Zendesk Suite
ZendeskExternal reviews
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Great software, highly recommend!
What do you like best about the product?
The interface of the application is quite easy to understand and go through. Simplicity at its best. Keep rolling out updates so that the software can be used at its best.
What do you dislike about the product?
Nothing much about the disadvantage. The application does have a bug here or there that can be rectified very easily using simple debuggers. Apart from that, the software functions as it is intended.
What problems is the product solving and how is that benefiting you?
Zendesk is used in the daily life of an IT technician. I, however, use it for my own advantages, like switching between two monitors and controlling their actions as an when necessary.
Recommendations to others considering the product:
Go for it.
SCS Customer support specialist
What do you like best about the product?
I like how it is easy to log in and out of Zendesk. It also has different options like meeting and coaching; Zendesk also keeps track of the time of how long you have been on as well as going to break and meetings.
What do you dislike about the product?
I don't particularly appreciate how Zendesk sometimes randomly logs you off while at work. It can get a little frustrating because the time and everything it was tracking also disappears.
What problems is the product solving and how is that benefiting you?
Currently, there are no problems I am solving for Zendesk, but I do wish the auto logging off would stop while I'm at work. Sometimes I rely on that timer because I forget what time I had logged in and out for lunch.
Easy to Use
What do you like best about the product?
Zendesk is very easy to use and navigate for people who have not used an app like this before. I've been using it for 9 months now and I must say its very easy and helpful for my position
What do you dislike about the product?
Not much to say that I dislike right now, sometimes tickets will disappear and reappear but its not so much an issue
What problems is the product solving and how is that benefiting you?
Easy customer contacts, easy communication, and navigation. Zendesk just helps ease the pain of learning new software and is very self-explanatory
Efficient Way of Servicing Customers
What do you like best about the product?
Everything is streamlined into one system with multiple capabilities.
What do you dislike about the product?
There are sometimes little bugs but they always get it fixed.
What problems is the product solving and how is that benefiting you?
I have not encountered problems. I have benefited very much from all the apps that are integrated into the software.
Recommendations to others considering the product:
Make sure you find the plan that fits you best. Not all features are always used.
Zendesk The Perfect Simple Ticketing System!!!
What do you like best about the product?
Zendesk is the one-stop shop for all things ticket management and reports and a WYSIWYG Help Centre. No coding skill required, easy to use and easy to follow instructions with Zendesk support that can hold your hand take you through anything that you are stuck on.
If you are looking for a perfect Help Desk Management suite and all in one system with all bases covered and is affordable for all levels of customers from a one-man-band to a global leading company. No customer is too big or too small.
Zendesk is what you want and what you need. I love Zendesk Support and the Guide products work well hand in hand with each other.
If you are looking for a perfect Help Desk Management suite and all in one system with all bases covered and is affordable for all levels of customers from a one-man-band to a global leading company. No customer is too big or too small.
Zendesk is what you want and what you need. I love Zendesk Support and the Guide products work well hand in hand with each other.
What do you dislike about the product?
Would love more video guides on the zendesk support centre.
Easier to follow more than just written article guides.
An Annual plan would be good that can give customers the whole suite for 365 days for a min of 3 users for a cheaper affordable price.
Also, customer Satisfactory surveys should be available for all plan levels for Zendesk
Easier to follow more than just written article guides.
An Annual plan would be good that can give customers the whole suite for 365 days for a min of 3 users for a cheaper affordable price.
Also, customer Satisfactory surveys should be available for all plan levels for Zendesk
What problems is the product solving and how is that benefiting you?
This helps me manage my IT email requests that come from individual clients that I do not get lost in my normal email threads and it's all organized in a systematic way that I do not have to organize. It organizes it for me.
Recommendations to others considering the product:
Easy to use and setup a no worries system for all types of customers
Great for ticketing and customer service
What do you like best about the product?
Explore dashboards, integrations, lots of features. You can customize everything and make it work customized in your specific industry. For the Travel industry, the ticketing system is amazing. It has a great chat and integrates very well with Zendesk Sell.
What do you dislike about the product?
Well, if you do not take a few lessons, it might seem a little overwhelming. It took a little reading to understand all the capabilities of this platform and how far it can go. I think it is top on the market.
What problems is the product solving and how is that benefiting you?
We serve clients fast, all information in centralized, all tickets can be found easily, it's great for agile teams that can leave internal notes and have an overview for managers. it makes our business better so we can be better for the clients.
Recommendations to others considering the product:
Best on the market!
EXCELLENT
What do you like best about the product?
THE OPTIONS TO NAVIGATE THRU THE SYSTEMS
What do you dislike about the product?
THE PHONE APPLICATION IS NOT EASY TO MANAGE
What problems is the product solving and how is that benefiting you?
I RESOLVE ANYTHING ABOUT CUSTOMERS. THE BENEFIT IS THAT WE HAVE ALL THE INFORMATION ABOUT THE ACCOUNTS
zendesk one year review
What do you like best about the product?
It populates customers' information as and when the call is coming in, departments, and their most recent orders with the company. You can also refer to the customer's previous interaction with other agents.
Allows a user to send an email via zendesk for a resolution summary.
You can easily send an email to a customer just by searching for a relevant macro which then populates the step-by-step guides.
Allows you to escalate or loge inquiry with different departments using the same tool.
Allows a user to send an email via zendesk for a resolution summary.
You can easily send an email to a customer just by searching for a relevant macro which then populates the step-by-step guides.
Allows you to escalate or loge inquiry with different departments using the same tool.
What do you dislike about the product?
Can freeze while still assisting on a call, sometimes takes too long to save callers information when documenting and adding notes. And also fail to keep data the first time around and therefore will have to re-enter the information.
Some macros and subcases are not related to the call to be documented.
Some macros and subcases are not related to the call to be documented.
What problems is the product solving and how is that benefiting you?
Sending resolution summary other than retyping in and adding customer's email. Can access customers' last order via sendesk and wont have to re-input ticket numbers when providing a resolution.
Can tell whether it is a customer or shopper calling or if the call is being transferred.
Can tell whether it is a customer or shopper calling or if the call is being transferred.
Recommendations to others considering the product:
easy to use
can be collaborated with other business tools
meets the company standards
easy to access callers' information as and when the call is coming in.
can be use to transfer to other departments
can be collaborated with other business tools
meets the company standards
easy to access callers' information as and when the call is coming in.
can be use to transfer to other departments
Zendesk
What do you like best about the product?
Super easy to use and the integration works smoothly as well
What do you dislike about the product?
I don't have anything that I can penpoint that I don't like
What problems is the product solving and how is that benefiting you?
All problems related to our clients
Essential for Customer Service
What do you like best about the product?
Zendesk is really easy to use. I truly believe this platform is essential to any customer service job. It allows us to easily create tickets, respond to our customers, and even integrate different apps within the platform. We actually switched to Zendesk from a different platform, and it was surprisingly very easy to get used to. The interface is very user-friendly.
What do you dislike about the product?
If there's anything I have to choose to dislike about Zendesk is that we aren't able to switch in between contact emails. For example, if a customer has multiple email addresses, we could only respond to the primary email address and are unable to switch to another email address. At least we haven't figured that out yet.
What problems is the product solving and how is that benefiting you?
To say that Zendesk is essential would be an understatement. This is the main platform we use to help our customers, and without it, how would we do our jobs? We are able to assist our customers and provide a better overall experience.
Recommendations to others considering the product:
If you work in customer service, use Zendesk!
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