Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing Platform that meets all of your needs and more
What do you like best about the product?
Zendesk is extremely user-friendly. There are so many tutorials that allow you to learn at your own pace.
What do you dislike about the product?
There is nothing right now I can say that I dislike about zendesk.
What problems is the product solving and how is that benefiting you?
We are able to track all customer issues as well as creating a book of knowledge for each customer.
great platform
What do you like best about the product?
Mobile app and it's easy to use. Also it has a lot of integrations
What do you dislike about the product?
Can be a little bit more user friendly on the desktop
What problems is the product solving and how is that benefiting you?
Customer support
Consultancy made Zendesk implementation a smooth experience.
What do you like best about the product?
It gives my agent all the tools to communicate to users clearly. This has replaced an Outlook Inbox successfully. Now its configured I love the way it handles Peding tickets and auto reminds the requesters for information. Its clearn adn easy to use and frees my staff to work only those issues which are important and relevant. I also love Explore though it feels like its so powerful I'm not entirely sure I'm getting the best from it. Finally Guide is great at creating a library of articles for staff and requesters, capturing all the relevant issues. I'm planning to move our Word based SOPs to Guide articles in the coming year.
All this success is down to an excellent consultant we engaged from Zendesk who guided us thorugh all the issues and review th design.
All this success is down to an excellent consultant we engaged from Zendesk who guided us thorugh all the issues and review th design.
What do you dislike about the product?
Zendesk has a particular way of working - this way is undocumented, and you encounter its limitiation at random times. Basically, it is not as massively customisable as you think, and this often surprises my managers - a simple example is you cannot customise the ticket statuses. However once you understand the landscape within which Zendesk lives you get to enjoy a powerful tool.
What problems is the product solving and how is that benefiting you?
We replaced a pathetic ticketing system that had no features, and an Outlook Inbox - so anything modern would be an improvement. Zendesk has exceeded expectations and empowered the staff to properly support users, and gives them the tools needd to manage the queues better. From the management side we have reporting available natively and automatedly, whereas before I had to crunch data in Excel. This has conincided with massive growth in the company so the zupport team can cope with the increase demand.
Recommendations to others considering the product:
I advise you to pay for the additional consultancy feature as self-learning only gets you so far.
Zendesk as a convenient tool
What do you like best about the product?
Organizes email threads very well! Data is also available for analysis and has a bunch of apps that would suit the needs of your workspace.
What do you dislike about the product?
The only problem I had was that I had to download a separate extension from Google to separate ticket tabs from my regular working tabs, but other than that, this is a perfect tool to organize workloads.
What problems is the product solving and how is that benefiting you?
On a day to day basis, I manage to complete workloads with the help of Zendesk
The most intuitive CRM
What do you like best about the product?
I love how intuitive ZenDesk is. Much simpler than other CRMs.
What do you dislike about the product?
I dislike that it doesn't let you assign leads for a specific day in bulk.
What problems is the product solving and how is that benefiting you?
We are solving issues relating to organizing our sales calls mostly.
Best user and customer engagement suite
What do you like best about the product?
Zendesk is easy to set up and tailor to your needs.
The ability to offer an across-the-board view that follows the customer journey to better offer insights and serve them made a significant difference!
The ability to offer an across-the-board view that follows the customer journey to better offer insights and serve them made a significant difference!
What do you dislike about the product?
Sometimes customizations can be a bit too complex or feel "clunky."
What problems is the product solving and how is that benefiting you?
We have multiple channels from where our user base can reach us for general and technical support.
Zendesk allows us to combine all these platforms in a single dashboard with powerful tools to offer a unique experience, whatever the means our customers reach us.
Zendesk allows us to combine all these platforms in a single dashboard with powerful tools to offer a unique experience, whatever the means our customers reach us.
Recommendations to others considering the product:
A great option if you have a multi-channel audience that needs centralized support.
Super Customizable and Suitable for all needs
What do you like best about the product?
The guides are the best - we can easily send these through to clients which makes our support service so much more scalable
What do you dislike about the product?
The cost associated with ZD is considerably more than other vendors
What problems is the product solving and how is that benefiting you?
Ticket prioritization has been excellent with zendesk - can create our own triggers around client status, times and service levels to automate the prioritzation process.
The gold standard for ticketing systems.
What do you like best about the product?
I've used Zendesk for 10+ years for internal IT, customer support, shared inbox management (such as info@mycompany.com).
Zendesk has unmatched customizability and flexibility without being completely overwhelming.
The interface is clean and fast.
Zendesk has unmatched customizability and flexibility without being completely overwhelming.
The interface is clean and fast.
What do you dislike about the product?
Initial tweaking can take some time but it is worth doing to get the environment (views/ticket grouping, custom fields, etc.) set up perfectly for you.
What problems is the product solving and how is that benefiting you?
We use Zendesk to manage internal IT incidents, customer support incidents, large problems (with a production app), and internal team tasks.
Zendesk is providing one of the best services and support in current time.
What do you like best about the product?
Zendesk support's quick response and support vlogs are some of the best parts.
What do you dislike about the product?
Zendesk support suite is helpful in many ways but in some scenarios call support could be required to resolve the problem quickly, which is missing.
What problems is the product solving and how is that benefiting you?
Currently, we are using Zendesk to help our customers by receiving and handling their concerns related to our business.
It is easy to use and navigate to communicate to the customer or clients.
What do you like best about the product?
What I like the most is the Template that can be found below the screen or site where you can see the ready-to-use email when dealing with a question or concern of the customer, which is time-consuming when re-typing the whole email.
What do you dislike about the product?
They have taken down the progress sheet to find your daily production and how many emails are coming daily.
What problems is the product solving and how is that benefiting you?
There is no problem that I occur using Zendesk.
showing 1,591 - 1,600