Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Quick assistance with Mobile sign up
What do you like best about the product?
Mary was great, she was able to help me quickly and accurately to have the ability to access our Zendesk chat account remotely on my mobile device.
What do you dislike about the product?
There was a short wait time but that is to be expected in today's busy world.
What problems is the product solving and how is that benefiting you?
Having the ability to assist end users quickly and efficiently
Helping us power through at Powernoodle
What do you like best about the product?
the chat is easy to use and has been very effective in keeping connected to the public
What do you dislike about the product?
When the chats end, they come through to our inboxes with a 4 hour time difference. Twice I have put in a request/complaint and have been told this is the way it is basically
What problems is the product solving and how is that benefiting you?
if anyone is finding a defect or problem in usage or forgets their training. also, Sales inquiries come through this.
Recommendations to others considering the product:
good value
Quick Response!
What do you like best about the product?
I like that the interface is very clean, and that multiple people from my company can use this platform for emails all at the same time.
What do you dislike about the product?
The time "updated" column for tickets does not always seem accurate?
What problems is the product solving and how is that benefiting you?
The problems I am solving are general customer concerns about their orders.
Clean and easy to manipulate!
What do you like best about the product?
The simplicity of the system. I am not a coder by any means but I was able to onboard the system in 60 days for a BRAND NEW team.
What do you dislike about the product?
Since it is very simple, there are some modifications I cannot connect to our daily struggles with consumer affairs. Ticketing system is great but the fulfillment piece is quite bare.
What problems is the product solving and how is that benefiting you?
efficiency and transparent data
Recommendations to others considering the product:
Be prepared to have a vision of what you want in a system. Map out your data stream and processes as this system is not built for you. If you pay extra, you have obtain support in the build and the dev's are awesome to work but it can be costly.
Zendesk Review
What do you like best about the product?
I love how you can tie it all together, KB,- tickets and chats.
What do you dislike about the product?
I need to have an external API call for real-time monitoring so I can display on reader boards.
What problems is the product solving and how is that benefiting you?
Live chat
Amazing as always...
What do you like best about the product?
The availability and the effort to make sure the issue was solved.
What do you dislike about the product?
Nothing to report, although would be great to have the option to talk (voice) instead of writing.
What problems is the product solving and how is that benefiting you?
Zendesk is essential for our operations in terms of Customer Support, we can have a better CRM and also an organized team.
Zendesk is also vital to make any decision when it comes to SWORD strategies for the future and get to know better our customers.
Zendesk is also vital to make any decision when it comes to SWORD strategies for the future and get to know better our customers.
fast and simple service
What do you like best about the product?
the chat portal and their supporting service
What do you dislike about the product?
some features are not working in my area zone (Kuwait), Like Zendesk Talk
What problems is the product solving and how is that benefiting you?
only the issue of unavailablty of zendesk service availablty in my area zone of Kuwait, I already contacted the support team of zendesk and I hope that they can help in this case.
Makes the Customer Success role a Breeze!
What do you like best about the product?
I like how easy it is to customize for what our organization needs. The API integrations are seamless and allowed for us to use widgets and tools within the zendesk interface, making it the only application our reps needed to handle all customer interactions.
What do you dislike about the product?
I haven't found any yet, there are a lot of options, but if you spend a little time in the training guides, you will see how dummy proof they've made the software.
What problems is the product solving and how is that benefiting you?
This tool has taken what we used to do with 3 separate services and combined it all into one. We actually ended up saving money overall by moving to ZenDesk Suite!
Recommendations to others considering the product:
This is a best in class tool. While it may seem pricey at first, look at all the tools you are using and see how zendesk can replace most of them, leading to an overall cost savings.
Superb Support System
What do you like best about the product?
The functionality. Everything our company needs to provide excellent customer support to our customers is available at our fingertips. The statistics are helpful, and the layout is excellent to view the customer info and their inquiry. We have different mandatory ticket fields so that we can track issues in a useful way.
What do you dislike about the product?
As a smaller business, sometimes the features we would like to try are not part of our subscription plan, but I also understand you can't have it all for the lowest price.
What problems is the product solving and how is that benefiting you?
We are solving everyday issues that arise for our customers, as well as being able to track exactly how often these problems occur and where they are occurring.
excellent
What do you like best about the product?
ease of integration, easy to learn and basic
What do you dislike about the product?
There is no feature that I don't like except automation solutions
What problems is the product solving and how is that benefiting you?
simultaneous support of the only representative in chat and support channels
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