Zendesk Suite
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Zendesk
What do you like best about the product?
Easy to use and user friendly interface and ease of integration with other tools .
Features like macros , triggers and automation rules help streamline repetitive task
Features like macros , triggers and automation rules help streamline repetitive task
What do you dislike about the product?
Potentially expensive especially for lower business
What problems is the product solving and how is that benefiting you?
Streamline the complex issues
Streamlined Support Experience with Great Automation
What do you like best about the product?
Zendesk Support Suite offers a very intuitive and user-friendly interface that makes it easy to manage and track customer tickets across multiple channels. The automation tools and trigger-based workflows save a lot of manual effort, improving both efficiency and response times. Integration with email, chat, and social media is seamless, which helps in maintaining a unified customer experience.
What do you dislike about the product?
The reporting and analytics features could be more customizable and detailed. Sometimes the dashboards lack flexibility for specific insights. Also, pricing can be a bit steep for small businesses, especially when scaling up with additional features or agents.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media in one place, which greatly improves response times and agent productivity. It has streamlined our ticket management process and ensures nothing falls through the cracks. This has led to improved customer satisfaction, better SLA compliance, and more efficient support team operations.
The experience was really awesome and smooth
What do you like best about the product?
The best thing about the Zendesk Support Suite is its omnichannel capabilities and robust automation features. Helped me a lot
What do you dislike about the product?
Nothing - All good. There’s nothing to criticise
What problems is the product solving and how is that benefiting you?
Agent support issues reporting and managing them
A Robust and Scalable Customer Support Platform
What do you like best about the product?
Zendesk Support Suite offers a unified platform for managing customer interactions across multiple channels—email, chat, social media, and voice. The integration between these channels is seamless, giving agents a holistic view of customer conversations. The UI is intuitive and clean, which helps new agents onboard quickly. I also appreciate the powerful automation features, triggers, and macros that make ticket management more efficient.
What do you dislike about the product?
While powerful, the system can be a bit overwhelming for smaller teams or companies without dedicated support operations. Some advanced features are locked behind higher pricing tiers, and reporting customization could be more flexible without needing to upgrade or integrate with third-party tools. Performance can also lag during peak usage.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to manage customer service inquiries and support tickets for both B2B and B2C users. It integrates with our CRM and Slack, which streamlines communication and escalations.
Benefits Realized:
Reduced first response time through automation and macros
Improved customer satisfaction with unified multi-channel support
Better visibility into team performance through analytics and dashboards
Benefits Realized:
Reduced first response time through automation and macros
Improved customer satisfaction with unified multi-channel support
Better visibility into team performance through analytics and dashboards
My experience has been smooth and efficient — it helps you manage customer support across chat
What do you like best about the product?
It’s easy to use, helps manage customer queries efficiently, and keeps all communication in one place.
What do you dislike about the product?
Sometimes it's slow to load, and setting up advanced automation or triggers can be a bit complex without technical help
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer support across chat, email, and calls in one platform. It saves time, improves response speed, and keeps everything organized.
Review Zendesk Support Suite
What do you like best about the product?
User friendly and Customer Support and lots of features
What do you dislike about the product?
While Zendesk Support Suite is a robust customer service platform, I find its complexity and setup process challenging
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite addresses fragmented communication, repetitive tasks, and lack of visibility in customer service by consolidating all support channels, automating workflows, and offering real-time insights.
Best Customer Service Handling
What do you like best about the product?
Its ecosystem, And its integration with multiple tools, how easily the tasks can be seggragated between team members. Its a single stop solution with rich set of features.
What do you dislike about the product?
Can be easier for beginners.
Can be a bit improved for onboarding multiple tools integrations.
Can be a bit improved for onboarding multiple tools integrations.
What problems is the product solving and how is that benefiting you?
Able to track customer requests of multiple teams, and track status really well. Its been efficient, helpful solution tool.
Reliable tool for managing customer conversations/ All-in-one support platform that scales well
What do you like best about the product?
It centralizes all customer communication in one place. The interface is clean, and setting up workflows is simple once you get the hang of it.
What do you dislike about the product?
Onboarding tutorials would help new users.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage customer queries from multiple channels—email and chat—in one unified platform. It reduces response time, improves team coordination, and ensures no query is missed. The automation features help streamline repetitive tasks, saving time and boosting productivity.
A Reliable Choice for Scaling Customer Support with Ease
What do you like best about the product?
Zendesk's omnichannel capabilities are genuinely impressive — being able to handle emails, chats, calls, and social messages all from one unified agent workspace reduces clutter and boosts response time. The automation features, like triggers and macros, save tons of manual effort. Integration with third-party tools (like Jira, Slack, and Shopify) is seamless, and the reporting dashboard gives real-time insights that help us make data-driven decisions.
What do you dislike about the product?
We were struggling with fragmented communication across channels and a lack of visibility into agent performance. Zendesk gave us a centralized solution to manage customer interactions efficiently. It’s improved our first-response time, agent productivity, and overall customer satisfaction significantly.
What problems is the product solving and how is that benefiting you?
Automation tools like triggers, macros, and SLAs have reduced manual workloads and ensured timely follow-ups, while the built-in reporting gives us actionable insights into agent performance and customer satisfaction. It has also enabled better collaboration between support, sales, and product teams thanks to its seamless integration with tools like Salesforce, Jira, and Slack.
Highly managed and easy to integrate with other tools
What do you like best about the product?
I used zendesk support with jira. I was very powerful tool with many features. Its a best tool for create and track the tickets of any project.
What do you dislike about the product?
Need to improve the UI and take care of UI component positions.
What problems is the product solving and how is that benefiting you?
Clients reported their issues on zendesk which was very helpful to track and followup.
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