Zendesk Suite
ZendeskExternal reviews
6,505 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Support Suite: You get what you pay for
What do you like best about the product?
Everything I've needed to find has been easily located support has been helpful whenever I've needed configuration help, and the product works very well. I like the fact that it works across platforms and is easy to manage the complex in a simple way.
What do you dislike about the product?
There are some features that I'd love to see added in the future. They could do a better job at identifying timelines for features to be added.
What problems is the product solving and how is that benefiting you?
All of our internal and external support requests flow through Zendesk. It's been great to have multiple brands so we can reach our clients and internal clients in the best way possible.
Zendesk help desk
What do you like best about the product?
Zendesk chat support was quick to respond to my issue and offered simple and quick resolution
What do you dislike about the product?
There are so many help articles that it is difficult to find the specific subject I'm looking for help with
What problems is the product solving and how is that benefiting you?
Managing the volume of customer inquiries coming from various sources. Zendesk keeps all customer information together in a profile, easy to see the history
ZD clutch with the NaN bug
What do you like best about the product?
I was very impressed with Blanca's empathy and how they kept me updated on the status of the NaN bug. Top tier support which I do appreciate.
What do you dislike about the product?
I have nothing to complain about in regards to the stellar service I received.
What problems is the product solving and how is that benefiting you?
It was a bug where it showed NaN for Play Mode. As my employer uses play mode, it was very important to see what my tickets assigned were currently on my inbox.
So far, so good
What do you like best about the product?
I'm new to Zendesk and found it easy to use and learn. It's a powerful tool with endless possibilities for you to work with.
What do you dislike about the product?
Sometimes, you're not able to configure settings the way you want to. Zendesk help takes a while to resolve tickets as well.
What problems is the product solving and how is that benefiting you?
Enables our people to serve our customers.
An amazing suite for customer relation
What do you like best about the product?
Zendesk Suite is a complete solution. Support has a friendly and efficient ticket system; Zendesk Chat works well together with Support. Their knowledge base (called Guide) is simple and powerful, and Gather (their forum system) plays nicely with Guide. Sunshine for AWS integration, Explore for reports, the suite is a complete solution for small and big companies. Their docs for implementation and development are huge, and they have an excellent training site.
What do you dislike about the product?
The learning curve is complex for beginners, so the company has to invest in education inside Zendesk Training. But the documentation is growing day by day, and their support for developers is fast and attentive.
What problems is the product solving and how is that benefiting you?
My company and I are using Zendesk for solving complex challenges for our big clients, and we are delighted with it! We are using WhatsApp and Chatbot implementation inside Zendesk for more efficient conversations, many business roles for a very smooth flow for support agents, and be more efficient for their customers.
Recommendations to others considering the product:
It is an incredible Suite for Customer Relationships.
Zendesk Support Is very user friendly and timely.
What do you like best about the product?
It is very easy to find a customer's past transactions with us which is so helpful.
What do you dislike about the product?
Merging multiple tickets at one time would be most helpful.
What problems is the product solving and how is that benefiting you?
Customer Service Support
IT is easy to find other instances with the same customer and/or the same issue.
IT is easy to find other instances with the same customer and/or the same issue.
Zendesk offers all of the tools you need to make the most out of your support offerings.
What do you like best about the product?
The plethora of support available through both peer boards and official articles made it really easy to get our environment deployed and transferred. The ability to integrate 3rd party apps to fill in any organization-specific needs allows us to maintain flexibility and ensure that new initiatives can be undertaken with peace of mind. One of the most significant benefits to our organization is definitely the assurance that our environment is secure and compliant with any regulations, allowing us to work freely and confidently.
What do you dislike about the product?
One of its biggest benefits leads to one of its biggest flaws. Though the apps are great, I feel like it allows Zendesk to skirt around the implementation of necessary feature updates by simply pushing the usage of a third-party app from their marketplace, usually resulting in unnecessary costs incurred by the organization. The lack of survey flexibility is also a frustrating, unnecessary hoop to jump through.
What problems is the product solving and how is that benefiting you?
We are a very short-staffed organization. Zendesk allows us the opportunity to organize and prioritize requests as they come in to make sure that our end-users get the best experience possible.
Recommendations to others considering the product:
If you need something really basic, Zendesk might not be what you're looking for. However, if you're looking for a feature-rich environment, Zendesk is definitely the solution for you!
Highly customizable help desk system
What do you like best about the product?
ZenDesk support suite has given our organization great visibility into the work our support team is doing.
What do you dislike about the product?
The support team at ZenDesk isn't very responsive and difficult to get on calls
What problems is the product solving and how is that benefiting you?
The Salesforce ZenDesk integration has been very challenging. We highly leverage the custom ticket fields and forms to track types of requests, product feedback and use the data to guide our product roadmap
Quick and accommodating!
What do you like best about the product?
The CHAT feature in my account made reaching out to support super easy.
What do you dislike about the product?
I don't like having to create a new account in the help desk. I can't manage MORE usernames and passwords. I need it all to be integrated. That is why I love your chat feature within the SELL app. Thanks.
What problems is the product solving and how is that benefiting you?
I needed to increase my email broadcast limit. The support team helped me in a snap. They created a ticket for me and gave me just the right limit increase. Thanks.
I am using and developing the Zendesk support solution in our Organization
What do you like best about the product?
Flexibility to develop almost any workflow
What do you dislike about the product?
Some basic capabilities such as
Changing the statuses to fit our workflow
Adding CC to a ticket using a trigger
Etc..
Changing the statuses to fit our workflow
Adding CC to a ticket using a trigger
Etc..
What problems is the product solving and how is that benefiting you?
If you mean that Chat, Guide and Explore are a part of the suite, then
1. External and internal Support tickets management
2. Managing a paid service for our customers
3, Reporting and dashboarding
4. Chat engagement
5. Content presentation
6. Ticket management for end users
1. External and internal Support tickets management
2. Managing a paid service for our customers
3, Reporting and dashboarding
4. Chat engagement
5. Content presentation
6. Ticket management for end users
showing 1,671 - 1,680