Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Zendesk Support
What do you like best about the product?
What I like is that the agent is attentive to details.
What do you dislike about the product?
I don't think I have disliked anything. Probably just the waiting time which is understandable.
What problems is the product solving and how is that benefiting you?
Removing tags. I realised that I don't have enough access to remove it.
Recommendations to others considering the product:
Great app to use. User friendly.
Issue found, solved and explain clear
What do you like best about the product?
Not a long to wait for contact. Faster reply and clear explanation of how to solve it
What do you dislike about the product?
The chat window isn't on the bottom right of the screen when waiting for reply, but need again to click on "support" from menu
What problems is the product solving and how is that benefiting you?
The customer support explained how to check and solved. I found that was a change of plan that don't give opportunity to have all full functions requested
Recommendations to others considering the product:
It's very user-friendly to manage and use.
The system is working right without any trouble or bug.
Customer support is always ready to check and solve any issue.
I tested more different platforms, but this is the best to use.
There is a river of options that allow you to set as you need.
The customer mask is straightforward to open and gives the customer real help with any question they have.
The live-chat support offers customers a direct way to confirm and reply to any question before order.
The system is working right without any trouble or bug.
Customer support is always ready to check and solve any issue.
I tested more different platforms, but this is the best to use.
There is a river of options that allow you to set as you need.
The customer mask is straightforward to open and gives the customer real help with any question they have.
The live-chat support offers customers a direct way to confirm and reply to any question before order.
Great Service, Great Support
What do you like best about the product?
The simplicity of the system, support chat, and articles available.
What do you dislike about the product?
ZenDesk Support Suite has been great, there is not much I can complain about in regards to ZenDesk! It's awesome.
What problems is the product solving and how is that benefiting you?
Client concerns in regards to our software we provide.
Zendesk makes our operations much easier.
What do you like best about the product?
Integrations, constant updates, and the dynamism of the platform.
What do you dislike about the product?
At times, we have difficulty understanding some options/actions of the system. But their Support is very helpful and we have exchanged a lot of information with our CS.
What problems is the product solving and how is that benefiting you?
Since we implemented it, we have reduced the cost of service by more than 70%, in addition to monitoring the satisfaction of the end user and also the agent.
Masking phone number - call with zendesk
What do you like best about the product?
I was pretty surprised. Support is very professional, and the team is friendly, and I was a little bit busy and solving my issue with the masking number I was putting aside. Your team Laura, Kaja, and Robert remanded me my ticket inappropriately period and were very helpful.
What do you dislike about the product?
- Unable to choose the phone number from Slovak republic (Twilio problem).
- To solve my ticket was a necessary call with zendesk support team - In the future, I would like to choose call Time in working time 8:00 am - 3:00 pm CET
- To solve my ticket was a necessary call with zendesk support team - In the future, I would like to choose call Time in working time 8:00 am - 3:00 pm CET
What problems is the product solving and how is that benefiting you?
The masking telephone number for recording calls from zendesk
Recommendations to others considering the product:
I recommended contacting zendesk support suite . In each case that you need feel free to contact.
New Tool Great Resource
What do you like best about the product?
I was skeptical with the volume of work we have to use this. After 48 hours it seemed like a life saver. Not only are you able to communicate with customers or clients externally, but you have the option of using Internal Note to communicate with co-workers about the ticket you are working on. You can also mark something as Pending if you are not completly done and Solved once you have finished with it. If someone responds to something you have "Solved" it does not create another ticket it simply re-opens the same so you can see initial communication.
What do you dislike about the product?
I was responding to customers and for 24 hours did not know they were not receiving it. I had to go back and resend each of those through Microsoft outlook. However, I utilized the chat feature and within five minutes I was pass the glitch I encountered.
What problems is the product solving and how is that benefiting you?
It's very organizational. It allows me to manage what I have completed, what needs to be worked on and there are Priority settings that provide great intel on if something is Hot or Urgent.
Great Tool! Highly Recommend!
What do you like best about the product?
I love how we can track all of our requests in ticket format and anyone is able to follow the request to completion.
What do you dislike about the product?
Nothing really, its been a great and helpful tool so far.
What problems is the product solving and how is that benefiting you?
Being able to track all our requests from the customer side to internally.
The support agent was so helpful & resolved my talk function issues very quickly!
What do you like best about the product?
The immediate response time that the chat function offers!
What do you dislike about the product?
When you are logging out & back into Zendesk, the support chat disappears.
What problems is the product solving and how is that benefiting you?
Issues that need immediate attention are looked into right away. This response time is limiting how long we are 'system down.'
Complete platform and super efficient support. Very good trainings and free courses on Training
What do you like best about the product?
Complete platform and courses on Zendesk Training
What do you dislike about the product?
The necessity to upgrade to top plans to have access to all features
What problems is the product solving and how is that benefiting you?
Give support to customers by email and chat, and measure our demands to optimize our product and processes
Recommendations to others considering the product:
Avaliate the features in each plan
Easy ticketing system
What do you like best about the product?
User friendly integration not hard to use
What do you dislike about the product?
Log out every 24 hours have to log in everyday
What problems is the product solving and how is that benefiting you?
Ticketing system easy to keep up with all tickets
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