Zendesk Suite
ZendeskExternal reviews
6,522 reviews
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Great CRM product for email support
What do you like best about the product?
Reliable product, provides great efficiencies for support teams
What do you dislike about the product?
Sometimes can be difficult to get help on issues
What problems is the product solving and how is that benefiting you?
Support team efficiencies, handling support in multiple languages, encouraging self-help / ticket deflection with help site
Recommendations to others considering the product:
Take advice from Zendesk on how to set up your Zendesk to best suit your needs
Best customer support app
What do you like best about the product?
They are doing a very nice progress improving their API
What do you dislike about the product?
It seems that it takes a lot of time until some new nice features are released, so most probably they don't have enough people in the development team.
What problems is the product solving and how is that benefiting you?
We are creating back and forth support for our clients
Zendesk has really been a game changer
What do you like best about the product?
I like how easy it is to pull up data. The interface is also intuitive.
What do you dislike about the product?
It can be complex to try to learn the backend, and the support articles are helpful but can be a lot to take in.
What problems is the product solving and how is that benefiting you?
Customer support, essentially. Benefits include ease of use and ability to track tckets.
Good customer support
What do you like best about the product?
How attentive the support team was, and if they did not know something, they would tell you they were looking for the answer
What do you dislike about the product?
That no one picks up the phone and that there is a long queue for live chat
What problems is the product solving and how is that benefiting you?
Triggering automatic messaged and priority tickets
A product worth paying
What do you like best about the product?
Zendesk offers plenty of functionalities. First time I got my hands on Zendesk (I have used Oracle CRM, Salesforce and some others before) I was feeling quite weird but after few years managing accounts with Zendesk it is super easy to manage. On top of that the marketplace offers A LOT of apps to build on top of Zendesk native functionalities.
What do you dislike about the product?
Probably a public roadmap where you publish what will be the new features so admins can upvote/downvote them and follow what your community demands.
What problems is the product solving and how is that benefiting you?
Zendesk Suite brings plenty of functionalities. You are omnichannel, you have no need to get an AI bot as Zendesk already has one within. You can easily reach super high deflection rates with no need of extra tools.
B2B Support Made Easy
What do you like best about the product?
I love the workflow setup and windows through which you can view your open tasks and strategize on prioritization. The explore and guide functionalities are very cool as well.
What do you dislike about the product?
The integrations with things like Salesforce are not consistent.
What problems is the product solving and how is that benefiting you?
Hosts our support team's workflow. Benefits are a clear and easy way to track performance and volume
Fast support received
What do you like best about the product?
The helpdesk format, it works very good, also its speedy.
What do you dislike about the product?
The move to Explore, it has caused a lot of issues for us and it should have been done in an automated way, not ask the people to create again their graphs.
What problems is the product solving and how is that benefiting you?
We solve our tickets, the benefits are great because Zendesk handles the hosting and all, so we do not have to worry about it.
In short, one of the best CRMs I used
What do you like best about the product?
Simply, everything is centralized into one place, especially for Customer service and support teams. from emails-tickets-complaints, to Live chat-whatsapp and other social media channels.
What do you dislike about the product?
Maybe just the answerbot came in a bit late compared to other CRMs, but it's well prepared and the tools are very nice
What problems is the product solving and how is that benefiting you?
Instead of having multiple third party applications for emails, chatbots, whatsapp, social media channels, etc ... We're having them all synchronized in one place!
Very Helpful And Quick
What do you like best about the product?
Simplicity of the UI. Easy to use, elegent design
What do you dislike about the product?
Few process limitation in automation....
What problems is the product solving and how is that benefiting you?
Alot, agents productivity has being increased.
Good experience
What do you like best about the product?
Information links provided for detailed review
What do you dislike about the product?
Not specific answers to questions rather general
What problems is the product solving and how is that benefiting you?
Email security, enabling DKIM & DMARC
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