Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Best tool
What do you like best about the product?
Best tool and having many advantages while responding to customers
What do you dislike about the product?
Nothing as of now. It is the best tool and good
What problems is the product solving and how is that benefiting you?
All types of customers queries and complaints - Knowledge base
The support agent was able to provide the information that I was looking for.
What do you like best about the product?
the waiting time for an agent is short .
What do you dislike about the product?
some agents doesn't understand the query
What problems is the product solving and how is that benefiting you?
mostly, i asked about the settings on how can i maximize the functionality of zendesk
Recommendations to others considering the product:
it's hard to find at first on how you can contact them. just make sure you are logged in as their live agent are available only when you have an account
My Zendesk experIence
What do you like best about the product?
Zendesk support suite is very user friendly and very organised. You also get 24/7 support.
What do you dislike about the product?
I have no issues with the current Zendesk support suite.
What problems is the product solving and how is that benefiting you?
We are able to provide support to different channels without having to switch from one dashboard to another
Zendesk keeps us organized
What do you like best about the product?
Zendesk offers an easy-to-use interface and has plenty of options to cater to our needs.
What do you dislike about the product?
There are some nuances with emails getting placed in a suspended state.
What problems is the product solving and how is that benefiting you?
Ticketing and chat allow our staff to work more items than traditional phone calls.
Rich and extremely helpful
What do you like best about the product?
It provides a very wholesome support program for my business. There are a lot of free educational materials provided by Zendesk, which help me to learn more about the software
What do you dislike about the product?
Occasionally it takes a lot of time to figure out how it works and how to set the program, not very user friendly
What problems is the product solving and how is that benefiting you?
It helps to manage the workload, to provide 24/7 support for my customers + makes my company very reachable for the clientstdcgncnbvjhihjnklhnkjbjblkj;
Recommendations to others considering the product:
You should be ready to learn a whole lot of new things if trying to set it up from scratch;)
my review
What do you like best about the product?
stable, many options, triggers are awsome, channels
What do you dislike about the product?
forward an email is not included without paying the addon
What problems is the product solving and how is that benefiting you?
centralization of all customers requests across the country, one system for all email addresses by region
Recommendations to others considering the product:
easy to implement with multiple features
Zendesk Support Suite provides the right mix of services
What do you like best about the product?
I like that Zendesk connected to several apps to help me best serve the members. The integration makes my workflow much easier.
What do you dislike about the product?
I do not currently have something I dislike about Zendesk. I am looking forward to learning more.
What problems is the product solving and how is that benefiting you?
I am using Technical Support knowledge to assist members with their software with their fitness equipment. Zendesk has helped me to be able to respond to members and also provided troubleshooting steps to assist them when they are not readily available to speak over the phone but can work at their leisure.
Zendesk makes our business possible
What do you like best about the product?
Zendesk has made our worldwide growth possible. We support our b2b customers with ease, in their native language, with the help of third-party multilingual software. The fact that Zendesk is large and scalable is why they've secured third-party support at scale. We have the flexibility to choose our vendor, and not only that, but to add-on features and benefits that make our day-to-day easier to manage.
What do you dislike about the product?
The admin interface has always been cumbersome to navigate - but that's with any configurable software. I also know Zendesk has been consolidating and re-imagining the navigation and organization of said interface.
What problems is the product solving and how is that benefiting you?
We are supporting the data submission of a standardized data file so that we can calculate market share.
This is the second time I've implemented Zendesk as an org I work for.
What do you like best about the product?
I like the interface and the ease of use.
What do you dislike about the product?
I think the system could start with some predefined processes to give new users ideas on configuration.
What problems is the product solving and how is that benefiting you?
We are trying to get away from analyst spending their time in their own inboxes and having away to track what they are working on.
Great for simple needs as well as complex needs
What do you like best about the product?
The system is simple and reliable, but also offers many advanced features.
What do you dislike about the product?
Have found nothing to dislike about the system.
What problems is the product solving and how is that benefiting you?
Used for managing trouble requests for over 800 staff and 20 support agents.
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