Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Great customer support with Zendesk
What do you like best about the product?
Each ad, every day, we are flooded with customer emails, calls, and chats about bolt transportation services. We use Zendesk Support suite to reply to the emails, to reply to live chats, and also make inbound and outbound calls. So far, we really like this software.
What do you dislike about the product?
Compared to our previous method of answering emails directly without macros, I find no dislike Zendesk Support suite.
What problems is the product solving and how is that benefiting you?
Answering customer emails, live- chats with customers ad also making inbound ad outbound calls. Our agents collaborate together to solve this backlog with Zendesk support suite.
Recommendations to others considering the product:
I recommend Zedesk for both a small company and a large company. Make customer service roles easy in your organization with this software. Form many caned responses to use and automatic signatures.
Super user and agent friendly.
What do you like best about the product?
Quick answers and help through the Zendesk Chat feature. I got immediate assistance!
What do you dislike about the product?
I'll inform you when I come across something.
What problems is the product solving and how is that benefiting you?
I needed some guidance and help with HIPPA compliance. It takes a few steps to set up but it's worth it.
Great Product!
What do you like best about the product?
Zendesk Support is great! Covers all my needs.
What do you dislike about the product?
Some concepts are very technical and may require assistance to set up
What problems is the product solving and how is that benefiting you?
ticketing system
Best ticketing tool I ever used
What do you like best about the product?
The flexibility. I love the fact that I can shape my customer service exactly how I want or need it, depending on what my support processes are.
What do you dislike about the product?
Explore is pretty complecated if you need advanced reporting.However it gives you a lot of date so that you can improve your operations rapidly.
What problems is the product solving and how is that benefiting you?
I have my multilingual team solving clients and internal requests - I see they are more productive and everybody knows what to do.
Recommendations to others considering the product:
If you can afford it go for enterprise.
Great Software for Customer Support
What do you like best about the product?
Great software for tickets , chats and have great support.
What do you dislike about the product?
can be confusing when you first start, however they have support to help.
What problems is the product solving and how is that benefiting you?
email ticketing, chats, and reporting system
Zendesk have everything and more
What do you like best about the product?
Zendesk is not only the best customer service platform. It allows the possibility to develop apps that work for the whole suite under the Zendesk Apps Tools framework. You can integrate Zendesk with the most popular social network and build automations to do the interaction before reaching your agents.
What do you dislike about the product?
We have been using Zendesk since the beginning of the company without any complaint until now. Whenever we need new features, we contact the representative assigned to us, even with the pricing.
What problems is the product solving and how is that benefiting you?
Thanks to Zendesk, we manage to integrate social networking support, so every customer that writes to us is answered within minutes. It also allows us to send CSAT surveys through the mail after every interaction so the customer can rate us.
Zendesk Support Suite: You get what you pay for
What do you like best about the product?
Everything I've needed to find has been easily located support has been helpful whenever I've needed configuration help, and the product works very well. I like the fact that it works across platforms and is easy to manage the complex in a simple way.
What do you dislike about the product?
There are some features that I'd love to see added in the future. They could do a better job at identifying timelines for features to be added.
What problems is the product solving and how is that benefiting you?
All of our internal and external support requests flow through Zendesk. It's been great to have multiple brands so we can reach our clients and internal clients in the best way possible.
Zendesk help desk
What do you like best about the product?
Zendesk chat support was quick to respond to my issue and offered simple and quick resolution
What do you dislike about the product?
There are so many help articles that it is difficult to find the specific subject I'm looking for help with
What problems is the product solving and how is that benefiting you?
Managing the volume of customer inquiries coming from various sources. Zendesk keeps all customer information together in a profile, easy to see the history
ZD clutch with the NaN bug
What do you like best about the product?
I was very impressed with Blanca's empathy and how they kept me updated on the status of the NaN bug. Top tier support which I do appreciate.
What do you dislike about the product?
I have nothing to complain about in regards to the stellar service I received.
What problems is the product solving and how is that benefiting you?
It was a bug where it showed NaN for Play Mode. As my employer uses play mode, it was very important to see what my tickets assigned were currently on my inbox.
So far, so good
What do you like best about the product?
I'm new to Zendesk and found it easy to use and learn. It's a powerful tool with endless possibilities for you to work with.
What do you dislike about the product?
Sometimes, you're not able to configure settings the way you want to. Zendesk help takes a while to resolve tickets as well.
What problems is the product solving and how is that benefiting you?
Enables our people to serve our customers.
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