Zendesk Suite
ZendeskExternal reviews
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Masters of ticketing systems
What do you like best about the product?
Applies best practices, easy to use, automation rules are amazing.
What do you dislike about the product?
Reporting can be done easier to implement.
What problems is the product solving and how is that benefiting you?
Having everything in one place for m,y support agents
It's a great tool to follow up on our customer's requests and our team member's productivity
What do you like best about the product?
Is super helpful to be on top of different tickets at the same time and the integrations work perfectly.
What do you dislike about the product?
It would be great to have more information as a manager, about the team's performance.
What problems is the product solving and how is that benefiting you?
Tickets visibility and following up on customer's requests
Trey's Review
What do you like best about the product?
It allows you to integrate multiple services into one place.
What do you dislike about the product?
Zendesk could have more search features in order to find a specific ticket or member.
What problems is the product solving and how is that benefiting you?
We use zendesk as a system to answer all of our member questions, support tickets. Keeps everything organized and recorded.
Easy tracking of support
What do you like best about the product?
Easy to track support tickets, view internal and external dialogue, and look up any prior evidence stored within the tool.
What do you dislike about the product?
I sometimes find it difficult to tell whether my internal dialogue is strictly internal or if it is potentially being sent externally as well.
What problems is the product solving and how is that benefiting you?
Easily tracking our customers support issues as well as our internal support tracking as well. The biggest benefit is being able to login and see the clear status of the item and what communication has occurred.
Love working with Zendesk, works effortlessly.
What do you like best about the product?
I love that everything I need to make my job easier is right in the Zendesk Suite. It makes everything so much easier and effortless. I've never really had any issues with the interface or using it in general. Simplifies the communication process is working with other employees.
What do you dislike about the product?
For what I use the suite for, I don't have much to complain about. Not to say this product has no flaws or hiccups, but I haven't come across many that I need to complain about.
What problems is the product solving and how is that benefiting you?
I use Zendesk to solve support tickets for our products. Customers will contact us, and when it is after hours, it will create a ticket with Zendesk. It creates a trouble-free, as much as can be, work space. It allows for more accessible communication, especially when someone may need to take over someone else's tickets. The tickets can easily be transferred to one another or attended to without any trouble.
Efficient,speedy but needs minor improvements
What do you like best about the product?
1. Automatically saves incomplete drafts for later follow-ups
2. Swift redaction tool for removal of sensitive information
3. Throughout usage lifespan, no crash experienced.
4. Instant notification on errors
5. Instant save with no delays
2. Swift redaction tool for removal of sensitive information
3. Throughout usage lifespan, no crash experienced.
4. Instant notification on errors
5. Instant save with no delays
What do you dislike about the product?
1. On rare occasions (once in months) mouse cursor disappears, requiring a restart
What problems is the product solving and how is that benefiting you?
Problems solving:
1. Able to communicate with clients swiftly
2. Maintain a communication log for reference
Benefits:
1. Resolve client inquires via ZD with immediate response
1. Able to communicate with clients swiftly
2. Maintain a communication log for reference
Benefits:
1. Resolve client inquires via ZD with immediate response
Recommendations to others considering the product:
Most effective and customizable CRM system used till date, hghly recommended.
Great product in it's category
What do you like best about the product?
Awesome navigation features.
Easy UI
Easy tracking of one's work
Notifications are shown upfront
Searching and sorting features are great
Pretty much everything that you desire is all in one place.
Easy UI
Easy tracking of one's work
Notifications are shown upfront
Searching and sorting features are great
Pretty much everything that you desire is all in one place.
What do you dislike about the product?
Not much to dislike as the product provides almost all the required features. Compared to other competitors in the market it may lack a feature or two, but everything else is great.
What problems is the product solving and how is that benefiting you?
Tracking tickets is super easy while using zendesk, the benefits include less overhead for the person to manually track all the activities, multiple views and features make tracking easier than ever.
Superb support
What do you like best about the product?
Zendesk has helped a lot of customers with their issue. It's very organized and structured. This is very useful for my remote job tracking down issues from the customers! It's very easy to use.
What do you dislike about the product?
It's a bit expensive but overall it is worth it.
What problems is the product solving and how is that benefiting you?
Problems that are being solved is with customer support and tech support. This helps us resolve issues in a timely manner and keep track of issues.
Great CRM software with excellent features
What do you like best about the product?
What i like the most about the Zendesk Support suite is that it is effortless to use, great GUI where I can see the 360 views of the customer, and is very intuitive. You can learn it with minimal training investment and figure out the flow quickly. Customer information, contact preferences, all the frequently used and most used items are in one place.
What do you dislike about the product?
There is not much that I dislike about Zensdesk Support Suite, maybe fewer clicks to get to different workflow navigations; however, that may impact the easy-to-use functionality, So I will not change anything if that is the case.
What problems is the product solving and how is that benefiting you?
The biggest issue was to be connected to the customers, making sure their questions were answered; if there were any issues, those were resolved. Mainly to be constantly connected, with Zendesk Support suite, this issue is resolved, and we have complete tracking last conversations with the customers along with the certainty that we can provide the best service to them that is feasible.
Very Reliable Tool to Help Manage Our Customer Base
What do you like best about the product?
It is a very easy-to-use tool for our entire team with great features and functionality. The overall workflow is clean and very simple to navigate. Very responsive with little to no lag-time in data loads.
What do you dislike about the product?
Wish we were not required to re-login several times per day. I understand their security objectives, but it sometimes glitches out and forces a longer path to login than should be necessary.
What problems is the product solving and how is that benefiting you?
We use this tool as our primary platform for customer support both offline and on our website using the Chat platform. ZEndeks helps us better support our customers while creating auditable data for reference and overall record management.
Recommendations to others considering the product:
We have tested most of the tools out there and highly recommend Zendesk.
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