Zendesk Suite
ZendeskExternal reviews
6,650 reviews
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Great all-around tool for businesses
What do you like best about the product?
I like all the different tools that Zendesk provides to communicate with customers.
What do you dislike about the product?
There hasn't been an issue that I have with Zendesk that I haven't been able to get immediate help from their support team.
What problems is the product solving and how is that benefiting you?
We now are able to have a chat widget on our website along with a support email address that consolidates all the different ways people we contacting our Ministry for help. Now rather than having a person each out to several people for help, they are offered one way to contact our support team and the support team decides who should tackle the issue.
Works appropriately
What do you like best about the product?
Connects with Jira & Hubspot seamlessly.
What do you dislike about the product?
Has a very sub-par connection with Slack and no Integration available for Slack & Zendesk-Chat
What problems is the product solving and how is that benefiting you?
With our previous ticketing system, we did not have an integration with Jira, causing extra work for our dev team. With Zendesk it is more seamless.
Recommendations to others considering the product:
It is top tier for ticketing but the live chat leaves something to be desired
The most time efficient way to provide support
What do you like best about the product?
It really helps to automate your support area in the most efficient way possible. It also gives opportunity to work as a team and really understand each other roles and how to have a faster and reliable service for customers.
What do you dislike about the product?
A small learning curve but nothing that may scare away tech savvy users
What problems is the product solving and how is that benefiting you?
We get many tickets on support and have few users who respond to this tickets. This tool helps us better organize ourselves to give a faster service without getting into stressful situations for both users and clients
Recommendations to others considering the product:
Read all tutorials
A great tool for support organization
What do you like best about the product?
An amazing tool to give the best support experience to your customers
What do you dislike about the product?
Both the desktop and mobile applications are a bit laggy sometimes
What problems is the product solving and how is that benefiting you?
Chat support is one of the amazing tools and it has integrations to all your support guides and other SaaS applications
Zendesk Sell is a Great CRM Tool for a Small Business
What do you like best about the product?
Our favorite feature has to be the visit feature which we recently discovered. It helps us monitor the locations our sales reps are visiting and how many times a particular customer has been visited.
What do you dislike about the product?
We have been trying to install the Log Visit app on a desktop to no avail. It requests a subdomain login, but we only log in via email.
What problems is the product solving and how is that benefiting you?
We get more information on a customer visit, the outcome of the visit, their interest level, and so on. We can also tell when a customer has read an email, which helps us plan a more effective follow-up.
Streamlined my Sales Process Significantly
What do you like best about the product?
The connections between clients and companies make it very easy to read who is connected to what. From person, to the employer, to corporate company. All a button press away.
What do you dislike about the product?
The online portal is a little unintuitive to use to navigate. Though it is easier to enter data through it then the mobile application once you find where you need to be.
What problems is the product solving and how is that benefiting you?
The amount of dropped or lost in the shuffle sales has reduced significantly.
Recommendations to others considering the product:
If you struggle with keeping your clients managed and taken care of, then Zendesk is for sure the way to go. The task system allows me to never forget about a client and the history of everything I have done with them is located right there in the app. I don't have to go calling administration for more data or past interactions. It has been a job saver.
Best ticketing option
What do you like best about the product?
Multiple options and omnichannel user communication
What do you dislike about the product?
I think the ux could be better than actual
What problems is the product solving and how is that benefiting you?
Customer support
Now, we can measure the incoming conversations tipology
Now, we can measure the incoming conversations tipology
Nice treatment but no solution
What do you like best about the product?
The attention was excellent. The guy was kind and tried to help.
What do you dislike about the product?
I waited one day, and they didn't solve my problem. They asked me to wait for an answer, and then they told me that his service did not cover my problem.
What problems is the product solving and how is that benefiting you?
I was asking if there was possible to change the chat bot name and avatar inside the help center.
Recommendations to others considering the product:
Yes, it's easy to use, but on a high level, it can be complicated.
my 2 cents
What do you like best about the product?
How it handles coordination between various team members working on the same ticket.
What do you dislike about the product?
That dreaded macro system. It's actually a good thing since it pushes you to evade templates.
What problems is the product solving and how is that benefiting you?
Customer support and inbound leads
Great Service
What do you like best about the product?
The site is customizable and easy to use
What do you dislike about the product?
Sometimes triggers and other functions can be a little confusing to set up.
What problems is the product solving and how is that benefiting you?
Organization and delegation of tasks amongst the team
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