Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Review
What do you like best about the product?
Zendesk is an amazing tool to use for work as it provides all the informations that is needed in regards to the customer contact that you encounter omn a daily basis. I also get to use our knowledge base, which is where we access information that assists with resolving customer's issues, within Zendesk, and this saves a lot time as it minimises me jumping from one app to next.
What do you dislike about the product?
Sometimes Zendesk will have a problem connecting to the available network, and you find that it becomes slow and takes a while for a ticket to load up so you can start working on it and filling up all the required information before you can close up the ticket. The delay causes one to have multiple tickets open, especially when we experience a high call volume where you forget what some contacts were in regards to. Another issue that I do not appreciate from Zendesk is that some tickets do not close when you are closing them. The tickets will give an error message that you can't submit the ticket as solved as it is being updated; this takes time as you have to fill out the triforce once again before proceeding to submit the ticket as solved again.
What problems is the product solving and how is that benefiting you?
Zendesk is one of the main tools we use for solving customer issues. It is where we provide the reason for the customer contact and what we did, and which process was used in resolving the customer-related issue. Zendesk has the option to access Knowledge base while you still logged into Zendesk, this helps as it minimizes opening other apps to find the relevant article to help the customer. In addition, Zendesk offers macros that are already ready for you to use. Should you need to send an email to the customer to follow up or gain more information, this is helpful as you type in the keyword and automatically get macros relating to the keyword. You can review the macro before actually using it.
Recommendations to others considering the product:
Zendesk is a fantastic solution for any business. It helps get the job done effectively, and it saves a lot of time as you can access a lot within the app without having to change between apps to resolve customer queries.
Such a wonderful tool!
What do you like best about the product?
Zendesk is such an amazing tool to work with, it is easy to use, straight forward way to manage support tickets as well as follow up on issues. The search feature in particular helps to get answers on certain issues so quickly I use it almost daily!!
What do you dislike about the product?
I honestly love Zendesk and haven't found any cons that I can think of off the top of my head - really great tool!!
What problems is the product solving and how is that benefiting you?
Answers to quick or complicated questions from clients that I can easily search Zendesk for a potential client who has already experienced the same!
Zendesk
What do you like best about the product?
Easy to communicate with customers and to filter your bucket
What do you dislike about the product?
There are many tabs that sometimes is confusing
What problems is the product solving and how is that benefiting you?
Helping customers with any kind of concern
Recommendations to others considering the product:
It is an excellent tool to fast communication.
It is an intuitive platform that has strived to evolve more and more
What do you like best about the product?
The control that our leading team can have of the work carried out by their advisers
What do you dislike about the product?
That even the administrators who work with large volumes of agents, we must do a lot of manual things
What problems is the product solving and how is that benefiting you?
Real-time reporting and management of advisers' working times
Recommendations to others considering the product:
Fully recommended
Excellent customer support and management tool for businesses
What do you like best about the product?
The best think about zendesk that i like is that it is not fraphic intensive and loads up very fast on the laptop/mobile phone. Also the it is very user friendly and uou can get the hamg of it within a day.
What do you dislike about the product?
The thing I dislike about the suite is that sometimes, when I am working for extender hours on the suite, it starts lagging a lot. I then have to restart the suite to fix this issue.
What problems is the product solving and how is that benefiting you?
I have been resolving the issues that users of our app face and they raise to us within the Zendesk help suite. As of now, our motive is to reduce the first response to the user to within 2 hours.
Recommendations to others considering the product:
Great piece of software, go for it.
Great software, highly recommend!
What do you like best about the product?
The interface of the application is quite easy to understand and go through. Simplicity at its best. Keep rolling out updates so that the software can be used at its best.
What do you dislike about the product?
Nothing much about the disadvantage. The application does have a bug here or there that can be rectified very easily using simple debuggers. Apart from that, the software functions as it is intended.
What problems is the product solving and how is that benefiting you?
Zendesk is used in the daily life of an IT technician. I, however, use it for my own advantages, like switching between two monitors and controlling their actions as an when necessary.
Recommendations to others considering the product:
Go for it.
SCS Customer support specialist
What do you like best about the product?
I like how it is easy to log in and out of Zendesk. It also has different options like meeting and coaching; Zendesk also keeps track of the time of how long you have been on as well as going to break and meetings.
What do you dislike about the product?
I don't particularly appreciate how Zendesk sometimes randomly logs you off while at work. It can get a little frustrating because the time and everything it was tracking also disappears.
What problems is the product solving and how is that benefiting you?
Currently, there are no problems I am solving for Zendesk, but I do wish the auto logging off would stop while I'm at work. Sometimes I rely on that timer because I forget what time I had logged in and out for lunch.
Easy to Use
What do you like best about the product?
Zendesk is very easy to use and navigate for people who have not used an app like this before. I've been using it for 9 months now and I must say its very easy and helpful for my position
What do you dislike about the product?
Not much to say that I dislike right now, sometimes tickets will disappear and reappear but its not so much an issue
What problems is the product solving and how is that benefiting you?
Easy customer contacts, easy communication, and navigation. Zendesk just helps ease the pain of learning new software and is very self-explanatory
Efficient Way of Servicing Customers
What do you like best about the product?
Everything is streamlined into one system with multiple capabilities.
What do you dislike about the product?
There are sometimes little bugs but they always get it fixed.
What problems is the product solving and how is that benefiting you?
I have not encountered problems. I have benefited very much from all the apps that are integrated into the software.
Recommendations to others considering the product:
Make sure you find the plan that fits you best. Not all features are always used.
Zendesk The Perfect Simple Ticketing System!!!
What do you like best about the product?
Zendesk is the one-stop shop for all things ticket management and reports and a WYSIWYG Help Centre. No coding skill required, easy to use and easy to follow instructions with Zendesk support that can hold your hand take you through anything that you are stuck on.
If you are looking for a perfect Help Desk Management suite and all in one system with all bases covered and is affordable for all levels of customers from a one-man-band to a global leading company. No customer is too big or too small.
Zendesk is what you want and what you need. I love Zendesk Support and the Guide products work well hand in hand with each other.
If you are looking for a perfect Help Desk Management suite and all in one system with all bases covered and is affordable for all levels of customers from a one-man-band to a global leading company. No customer is too big or too small.
Zendesk is what you want and what you need. I love Zendesk Support and the Guide products work well hand in hand with each other.
What do you dislike about the product?
Would love more video guides on the zendesk support centre.
Easier to follow more than just written article guides.
An Annual plan would be good that can give customers the whole suite for 365 days for a min of 3 users for a cheaper affordable price.
Also, customer Satisfactory surveys should be available for all plan levels for Zendesk
Easier to follow more than just written article guides.
An Annual plan would be good that can give customers the whole suite for 365 days for a min of 3 users for a cheaper affordable price.
Also, customer Satisfactory surveys should be available for all plan levels for Zendesk
What problems is the product solving and how is that benefiting you?
This helps me manage my IT email requests that come from individual clients that I do not get lost in my normal email threads and it's all organized in a systematic way that I do not have to organize. It organizes it for me.
Recommendations to others considering the product:
Easy to use and setup a no worries system for all types of customers
showing 1,421 - 1,430