Zendesk Suite
ZendeskExternal reviews
6,537 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to Use
What do you like best about the product?
Easy to use for even the less technical users.
What do you dislike about the product?
Cumbersome to manage and get the full benefit.
What problems is the product solving and how is that benefiting you?
Helpdesk tickets, knowledgebase
Recommendations to others considering the product:
It is mainly a helpdesk solution. If you are looking for a more robust, all-in-one solution, look elsewhere.
Zendesk - Easy and User Friendly
What do you like best about the product?
Easy to export report to a CSV file with few clicks which makes Excel reporting much easier.
What do you dislike about the product?
There is no support for knowledge based solution, making it difficult for support engineers to look up existing issue and its resolution.
What problems is the product solving and how is that benefiting you?
Managing clients issues, tracking their support tickets and keeping record of clients contacts. Benefits of Zendesk includes easy to manage clients issues, allowing support engineers to keep track and work on the resolution, providing a timely SLA. Also, it helps team to manage all the clients contacts information in one location and can be easily exported.
Recommendations to others considering the product:
This is definitely a great solution for those who wants an end to end ticket management solution.
Was Ok, very very expensive
What do you like best about the product?
I liked that it was user friendly and quick
What do you dislike about the product?
It was lacking in the feature department .
What problems is the product solving and how is that benefiting you?
Help Desk support, answer customer questions and complaints
Easy to use but too basic
What do you like best about the product?
It is user friendly. It seems to integrate well
What do you dislike about the product?
It is not ITIL based. The reports are not usef
What problems is the product solving and how is that benefiting you?
We used it as a help desk ticketing system
Easy to use for beginners
What do you like best about the product?
It's nice to be able to see all the aggravated emails especially if you have to check multiple ones
What do you dislike about the product?
It's good for aggregating emails for a big workgroup, but I didn't find it necessary if I don't have that many email accounts to check.
What problems is the product solving and how is that benefiting you?
It's good for keeping check of resolved emails and if there are any open questions.
Ticketing Tool for startup IT Departments
What do you like best about the product?
The best thing about Zendesk would be its easy ticket views. Finding a ticket can be simple. Editing, creating, and closing are also simple.
What do you dislike about the product?
The main dislike about Zendesk is its lack of customization. Not being able to customize the software to your team's needs makes it difficult to adapt and requires more software. Pricing is a little high, however, it is still recommended for a startup IT Department.
What problems is the product solving and how is that benefiting you?
Everyday issues from local PC to server. At least these are the tickets that pass through Zendesk. We use third party applications to actually complete the tasks. Zendesk is simple to use.
Zendesk is Desperately in Need of an Overhaul
What do you like best about the product?
I like that Zendesk has integrations with almost every software tool available.
What do you dislike about the product?
Almost everything. Terrible interface - the customer-facing emails look terrible. There are better solutions out there.
What problems is the product solving and how is that benefiting you?
Customer support tickets
Easy to use the very first time.
What do you like best about the product?
I like the flow of the UI, it's intuitive and easy to navigate.
What do you dislike about the product?
The notification doesn't seem to work when I used it while back.
What problems is the product solving and how is that benefiting you?
It's a nice tool for reporting an issue on the cloud.
Zendesk support
What do you like best about the product?
Zendesk looks like a standard email you would receive from any work colleague.
What do you dislike about the product?
I prefer emailing a specific person's email address as opposed to an alias from Zendesk, which makes it feel less personalized.
What problems is the product solving and how is that benefiting you?
Teams within our organization use Zendesk to provide sales and technical support internally.
Decent for the price but lacking features and customization
What do you like best about the product?
A very inexpensive option that allows you to track tickets and has some general integrations.
What do you dislike about the product?
There is not a lot of integration options or options for customization without drastically increasing he price.
What problems is the product solving and how is that benefiting you?
We used it as a help desk
showing 141 - 150