Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Very helpful support
What do you like best about the product?
The support staff were able to identify the exact line in an API call that was preventing a trigger from firing off
What do you dislike about the product?
The wait time could be improved. When joining live chat for support I was put in a queue of 16 others
What problems is the product solving and how is that benefiting you?
I am trying to troubleshoot a list a of triggers that help automate our internal support
Recommendations to others considering the product:
Understand the context of your issue. Be prepared to explain what you are trying to accomplish, what steps you have taken, and what is preventing you from accomplishing that goal.
its the best support service ticketing system that i have used since 2014, to me is great
What do you like best about the product?
Very agile, sharable, easy, fast, friendly
What do you dislike about the product?
some of the limitations in Help center desgin customizations, and prices for templates are really high
What problems is the product solving and how is that benefiting you?
light agents access, helped us bring other departments into our support, easier and faster process
A standout system brining everything into one place
What do you like best about the product?
The system is really quickly to set up and get running, if you run into any problems the staff are incredibly helpful and happy to assist.
What do you dislike about the product?
Sometimes small things can require multiple steps.
What problems is the product solving and how is that benefiting you?
Zendesk is a great solution for dealing with our clients in a central location before we struggled with communication company-wide.
My review of Zendesk Support Suite
What do you like best about the product?
Being able to share a screenshot of my issue very quickly. It really enabled me to show the complication.
What do you dislike about the product?
The wait time would be the one thing I did not enjoy, but it was relatively short compared to other times.
What problems is the product solving and how is that benefiting you?
I can get issues solved quickly so I can move on with my day.
Phone/email/live chat customer support software
What do you like best about the product?
Zendesk Supports, email support, live chat support, and phone support. The ability to support all these three makes our company save on money. It's easy to use and also has the capability to sort tickets according to priority. The notification of Zendesk is good making sure you do not miss any email, chat, or call. It has the capability to search old solved tickets.
What do you dislike about the product?
Zendesk has stood out to be the best ticketing software in our company, I may not find much dislikes about it but they should improve on email notifications.
What problems is the product solving and how is that benefiting you?
We use Zendesk for Customer service support. We respond to emails, live chats and carry out both inbound and outbound calls. With Zendesk it makes it easy for our customer support agents to respond to our clients, We are able to monitor the performance of the agents.
Recommendations to others considering the product:
Zendesk is the best customer support ticketing system that I can highly recommend to all customer support companies
Zendesk is intuitive and optimal
What do you like best about the product?
I enjoy the level of customization available to its users. It gives you all the tools to use it as needed.
What do you dislike about the product?
I dislike that certain features that seem obvious (like tracking total online time in Explore) is not yet available.
What problems is the product solving and how is that benefiting you?
We are able to respond to customers in a timely manner and also track important datapoints and metrics as we do so, such as CSAT and first response time.
Recommendations to others considering the product:
Utilize Zendesk live support and their support articles! Both are very helpful.
Zendesk Support updated
What do you like best about the product?
Quick and friendly use, was able to understand without happening to look at youtube or contact support
Lot of customisation
Lot of automation available
Lot of customisation
Lot of automation available
What do you dislike about the product?
1) CSAT in the signature option should be there
2)DSAT Mandate reasons not available
3)Attachment in messaging window for customers
2)DSAT Mandate reasons not available
3)Attachment in messaging window for customers
What problems is the product solving and how is that benefiting you?
CSAT & QUality
Ticketing through email and chat
Internal and external communications
Ticketing through email and chat
Internal and external communications
Extremely user friendly and incredibly resourceful!
What do you like best about the product?
The user interface is extremly easy to naviagte. This is a very useful tool for our business. Tickets are easy to generate organize and repsond to. Zendesk saves us loads of time!
What do you dislike about the product?
Nothing comes to mind except making the ownership on an account easier to change between coworkers.
What problems is the product solving and how is that benefiting you?
Zendesk has been a great tool for resloving a wide range of logistcal issues mainly used by our HR department. Whether it's credential requests, Time off/vacation information, or Hiring requests, zendesk is a very useful tool.
It was very helpful to interact with customers
What do you like best about the product?
Ticket system, Live Chat Interaction was best
What do you dislike about the product?
Nothing much everything was great. It was very helpful tool
What problems is the product solving and how is that benefiting you?
Customer interaction
Recommendations to others considering the product:
Sure
Zendesk Support
What do you like best about the product?
Zendesk makes it easy to keep track of user requests and to keep users informed and updated of the status of their tickets/requests.
What do you dislike about the product?
Sometimes when users say 'thank you ' after a request is completed, the ticket will reopen. However, Zendesk seems to be resolving this issue. It does not happen as much as it before.
What problems is the product solving and how is that benefiting you?
Zendesk allows us as Technical support to stay in touch with the users. We can update and follow up with users on the status of a request and comment privately without others on the ticket without users seeing the statement or question.
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