Zendesk Suite
ZendeskExternal reviews
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Straight Forward
What do you like best about the product?
It is simple and allows customizable fields. It also has a clean look.
What do you dislike about the product?
I can't create new tickets from an email although I can update comments by doing so.
What problems is the product solving and how is that benefiting you?
Internal IT / access adjustments
Zanedesk Talk (phone)
What do you like best about the product?
good for tickets support! but bad for telehone (talk) support
What do you dislike about the product?
I am an zendesk user for years and my complain is only abaut zendesk talk (phone service)
I had to quit zendesk talk! I don´t recommend it at all, because I had a lot of issues:
First of all i was told that I would get phone calling in all agents at the same time - never happened!
Finally, I had my phone off working for 4 days and I didn´t get any feedback from support!
Can you imagine a medical clinic being without telephone?! that´s it...
Than I had a lot of calls failure, echos, etc
I had made an annual plan and now zendesk says will not refund me!!!
I will stay away from it
regards,
Guilherme Szerman
I had to quit zendesk talk! I don´t recommend it at all, because I had a lot of issues:
First of all i was told that I would get phone calling in all agents at the same time - never happened!
Finally, I had my phone off working for 4 days and I didn´t get any feedback from support!
Can you imagine a medical clinic being without telephone?! that´s it...
Than I had a lot of calls failure, echos, etc
I had made an annual plan and now zendesk says will not refund me!!!
I will stay away from it
regards,
Guilherme Szerman
What problems is the product solving and how is that benefiting you?
good for tickets support
Recommendations to others considering the product:
good for tickets! bad for telehone - talk
Easy to Use
What do you like best about the product?
Easy to use for even the less technical users.
What do you dislike about the product?
Cumbersome to manage and get the full benefit.
What problems is the product solving and how is that benefiting you?
Helpdesk tickets, knowledgebase
Recommendations to others considering the product:
It is mainly a helpdesk solution. If you are looking for a more robust, all-in-one solution, look elsewhere.
Zendesk - Easy and User Friendly
What do you like best about the product?
Easy to export report to a CSV file with few clicks which makes Excel reporting much easier.
What do you dislike about the product?
There is no support for knowledge based solution, making it difficult for support engineers to look up existing issue and its resolution.
What problems is the product solving and how is that benefiting you?
Managing clients issues, tracking their support tickets and keeping record of clients contacts. Benefits of Zendesk includes easy to manage clients issues, allowing support engineers to keep track and work on the resolution, providing a timely SLA. Also, it helps team to manage all the clients contacts information in one location and can be easily exported.
Recommendations to others considering the product:
This is definitely a great solution for those who wants an end to end ticket management solution.
Was Ok, very very expensive
What do you like best about the product?
I liked that it was user friendly and quick
What do you dislike about the product?
It was lacking in the feature department .
What problems is the product solving and how is that benefiting you?
Help Desk support, answer customer questions and complaints
Easy to use but too basic
What do you like best about the product?
It is user friendly. It seems to integrate well
What do you dislike about the product?
It is not ITIL based. The reports are not usef
What problems is the product solving and how is that benefiting you?
We used it as a help desk ticketing system
Easy to use for beginners
What do you like best about the product?
It's nice to be able to see all the aggravated emails especially if you have to check multiple ones
What do you dislike about the product?
It's good for aggregating emails for a big workgroup, but I didn't find it necessary if I don't have that many email accounts to check.
What problems is the product solving and how is that benefiting you?
It's good for keeping check of resolved emails and if there are any open questions.
Ticketing Tool for startup IT Departments
What do you like best about the product?
The best thing about Zendesk would be its easy ticket views. Finding a ticket can be simple. Editing, creating, and closing are also simple.
What do you dislike about the product?
The main dislike about Zendesk is its lack of customization. Not being able to customize the software to your team's needs makes it difficult to adapt and requires more software. Pricing is a little high, however, it is still recommended for a startup IT Department.
What problems is the product solving and how is that benefiting you?
Everyday issues from local PC to server. At least these are the tickets that pass through Zendesk. We use third party applications to actually complete the tasks. Zendesk is simple to use.
Zendesk is Desperately in Need of an Overhaul
What do you like best about the product?
I like that Zendesk has integrations with almost every software tool available.
What do you dislike about the product?
Almost everything. Terrible interface - the customer-facing emails look terrible. There are better solutions out there.
What problems is the product solving and how is that benefiting you?
Customer support tickets
Easy to use the very first time.
What do you like best about the product?
I like the flow of the UI, it's intuitive and easy to navigate.
What do you dislike about the product?
The notification doesn't seem to work when I used it while back.
What problems is the product solving and how is that benefiting you?
It's a nice tool for reporting an issue on the cloud.
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