easy to use and user-friendly. You can have chats, calls, and emails on the same platform so you do not have to keep different software for support.
What do you dislike about the product?
The cost of the platform is expensive. The price is charged per agent, so if an additional agent is added in the team so it will cost an additional burden to your pocket.
What problems is the product solving and how is that benefiting you?
We are using zendesk for our e-commerce business live support. We are using zendesk chat, calls and email support for responding to our customers in a timely basis.
Recommendations to others considering the product:
If you wish to spend big for greater returns then zendesk is the best platform for your business.
Why we like and use Zendesk?
What do you like best about the product?
It has helped us scale and become more organized
What do you dislike about the product?
at times it can be a bit too much and not too intuitive
What problems is the product solving and how is that benefiting you?
it helped us scale, something our previous CRM couldn't do.
Zendesk's customer relations is wonderful and ethical.
What do you like best about the product?
The macros tool is fantastic, as it lets agents to develop shortcuts for common ticket chores.
What do you dislike about the product?
User interface needs an overhaul. I experienced the programme can be slow at times.
What problems is the product solving and how is that benefiting you?
Zendesk Suite ensures client satisfaction while also assisting with business success and productivity. Company provides a comprehensive suite of tools to address client needs, including help desk software, live chat, and depth of knowledge administration. The software's user interface is intuitive and straightforward. The live chat option is fantastic, and it really improves communication quality.
Quick, Clear, Helpful
What do you like best about the product?
The Live Chat was very quick and allowed me to navigate to different tabs without closing and after the chat was over the information was still there for me to view
What do you dislike about the product?
The support articles are very detailed but also plain, perhaps use some screenshots or screen capture gifs to make it more interactive
What problems is the product solving and how is that benefiting you?
I use it to communicate with clients and resolve any queries they have surrounding our product
Best support desk I've used
What do you like best about the product?
Smooth, easy to use, customizable, and offers several integrations
What do you dislike about the product?
No dark mode, email message truncating can be a bit overzealous
What problems is the product solving and how is that benefiting you?
This is the main way we communicate with customers, Zendesk offers all the solutions we need
Recommendations to others considering the product:
Zendesk is an industry-standard for a reason
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