Zendesk Suite
ZendeskExternal reviews
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unified, insightful and efficient: zendesk does it all
What do you like best about the product?
it simplified multichannel customer support, efficient support at scale with Zendesk suite.
What do you dislike about the product?
it's pricey for small teams, takes time to master
What problems is the product solving and how is that benefiting you?
Its integration with tools like Slack, Jeera, and Salesforce has enabled smoother collaboration between our support, sales, and support teams.
Best support software
What do you like best about the product?
1. all in one support platform
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
What do you dislike about the product?
It' very good software but price is little bit high
What problems is the product solving and how is that benefiting you?
It' resolve very problem like manage all tickets in a portal aslo resolve delay time response proper SLA
Best ticketing software in india
What do you like best about the product?
It has many features like it can integrated with any hrms sysytem
What do you dislike about the product?
Nothing as of now, everything seems to fine
What problems is the product solving and how is that benefiting you?
Ticketing
What Works Well and Where Support Could Improve
What do you like best about the product?
As a manager, I really value the insights I get from Analytics (formerly Zendesk Explore). It allows me to tie team performance directly to merit-based recognition and promotional decisions. I also appreciate how easy it is to build custom reports and visualize them in dashboards—making it simple to track trends and share results across the organization.
What do you dislike about the product?
My main frustration is how often account assumption is required when I need help recreating an issue—especially when trying to build reports based on Zendesk’s own Explore Recipes. In many cases, my request gets escalated because the first-line agent isn’t able to reproduce or resolve it. I believe it would really streamline support if agents could mimic more scenarios internally or had access to a more robust internal knowledge base for common reporting requests.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve challenges around fair ticket assignment, uneven workload distribution, and lack of visibility into team performance. By providing structured workflows and robust analytics, it enables us to make data-driven decisions, identify trends early, and ensure that support is both efficient and equitable across the team. This ultimately improves team accountability, helps prioritize better, and supports a more scalable support model.
Zendesk:tool for Tickeitng/Collabration
What do you like best about the product?
Zendesk Support: As Ticketing System
Zendesk Messaging & Live Chat (The Real-Time Channel)
Zendesk Guide (The Self-Service Engine)
For Upside i like mention
Unified Agent Workspace
Cost
Simplicity and Faster Time-to-Value
Zendesk Messaging & Live Chat (The Real-Time Channel)
Zendesk Guide (The Self-Service Engine)
For Upside i like mention
Unified Agent Workspace
Cost
Simplicity and Faster Time-to-Value
What do you dislike about the product?
only on UI part : UI Can Feel Clunky or Dated in Places
What problems is the product solving and how is that benefiting you?
With one package from one vendor, setup is faster, administration is centralized and billing is simplified. We don't have to worry about managing complex, and sometimes fragile, integrations between different tools.
Easy to use and train employees
What do you like best about the product?
Very friendly and easy to integrate with other softwares. The company provides really good support in case of issues. Has various features based on the usability. Really easy to implement and migrate from other ticketing platforms. Will become easier based on the frequency of use.
What do you dislike about the product?
Might be a lot to take in at the beginning but very easy to use based on the frequency of use.
What problems is the product solving and how is that benefiting you?
My company works for hospitality and Zendesk helps us to raise tickets easily and meet SLAs without fail.
Experiene working with Zendesk
What do you like best about the product?
Easy to navigate and easy to respond without any delay
What do you dislike about the product?
Layout could have been more better and it is a bit clumsy
What problems is the product solving and how is that benefiting you?
It enable a proper and easy way of communicating with customers
Zendesk is an excellent Customer Support Platform with Powerful Features
What do you like best about the product?
In addition to being simple and intuitive, I really like how Zendesk continues to improve automation and workflow management. The embedded email functionality makes it easy to complete the entire ticket support cycle quickly, and the interface keeps everything organized in one place.
What do you dislike about the product?
It has stayed the same, integration with other software at time has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Last usage was in my last company I worked for, where I primarily used zendesk for support tickets.
A reliable ticketing tool with expansive functionality
What do you like best about the product?
The updated monitoring dashboards are very helpful for reviewing our groups outstanding tasks and throughput. The custom queue tabs are a welcome improvement for categorizations.
What do you dislike about the product?
Zendesk is very feature rich, but more customizable notification systems would still be helpful. While integrations with apps like Slack are useful, it would be great if there could be more specific customization to alerts within those integrations.
What problems is the product solving and how is that benefiting you?
Our team use Zendesk to organize and triage all requests large and small from member companies that we support at our site.
Transforming Customer Service with smart Automation
What do you like best about the product?
One of the new things that i liked about Zendesk Recently they have introduce AI Powered automation and AI agents. i will give you deep details about the how this Ai powered automation and ai agents will help the customer basically with the help of ai agents we can resolve the queries of customer automatically across the channel like Chat, Email, Ivr and it will also reduce the manual efforts of the platform agents. Even with the help of AI we can handle 80% of customer interactions allowing support team to focus on more complex issue.
Another good feature Zendesk has launch Zendesk copilot that will help the agents to summarizing the customer ticket quickly and help the agents to resolve the ticket in short span of time.
Another good feature Zendesk has launch Zendesk copilot that will help the agents to summarizing the customer ticket quickly and help the agents to resolve the ticket in short span of time.
What do you dislike about the product?
Recently i have developed the chat bot for one of my customer using Zendesk there i found there is no back button or voice related thing which is available on the chat UI, let say if a customer has started a new conversion after some time may be he come to wrong step and later he realize he has to again start the conversion from 2nd step so there has to be a back button.
To be honest I love Zendesk it is one of the best CRM tool that i have ever used in my life. thanks
lack of live monitoring dashboard so that agent will get the live data of customer in real time
To be honest I love Zendesk it is one of the best CRM tool that i have ever used in my life. thanks
lack of live monitoring dashboard so that agent will get the live data of customer in real time
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communications across channels like email, chat, and web forms into a single, organized platform. This reduces response time, improves team collaboration, and ensures no customer query goes unanswered. The automation tools, such as triggers and macros, also minimize manual work, allowing our support team to focus more on resolving complex issues
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