Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Review
What do you like best about the product?
The means of ticket creation was accurate, and sending emails to customers was very easy—a user-friendly tool, very straightforward.
What do you dislike about the product?
So far, I cannot say any dislike at all as this tool is essential to my role.
What problems is the product solving and how is that benefiting you?
Problems with their application and if they're having difficulty using the application.
Great System
What do you like best about the product?
Love the clickability of it, you can make any edits to your information, and they feel as if you are using any other browser or software, they fit right in and are very intuitive.
What do you dislike about the product?
Nothing currently, everything has a place and a purpose and a feed
What problems is the product solving and how is that benefiting you?
I am in technical support, so we are seeing a streamlined way to communicate across our service platforms, as well as to record and organize how our organization needs assistance to better assist in the future
Zendesk Admin
What do you like best about the product?
The best that I like about Zendesk is the triggers and automations. Those are very helpful in creating the best ticketing experience for customers. Zendesk have a lot of capabilities because of its flexibility.
What do you dislike about the product?
What I do not like about Zendesk is it doesn't have many live KPIs for reporting. If there will be a feature that Zendesk can provide real time KPI for contents then it will be very helpful.
What problems is the product solving and how is that benefiting you?
The problem that we are trying to solve is providing the best channel for customers to communicate with the company. This platform is providing the main point of contact between the company and its customers.
Zendesk Definitely Makes Life Easier!
What do you like best about the product?
Zendesk makes it easy to keep track of customer tickets. I can also keep track of metrics, such as how long it takes for tickets to get resolved.
What do you dislike about the product?
There isn't a whole lot to dislike. I find it helps us stay organized and it works pretty smoothly. I don't have any complaints.
What problems is the product solving and how is that benefiting you?
I like how reliable it is and again, how well it organizes everything. Also, we can have multiple users. It makes answering tickets go very quickly as long as you set everything up.
Zendesk Expertise!
What do you like best about the product?
I like the capabilities of using external and internal responses and replies best.
What do you dislike about the product?
The downside of using Zendesk Suite is the lack of notification for all responses.
What problems is the product solving and how is that benefiting you?
Solving problems of triggers. There are endless options, but they can be time-consuming and meticulous to figure out.
Best tool for customer support!
What do you like best about the product?
It is by far the best I've used when it comes to assisting customers via email. It is completely optimized for all departments to see and communicate internally.
What do you dislike about the product?
The fact that it has a learning curve since not everybody is techy enough to understand how to use it right away. There are not enough articles that explain its exact usage. You'll just get used to it when you used it quite often.
What problems is the product solving and how is that benefiting you?
It's solving the issue with internal communication and also helping support to easily find solutions to an inquiry because everything is searchable in Zendesk. You'll find solutions to a recent inquiry from the customers from an old ticket.
Why Zendesk Support Suite is so useful!
What do you like best about the product?
There is a massive array of tools to use with Zendesk support
There is also great reporting and transparency with other agents and how you perform alongside them
There is also great reporting and transparency with other agents and how you perform alongside them
What do you dislike about the product?
I dislike very little in this tool, it is a great away to handle incoming queries and it also supports it's intergrations very well
What problems is the product solving and how is that benefiting you?
The majority of our inbound queries come through zendesk; they can range from admin level to member level queries,
We can use tags and automation to differentiate between the two
We can use tags and automation to differentiate between the two
Recommendations to others considering the product:
Great way for ticket and query management for any company
Best agent interface and user experience of any platform
What do you like best about the product?
The platform is the very best for ticket management. Easy to use and train mew starters to utilise. Would not go past it for a business requiring ticketing/service requests to be tracked.
What do you dislike about the product?
Ability to track number of tickets per agent in a easy access view was removed. Can still be done just takes longer and isn't visible in the apps section anymore.
What problems is the product solving and how is that benefiting you?
Zendesk allows businesses to track their customers/employee's requests and auto-prioritises them too! Leading to a quicker and more intelligent service experience.
Super Easy and saves lots of time!
What do you like best about the product?
How easy is it to see all tickets, and how organized it is. It saves you lots of time on the day as things are very manageable.
What do you dislike about the product?
As of now I don't have any complaines as I do love how the software works!
What problems is the product solving and how is that benefiting you?
All client's requests go through it. So it's easier to manage it all and gives excellent visibility to everyone of what's happening.
Director of Success
What do you like best about the product?
Easy to use and great support from their team. Great pricing for SME's and always innovating their products
What do you dislike about the product?
The chat feature could use a little more features on top of more social support options as it's pretty limited.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite covers all the essential needs of any support center with minimal software adds-on needed or third-party options. We realized the huge benefit of having all our options under one piece of software was the best way to do things.
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