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Zendesk Suite

Zendesk | 1

Reviews from AWS Marketplace

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External reviews

5,759 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Medical Devices

Not as intuitive as other options, but more reporting flexibility

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
I like how easy it is to set statuses for tickets and the customization included.
What do you dislike about the product?
Their customer service has not been as good as I thought it was going to be. We were not as supported as I thought we would be during implementation.
What problems is the product solving and how is that benefiting you?
Customizable analytics tool. There's multiple ways to dice up data from our support tickets we receive, which is a huge benefit.

    Mitch F.

Great Product that I Definitely Recommend!

  • November 08, 2023
  • Review provided by G2

What do you like best about the product?
How easily customizable it can be tailored for different uses.
What do you dislike about the product?
The reporting dashboard can be a bit tricky to navigate.
What problems is the product solving and how is that benefiting you?
Makes it very easy to monitor all in-bound customer complaints and funnel them to the proper support groups.

    Brittany T.

Support Ease

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
I love that I am easily able to see what my support team is spending time on, to better allocate resources and our time wisely.
What do you dislike about the product?
Some things are not as intuitive and takes a lot of research and the support takes a while to get back.
What problems is the product solving and how is that benefiting you?
Its allowing us to have all of our support localized to one system, for email, chat and phone calls.

    Automotive

EASY TO USE AND FAST FRIENDLY SUPPORT

  • November 08, 2023
  • Review provided by G2

What do you like best about the product?
What I like most about Zendesk Support Suite is it is fast, easy and extremely helpful. We use it as often as possible.
What do you dislike about the product?
Honestly we have not found anything we dislike about it as of this moment.
What problems is the product solving and how is that benefiting you?
Getting numbers ported, making sure our answering service was set up correctly and many other items.

    Jesse C.

IT has worked great for me!

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
How fast it works and how well it keeps me organized with what i work on
What do you dislike about the product?
Color or solved button i wish they were a green red and yellow
What problems is the product solving and how is that benefiting you?
Notification sounds

    Construction

Changed my day-to-day operations

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
Zendesk Support Suite is a great tool to compile all of my inquiries into one easy-to-use platform that enables me to efficiently complete my tasks on a daily basis.
What do you dislike about the product?
It would be helpful to search by ticket number
What problems is the product solving and how is that benefiting you?
It provides a central location for inquires and simplifies my tasks by eliminating multiple sources of data.

    Reynaldo R.

Best Place to Offer a Five-Start Service.

  • November 07, 2023
  • Review provided by G2

What do you like best about the product?
I like how it helps us keep things organized when handling our customer's interactions.
What do you dislike about the product?
I think it could be the lack of certain customization when trying to edit some specific tab. But only that...
What problems is the product solving and how is that benefiting you?
Zendesk is the link to my customers, ensuring I have an organized suite to reach out to them in a professional and timely manner.

    Sharif E.

Suport call center

  • November 06, 2023
  • Review provided by G2

What do you like best about the product?
One solution for a call center such as phone, email and social media
What do you dislike about the product?
Salesforce integration was not tocuhed on much
What problems is the product solving and how is that benefiting you?
Combine platforms

    Education Management

Best Software for Ticketing

  • November 03, 2023
  • Review verified by G2

What do you like best about the product?
Ease of use
Tickets creation and customization
Report creation for presenta s well as historical data
What do you dislike about the product?
Slow while downloading reports.
FAils in processing large data, unable to download the data when size is more than 25K
What problems is the product solving and how is that benefiting you?
In managing the Tickets & complaints raised by customers.
Tracking performance of each Customer support executive

    Vinodkumar V.

A platform where all the customer requests fall in one common inbox

  • November 01, 2023
  • Review verified by G2

What do you like best about the product?
It makes our life easy where we have all the requests fall into one place.
What do you dislike about the product?
Nothing negative to say about. It is really easy to use.
What problems is the product solving and how is that benefiting you?
Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.

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