Zendesk Suite
ZendeskExternal reviews
6,642 reviews
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Zendesk is providing one of the best services and support in current time.
What do you like best about the product?
Zendesk support's quick response and support vlogs are some of the best parts.
What do you dislike about the product?
Zendesk support suite is helpful in many ways but in some scenarios call support could be required to resolve the problem quickly, which is missing.
What problems is the product solving and how is that benefiting you?
Currently, we are using Zendesk to help our customers by receiving and handling their concerns related to our business.
It is easy to use and navigate to communicate to the customer or clients.
What do you like best about the product?
What I like the most is the Template that can be found below the screen or site where you can see the ready-to-use email when dealing with a question or concern of the customer, which is time-consuming when re-typing the whole email.
What do you dislike about the product?
They have taken down the progress sheet to find your daily production and how many emails are coming daily.
What problems is the product solving and how is that benefiting you?
There is no problem that I occur using Zendesk.
ZD Support Fast and Helpful
What do you like best about the product?
Support team knowledge and professionalism
What do you dislike about the product?
Sometimes there are too many results when searching for my specific problem online
What problems is the product solving and how is that benefiting you?
Tracking and solving customer issues on SaaS software
Customer Service 9/1/21
What do you like best about the product?
Helpful, fast, efficient when using live chat. found a solution for me before an important meeting, very grateful.
What do you dislike about the product?
the articles could use some work. or a rework. theyre all pretty old...
What problems is the product solving and how is that benefiting you?
i was looking in to why our answer bot was not suggesting certain articles. ZD support pointed out that the article should contain keywords in the text, not in the title. problem solved.
Very fast response time for all the questions that I wrote to the Zendesk support team!
What do you like best about the product?
Fast response and all the answers that I got from the Zendesk team were precise and good explained.
What do you dislike about the product?
Maybe I can say that there are many auto-reply emails sent from the platform to the end-users.
What problems is the product solving and how is that benefiting you?
Problem with the Chatbot/Web Widget design and a problem with the translation of the platform on a language that is not fully supported. (Macedonian)
Recommendations to others considering the product:
Not to think twice, the best option for support center to have and use for own purpose!
Very prompt responses!
What do you like best about the product?
I like how quickly an agent first responded to my request. The agents are also very kind and supportive.
What do you dislike about the product?
Nothing, I overall had a good experience.
What problems is the product solving and how is that benefiting you?
I was having trouble sending emails to customers through Zendesk, and the agent helped me to realize that the emails are being sent to the customers spam folders.
Recommendations to others considering the product:
I would give it a try, it works very well.
Super easy to use and powerful
What do you like best about the product?
The simple interface to manage tickets and interact with them.
What do you dislike about the product?
User management is split between support and admin center.
What problems is the product solving and how is that benefiting you?
It helps us to provide high-quality support to our customers. It helps us keeping our SLAs with visible hints.
Great
What do you like best about the product?
Chat and supporting when bein on suport with your teAm
What do you dislike about the product?
We dindt see any thing to dislike using it
What problems is the product solving and how is that benefiting you?
Support for our customers in a saas environment
I work at ITBuilders company, I work on Fortinet devices,I use ZenDesk to provide customer support
What do you like best about the product?
It can be used quickly without the need to learn or follow an explanation for someone else, and it has a speed and simple design that provides a simple way to communicate between the service provider and customers
What do you dislike about the product?
Nothing bad, everything was great and smooth
What problems is the product solving and how is that benefiting you?
Adding a gif in my signature, the Zendesk team is capable, friendly, and responsive
Recommendations to others considering the product:
One of the best and easiest programs
Zendesk Support Suite is a great platform to use and has fantastic customer service
What do you like best about the product?
I like that I can easily manage customer questions, and include team members when their input is needed. The "Internal Note" Feature is amazing, it saves so much time.
What do you dislike about the product?
Some customers are not willing to email a general support email address. They are used to email a person directly. Therefore, we must forward those emails to the support desk.
What problems is the product solving and how is that benefiting you?
We are solving the inefficient way we were contacting customers. The suite automatically translates customer tickets, tracks the amount of time spent on tickets, and creates analytics for specific categories you set.
Recommendations to others considering the product:
Zendesk Support Suite will answer all of your customer support issues!
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