Zendesk Suite
ZendeskExternal reviews
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Zendesk Support Professional Contact Center
What do you like best about the product?
multi-channel communication, user integration
What do you dislike about the product?
channel setup, admin center settings, forms
What problems is the product solving and how is that benefiting you?
contact center requests, user support, help center
Benefits: omni-channel communication, can track users across all platforms
Benefits: omni-channel communication, can track users across all platforms
Perfect for support
What do you like best about the product?
It’s the perfect way to be able to access all your customers and all their needs.
What do you dislike about the product?
It could use a little more specifics to find appropriate custimers
What problems is the product solving and how is that benefiting you?
I use it to reach my customers via email to help them with whatever if is they need.
Recommendations to others considering the product:
It's worth giving a try.
An advanced system to manage customer support
What do you like best about the product?
Zendesk is able to organize the tickets in a manner that it makes it very easy for agents to understand which tickets they should be looking into. Customizable Views are a great option.
What do you dislike about the product?
It's very hard to see the ticket content as the view is pretty small, this is a big issue when you are using Zendesk on laptops and small monitors.
Making Views panel able collapse and expand. Also when collapsed show easily understandable icons to navigate will help.
Making Views panel able collapse and expand. Also when collapsed show easily understandable icons to navigate will help.
What problems is the product solving and how is that benefiting you?
Technical inquiries, general user inquires.
Knowledge base is a great benefit for the agents and clients. Well maintained Knowledge base will improve the user experience for both the Agents and Clients.
Knowledge base is a great benefit for the agents and clients. Well maintained Knowledge base will improve the user experience for both the Agents and Clients.
Helpdesk helped me
What do you like best about the product?
the easy way our employees can open help desk tickets
What do you dislike about the product?
We don't have any issues right now with the suite.
What problems is the product solving and how is that benefiting you?
Our employees can open tickets.
Zendesk Admin Experience
What do you like best about the product?
Easy way to keep all opened tickets in one view as agents are working on them.
Easily lay out work and then get to it.
Chat support is great. Whether it's sales or tech they know their stuff.
Easily lay out work and then get to it.
Chat support is great. Whether it's sales or tech they know their stuff.
What do you dislike about the product?
Sometimes, it is difficult to change some settings for admins.
What problems is the product solving and how is that benefiting you?
Ticket tracking.
Emails can be difficult to note when a task is closed but with Zendesk, we can easily keep an eye on all stages.
Emails can be difficult to note when a task is closed but with Zendesk, we can easily keep an eye on all stages.
Well rounded offering
What do you like best about the product?
Immaculate look and full of features, very easy to learn.
What do you dislike about the product?
A couple of features missing that I'd like to see, but trivial really.
What problems is the product solving and how is that benefiting you?
Previous clunky UI's make accessing support a pain for agents and end users alike. Zendesk has the simplicity and functionality to appeal to all users.
Recommendations to others considering the product:
Take the free trial and see how it adapts to your needs. Support is only a live chat away too!
Great Choice for Small to Medium Sized Businesses
What do you like best about the product?
The best thing about Zendesk is that it's very user-friendly. You can easily train others in it's use and also fully customize it for your business.
What do you dislike about the product?
Some of the features are hard to find. But, once you do find them, they are easy to use and maneuver through.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for providing email customer support to customers. It helps to keep customer satisfaction ratings high by promptly assisting customers whenever they have an issue.
Simple to use, variety of features to choose from
What do you like best about the product?
Provides our small team with useful tools
What do you dislike about the product?
It can be a little confusing to navigate
What problems is the product solving and how is that benefiting you?
Able to swiftly communicate with users and resolve their issues
The Best Support Platform with an exceptional aftersales service
What do you like best about the product?
The platform is very easy to use and user-friendly. You can have chats, calls, and emails on the same platform so you do not have to keep different software for support.
What do you dislike about the product?
The cost of the platform is expensive. The price is charged per agent, so if an additional agent is added in the team so it will cost an additional burden to your pocket.
What problems is the product solving and how is that benefiting you?
We are using zendesk for our e-commerce business live support. We are using zendesk chat, calls and email support for responding to our customers in a timely basis.
Recommendations to others considering the product:
If you wish to spend big for greater returns then zendesk is the best platform for your business.
Why we like and use Zendesk?
What do you like best about the product?
It has helped us scale and become more organized
What do you dislike about the product?
at times it can be a bit too much and not too intuitive
What problems is the product solving and how is that benefiting you?
it helped us scale, something our previous CRM couldn't do.
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