Zendesk Suite
ZendeskExternal reviews
6,642 reviews
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Always so quick and easy using Zendesk
What do you like best about the product?
I find Zenddesk so easy to use, it's not like older legacy systems that have been added to over years and years. Also, I love how easy Macros are to use, they make my day so much easier and the product for the end-user so much more consistent
What do you dislike about the product?
I find the use of logos instead of words for the different tabs frustrating. Instead of 'chat' or 'voice' you just have different shapes.
What problems is the product solving and how is that benefiting you?
I provide tech support for customers using our website. As previously mentioned macros make my day a lot easier, asides from this, although I ma yet to fully integrate it into my workday I was really pleased to see that calendly can be integrated. This will make my customers life much easier.
Recommendations to others considering the product:
Definitely check out the apps!
Zendesk is the better platform to work with tickets.
What do you like best about the product?
The friendly interface and the very good support team. The quality of the system itself, the various integration possibilities.
The very high availability of the service. I've been using Zendesk for almost three years and I count on the fingers of one hand how many times I had access problems, unavailability, etc.
No wonder they provide the service to major market players such as Magalu, iFood, etc.
The very high availability of the service. I've been using Zendesk for almost three years and I count on the fingers of one hand how many times I had access problems, unavailability, etc.
No wonder they provide the service to major market players such as Magalu, iFood, etc.
What do you dislike about the product?
Some buttons can't be modified, like the "update" in reviews. At times the system is a little "locked" for customizations.
In other words, the reality of each company will not always be able to be molded within the platform.
So this difficulty ends up being a problem when we think about serving customers in the best possible way and in a totally individual way.
In other words, the reality of each company will not always be able to be molded within the platform.
So this difficulty ends up being a problem when we think about serving customers in the best possible way and in a totally individual way.
What problems is the product solving and how is that benefiting you?
A lot of things every day. The biggest problem I solve using the zendesk suite is to provide my clients with a humane, fast and complete service, serving everyone in an agile and intelligent way.
In addition to being able to follow the work of all analysts quickly and also very personally.
In addition to being able to follow the work of all analysts quickly and also very personally.
Recommendations to others considering the product:
Make full use of the tool, not just to answer tickets, but by exploring explore reports, automatic and customizable metrics, etc.
Zendesk is great
What do you like best about the product?
I like that it puts everything I need in an easy-to-find location. I also really like that there are many third-party integrations I can add to Zendesk Suite to make it my own and customize it to fit our needs.
What do you dislike about the product?
This is not meant to target Zendesk necessarily but server issues can impact our ability to interact with our customers, and for an eCommerce company, those email and phone interactions with customers are everything. Looking at how we use Zendesk Support Suite I do not think there are any downsides to using it, however I am not sure it is practical for all business needs.
What problems is the product solving and how is that benefiting you?
We handle all of our daily customer interactions through Zendesk Support Suite, whether it be via email or phone call. Being able to interact with our customers all day really gives them a sense of caring and that they mean more to us than simply a transaction.
Recommendations to others considering the product:
If you are looking for an easier way to streamline your customer service support, whether on the telephone or via email, I would highly recommend looking at Zendesk Support Suite. Having everything we need to provide our customers with the best support possible in one central location is really a benefit to us as CS representatives. Take into account what is most important for you to focus on from a company standpoint, as far as helping your customers, and you can customize the Zendesk Support Suite to fit your needs and wishes.
Always a positive experience
What do you like best about the product?
I like the chat function because I can get a hold of an agent quickly, and they address my problem on the spot.
What do you dislike about the product?
Trying to find an answer through the knowledge base can be time-consuming and frustrating.
What problems is the product solving and how is that benefiting you?
I typically have problems with tickets not being received by our end users. The Zendesk team can always explain what happened to the ticket, which is beneficial in solving the problem.
Easy to use.
What do you like best about the product?
All the informative articles allow you to be self-taught in this system.
What do you dislike about the product?
There isn't anything I dislike about it at this time.
What problems is the product solving and how is that benefiting you?
This is providing us with phone, email, and chat support all in one place.
Great Customer Service
What do you like best about the product?
They were quick to answer my questions about an update.
What do you dislike about the product?
Sometimes it's hard to find the person who's in charge of our account.
What problems is the product solving and how is that benefiting you?
I learned how to export and import contacts to another account.
Recommendations to others considering the product:
More admin features to help reps who don't understand zendesk.
Quick response
What do you like best about the product?
I loved that I was able to provide a video of my issue and that I was contacted quickly to get it resolved.
What do you dislike about the product?
I can't really say there was anything I disliked.
What problems is the product solving and how is that benefiting you?
I love having so many different types of communication located in one place to contact our referrals.
Great tool
What do you like best about the product?
The tool is easy to use and highly configurable for different departments.
What do you dislike about the product?
I would like more distinction in terms of data that can be seen and forms that can be accessed between end-users who are customers and end-users who work at my company.
What problems is the product solving and how is that benefiting you?
Software product support, Internal IT requests
Great Customer Service! Anytime there are any issues they are resolved quickly.
What do you like best about the product?
It integrates all customer interactions into a platform that is easy to navigate. It is also easy to personalize so that it fits your business needs.
What do you dislike about the product?
Sometimes we have to restart to be able to take calls without them dropping.
What problems is the product solving and how is that benefiting you?
We have been able to quickly solve our customer's issues. Combining their email and phone numbers together makes for a seamless way to view all the interactions.
Recommendations to others considering the product:
Use macros and tags as they will help filter the customer interactions to the correct people.
ZenDesk support is great
What do you like best about the product?
The live chat and agents are amazing; I have contacted them a few times and always gotten a resolution.
What do you dislike about the product?
The views are confusing at times and I do not like that I cannot pin certain views in place; I have to go search for the view that was created and then use it.
What problems is the product solving and how is that benefiting you?
We needed an automated ticketing system; so far it has met expectations
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