Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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This is on e of the best Tool
What do you like best about the product?
I like the way Zendesk has divided the queues.
What do you dislike about the product?
I don't think that there is anything to be disliked on zendesk.
What problems is the product solving and how is that benefiting you?
I solved P2P dispute of users.
Feels great working on Zendesk.
What do you like best about the product?
The graphical representation of data is best.
What do you dislike about the product?
Some times works slow unable to know whether it is network issue or not.
What problems is the product solving and how is that benefiting you?
Tickets sent by the user.
Recommendations to others considering the product:
It helps in making work easy.
User friendly and intuitive!
What do you like best about the product?
It's relatively easy to set up and manage external requests while ensuring they are resolved in a timely manner. Also, love the data functionality to track progress and see trends to identify areas of opportunity both for the teams and the individuals.
What do you dislike about the product?
Wish there was not a limit to how many custom views could be added views list homepage.
What problems is the product solving and how is that benefiting you?
Customer service and retail partner suppot.
Product is easy to use and adopt.
What do you like best about the product?
The interface is simple and very intuitive. Users like the look and feel of the help center. The integration between the different channels is very convenient when trying to achieve one platform
What do you dislike about the product?
Does not integrate easily with Office apps. Specifically Teams and Power BI which is our standard reporting platform. Extracting data from group memberships and other fields is not easy and must be done by the Zendesk support reps
What problems is the product solving and how is that benefiting you?
We use the tool for our internal support. There is no external service offerings with this platform. We have consolidated multiple channels into one solution and integration.
Recommendations to others considering the product:
Easy to use and setup. No external consulting required.
Impresive Applications.
What do you like best about the product?
Helps for multitasking chat very fast, very secure, and complex.
Has many features.
Various kinds of integration are carried out such as Play Store and AppStore.
Friendly interface for people with a basic skill.
Relatively cheap price.
Has many features.
Various kinds of integration are carried out such as Play Store and AppStore.
Friendly interface for people with a basic skill.
Relatively cheap price.
What do you dislike about the product?
Some integrations had difficulties and several times failed to try until this case was brought up and taken care of by Zendesk engineers.
Provides features that are simple to implement.
SLA that takes a long time.
Some integrations are quite complicated but can still be handled by our expert team.
Provides features that are simple to implement.
SLA that takes a long time.
Some integrations are quite complicated but can still be handled by our expert team.
What problems is the product solving and how is that benefiting you?
Help clients to make it easier to reply to messages and do management for agents on duty.
Yes, because the chat responses and macros from Zendesk are very useful.
Incoming tickets can be replied to quickly and according to the time and date when the ticket was received by the integrated system.
Ensure the security of data integrated into Zendesk.
CSAT (Customer Satisfaction) is very Helpfully.
Can call customers directly using Zendesk without other 3rd party applications.
Yes, because the chat responses and macros from Zendesk are very useful.
Incoming tickets can be replied to quickly and according to the time and date when the ticket was received by the integrated system.
Ensure the security of data integrated into Zendesk.
CSAT (Customer Satisfaction) is very Helpfully.
Can call customers directly using Zendesk without other 3rd party applications.
Recommendations to others considering the product:
taking into account some of the things I have stated above as I like Zendesk from several aspects such as:
1. Helps for multitasking chat very fast, very secure, and complex.
2. Has many features.
3. Various kinds of integration are carried out such as Play Store and AppStore.
4. Friendly interface for people with basic skills.
4. Relatively cheap price.
1. Helps for multitasking chat very fast, very secure, and complex.
2. Has many features.
3. Various kinds of integration are carried out such as Play Store and AppStore.
4. Friendly interface for people with basic skills.
4. Relatively cheap price.
Great!
What do you like best about the product?
I like that I can integrate many different things into Zendesk that I would not be able to through other platforms. You can incorporate Shortcut and other functions into Zendesk, making it a lot more inconvenient for daily use.
What do you dislike about the product?
I wouldn't say I like how slow Zendesk is sometimes. When changing between ticket tabs, it will take a long time to click and start typing or even switch tabs in general.
What problems is the product solving and how is that benefiting you?
I like that I can integrate many things into Zendesk that I would not be able to through other platforms. You can incorporate Shortcut and other functions into Zendesk, making it a lot more inconvenient for daily use. We solve tickets using Zendesk. It's great.
Recommendations to others considering the product:
N/A
Easy to use and get support
What do you like best about the product?
Communication was quick and easy and the on-screen chat to take care of the issue was easy to use.
What do you dislike about the product?
There was nothing to dislike. The GUI was good.
What problems is the product solving and how is that benefiting you?
A technical support issue on my website.
Go-to support tool for my teams!
What do you like best about the product?
Zendesk Support Suite is easy to use once set up and expand as your team/company grows.
What do you dislike about the product?
It can be difficult to set up initially to meet your teams needs. The help center articles can be helpful but most additional support can be expensive.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to track types of issues customers escalate and easily communicate across teams.
Love this company!
What do you like best about the product?
ZenDesk is a great way to keep your support tickets & customer service questions organized. This allows us to answer them promptly and keep track of our customers needs best!
What do you dislike about the product?
I wouldn't say that there is anything that I dislike about it. One of my favorite features is leaving internal messages so that other admins can review my notes. I love that!
What problems is the product solving and how is that benefiting you?
We are solving many customer support issues. Our sales representatives will email in with questions or concerns, and we can address them quickly through Zendesk.
Customer Care Team Coach
What do you like best about the product?
Collaborating with ultimate.ai and getting support from them is easy and effortless. Ultimate has helped make our chat service a very important part of our customer service work.
What do you dislike about the product?
Although development sometimes takes time and sweat, there is nothing bad to say about ultimate.ai :)
What problems is the product solving and how is that benefiting you?
Automation allows us to answer frequently asked questions and help our customers faster. From the most challenging chat conversations, we also gather the necessary background information to resolve the issue. Our customer service has more time to focus on more complex tasks, thanks to ultimate.ai
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