Zendesk Suite
ZendeskExternal reviews
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Great Choice for Small to Medium Sized Businesses
What do you like best about the product?
The best thing about Zendesk is that it's very user-friendly. You can easily train others in it's use and also fully customize it for your business.
What do you dislike about the product?
Some of the features are hard to find. But, once you do find them, they are easy to use and maneuver through.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for providing email customer support to customers. It helps to keep customer satisfaction ratings high by promptly assisting customers whenever they have an issue.
Simple to use, variety of features to choose from
What do you like best about the product?
Provides our small team with useful tools
What do you dislike about the product?
It can be a little confusing to navigate
What problems is the product solving and how is that benefiting you?
Able to swiftly communicate with users and resolve their issues
The Best Support Platform with an exceptional aftersales service
What do you like best about the product?
The platform is very easy to use and user-friendly. You can have chats, calls, and emails on the same platform so you do not have to keep different software for support.
What do you dislike about the product?
The cost of the platform is expensive. The price is charged per agent, so if an additional agent is added in the team so it will cost an additional burden to your pocket.
What problems is the product solving and how is that benefiting you?
We are using zendesk for our e-commerce business live support. We are using zendesk chat, calls and email support for responding to our customers in a timely basis.
Recommendations to others considering the product:
If you wish to spend big for greater returns then zendesk is the best platform for your business.
Why we like and use Zendesk?
What do you like best about the product?
It has helped us scale and become more organized
What do you dislike about the product?
at times it can be a bit too much and not too intuitive
What problems is the product solving and how is that benefiting you?
it helped us scale, something our previous CRM couldn't do.
Zendesk's customer relations is wonderful and ethical.
What do you like best about the product?
The macros tool is fantastic, as it lets agents to develop shortcuts for common ticket chores.
What do you dislike about the product?
User interface needs an overhaul. I experienced the programme can be slow at times.
What problems is the product solving and how is that benefiting you?
Zendesk Suite ensures client satisfaction while also assisting with business success and productivity. Company provides a comprehensive suite of tools to address client needs, including help desk software, live chat, and depth of knowledge administration. The software's user interface is intuitive and straightforward. The live chat option is fantastic, and it really improves communication quality.
Quick, Clear, Helpful
What do you like best about the product?
The Live Chat was very quick and allowed me to navigate to different tabs without closing and after the chat was over the information was still there for me to view
What do you dislike about the product?
The support articles are very detailed but also plain, perhaps use some screenshots or screen capture gifs to make it more interactive
What problems is the product solving and how is that benefiting you?
I use it to communicate with clients and resolve any queries they have surrounding our product
Best support desk I've used
What do you like best about the product?
Smooth, easy to use, customizable, and offers several integrations
What do you dislike about the product?
No dark mode, email message truncating can be a bit overzealous
What problems is the product solving and how is that benefiting you?
This is the main way we communicate with customers, Zendesk offers all the solutions we need
Recommendations to others considering the product:
Zendesk is an industry-standard for a reason
Direct and prompt response answering question
What do you like best about the product?
a direct and precise response which addressed the question
What do you dislike about the product?
Trying to submit a ticket through the help chat was not user friendly. I would rather have a more direct approach to submitting support tickets.
What problems is the product solving and how is that benefiting you?
I was inquiring about whether our Help Articles get backed up and if so, how often.
Zendesk helps us provide top-notch Customer Service
What do you like best about the product?
Having several customer channels all in one platform is very helpful and keeps us organized and concise. Two years ago we had chat and talk through two other apps and it was difficult to coordinate customer outreach. We now handle two brands with three channels each through Zendesk and this is fairly easy for our team of five agents!
What do you dislike about the product?
Setting up multiple views and triggers across channels can be challenging and I often have to loop in ZD support. I appreciate all of the help guide articles but sometimes it can be hard to drill down to your actual concern using these articles and the answer bot. Access to an agent for live chat would likely save me a lot of time and energy.
What problems is the product solving and how is that benefiting you?
Benefits are that customers have several options for channels to reach out - whatever best suits their needs, and agents have easy access to all channels and can consolidate customer outreach across channels for a more streamlined approach. We've realized that utilizing the help guide option will definitely be a benefit for our brands and are implementing that now.
Recommendations to others considering the product:
If you utilize multiple channels like talk, chat and email, consolidating to ZD support suite offers a lot of convenience and benefits!
Optimized, user friendly, easy to use...
What do you like best about the product?
all support managment in one tool (call, chat, ticket..)
User friendly, easy to use and very optimized
Synchronization between different tool via API
Salesforce Integration
Good documentation and Zendesk support for any help :)
User friendly, easy to use and very optimized
Synchronization between different tool via API
Salesforce Integration
Good documentation and Zendesk support for any help :)
What do you dislike about the product?
Downsides of using Zendesk Support is principaly if the process of ticket
Currently it is only: Open, Pending, Solved
Will be good if process ticket can be customized and managed depending of support type for example (support case, error case, development case...)
for example for development case: need Open, In progress, Explanation, Validation/Test, Implemented (for example)
Currently it is only: Open, Pending, Solved
Will be good if process ticket can be customized and managed depending of support type for example (support case, error case, development case...)
for example for development case: need Open, In progress, Explanation, Validation/Test, Implemented (for example)
What problems is the product solving and how is that benefiting you?
centralized all ticket in one tools
and avoid request by email, by Microsoft teams, by other tools....
and avoid request by email, by Microsoft teams, by other tools....
Recommendations to others considering the product:
go for it
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