Zendesk Suite
ZendeskExternal reviews
6,497 reviews
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A Reliable Choice for Scaling Customer Support with Ease
What do you like best about the product?
Zendesk's omnichannel capabilities are genuinely impressive — being able to handle emails, chats, calls, and social messages all from one unified agent workspace reduces clutter and boosts response time. The automation features, like triggers and macros, save tons of manual effort. Integration with third-party tools (like Jira, Slack, and Shopify) is seamless, and the reporting dashboard gives real-time insights that help us make data-driven decisions.
What do you dislike about the product?
We were struggling with fragmented communication across channels and a lack of visibility into agent performance. Zendesk gave us a centralized solution to manage customer interactions efficiently. It’s improved our first-response time, agent productivity, and overall customer satisfaction significantly.
What problems is the product solving and how is that benefiting you?
Automation tools like triggers, macros, and SLAs have reduced manual workloads and ensured timely follow-ups, while the built-in reporting gives us actionable insights into agent performance and customer satisfaction. It has also enabled better collaboration between support, sales, and product teams thanks to its seamless integration with tools like Salesforce, Jira, and Slack.
Highly managed and easy to integrate with other tools
What do you like best about the product?
I used zendesk support with jira. I was very powerful tool with many features. Its a best tool for create and track the tickets of any project.
What do you dislike about the product?
Need to improve the UI and take care of UI component positions.
What problems is the product solving and how is that benefiting you?
Clients reported their issues on zendesk which was very helpful to track and followup.
Zendesk support suite: The backbone of better customer care
What do you like best about the product?
1. Robust Reporting & Analytics
2. Intuitive & Customizable Agent interface
3. Reliable Cloud based Infrastructure
4. Extensive customization via APIs
2. Intuitive & Customizable Agent interface
3. Reliable Cloud based Infrastructure
4. Extensive customization via APIs
What do you dislike about the product?
Limited customization on lower plans that’s not a big issue.
Complex setup and Admin configuration
Complex setup and Admin configuration
What problems is the product solving and how is that benefiting you?
1. It combines all communication channels into a unified inbox, so agents can manage every interaction in one place.
2. Offers ticketing and workflow automation, ensuring issues are routed correctly
3. Includes analytics and reporting dashboards that show ticket volumes, resolution times, CSAT scores and more
2. Offers ticketing and workflow automation, ensuring issues are routed correctly
3. Includes analytics and reporting dashboards that show ticket volumes, resolution times, CSAT scores and more
Wonderful experience using zendesk
What do you like best about the product?
Zendesk is cloud- based customer support tool that works to manage communication challenges from email and chats to voice calls.
The software is easy to understand and quickly provides resolutions to agents, who carry on companies interactions with customers.
The best part about Zendesk is comprehensive agent knowledge base, omni channel communication, user-friendly interface, superb ticketing system and its Ai powered capabilities like Answer bot and Ai support with quality assurance and reliability. As an agent I’ve professionally used it for months and found no troubles. I believe Zendesk is one of the best Supprt Suite out there.
The software is easy to understand and quickly provides resolutions to agents, who carry on companies interactions with customers.
The best part about Zendesk is comprehensive agent knowledge base, omni channel communication, user-friendly interface, superb ticketing system and its Ai powered capabilities like Answer bot and Ai support with quality assurance and reliability. As an agent I’ve professionally used it for months and found no troubles. I believe Zendesk is one of the best Supprt Suite out there.
What do you dislike about the product?
Well to be honest there is nothing that I dislike about Zendesk.
What problems is the product solving and how is that benefiting you?
I find the most beneficial side of Zendesk as central user-friendly agent knowledge base to provide resolutions to customers and even the ticket raising can be done smoothly and documentation can be done in minutes for further assistance in future.
Optimizing Sales Operations with Zendesk
What do you like best about the product?
Zendesk Support Suite's strongest feature is its seamless omnichannel integration. It unifies conversations from email, chat, social media, and phone into a single, contextual agent workspace, dramatically boosting agent efficiency and improving the overall customer experience.
What do you dislike about the product?
Its pricing structure is a common criticism. Costs can become surprisingly high as you add more agents or require advanced features, which are often locked behind more expensive plans, making it less accessible for smaller teams with complex needs
What problems is the product solving and how is that benefiting you?
It solves data silos by unifying support and sales data. This gives me a full customer view, helping identify upsell opportunities and churn risks
Good for using and understanding
What do you like best about the product?
It was easy to connect and resolve the issues
What do you dislike about the product?
I don't have any dislike for Zendesk support Suite.
What problems is the product solving and how is that benefiting you?
I was good to me for the support team
Best ticketing software
What do you like best about the product?
Best and excellent support for managing tickets
What do you dislike about the product?
Nothing every thing is good and I like it
What problems is the product solving and how is that benefiting you?
It helps me in managing all my tickets in one place
Payments operations manager
What do you like best about the product?
The volumes pickup from the integration is quite unite however sometimes there is a glitch which actually delays instead of happening automatically.
What do you dislike about the product?
sometimes there is a glitch which actually delays instead of happening automatically.
What problems is the product solving and how is that benefiting you?
sometimes there is a glitch which actually delays instead of happening automatically. The glitch is that the tickets don't load as it should be automatically filling the basket. Unless it's refreshed
Ive used zendesk for a long time now . it was a great journey
What do you like best about the product?
Zendesk makes support feel effortless. The unified inbox and automation features save our team hours every week. Reporting is clear, and setup was smoother than expected. Great for growing teams!
What do you dislike about the product?
Powerful, but sometimes clunky. Customization can get confusing, and certain features feel locked behind higher-tier plans. Reporting is good, but not always intuitive
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer inquiries from multiple channels in one place, which has drastically improved our response time and team coordination. Automation features also reduce manual work, letting us focus more on complex issues
Zendesk is best
What do you like best about the product?
Only Three words -
Simple
Quick
Explorable
Simple
Quick
Explorable
What do you dislike about the product?
Nothing much. Everything is going well and development is also being fine.
What problems is the product solving and how is that benefiting you?
It helps to interact with customer easily.
Can manage dashboard and extract report for improvement.
Can manage dashboard and extract report for improvement.
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