Zendesk Suite
ZendeskExternal reviews
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Perfect solution for customer service
What do you like best about the product?
Zendesk Support Suite has been a game-changer for our customer service operations. The platform is incredibly intuitive, making it easy for both agents and customers to use. We were able to streamline all our support channels—email, chat, social media, and voice—into one unified workspace, which has significantly improved our response times and team collaboration.
The automation features are especially powerful. With custom triggers, macros, and workflows, we’ve been able to reduce repetitive tasks and ensure tickets are routed to the right team members quickly. The integration with other tools we use, like Slack and Salesforce, was smooth and added even more efficiency to our processes.
One of the standout features is the reporting and analytics dashboard. It offers clear insights into our support performance, customer satisfaction scores, and agent productivity, helping us make data-driven decisions.
The automation features are especially powerful. With custom triggers, macros, and workflows, we’ve been able to reduce repetitive tasks and ensure tickets are routed to the right team members quickly. The integration with other tools we use, like Slack and Salesforce, was smooth and added even more efficiency to our processes.
One of the standout features is the reporting and analytics dashboard. It offers clear insights into our support performance, customer satisfaction scores, and agent productivity, helping us make data-driven decisions.
What do you dislike about the product?
I think interface can be more engaged and we can easliy acces it
What problems is the product solving and how is that benefiting you?
It's mainly for customer support service and it is benifiiting bussiness owner to focus on bussines rather than focus on support system.
Awesome experience with Zendesk
What do you like best about the product?
It helps me centralizing multichannel support in one place, with great automation, easy team collaboration and helpful reporting tools.
What do you dislike about the product?
It is a little bit costly when you scale your plan, and some features require some learning or technical help to use customization.
What problems is the product solving and how is that benefiting you?
It streamlines multichannel support and hence reduces response time. It helps improve team co-ordination that is helpful in creating better customer experiences. Also it helps in tracking support experiences.
Streamlined Support Operations with Great Integration Features
What do you like best about the product?
Zendesk Support Suite excels at centralizing customer communication across email, chat, social media, and voice into a single, unified platform. The ticketing system is intuitive and customizable, making it easy for support teams to prioritize, assign, and resolve queries efficiently.
What do you dislike about the product?
The pricing model can get expensive for smaller teams, especially when scaling up or integrating add-ons. Some features, such as advanced analytics or reporting dashboards, require a higher-tier subscription. Additionally, the initial setup and customization might require some technical assistance for non-technical users.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps streamline customer support interactions by offering a centralized platform that integrates live chat, chatbots, and support tickets. It significantly reduces response time and improves resolution efficiency. The AI-powered chatbot feature handles a wide range of Tier-1 queries, freeing up agents for more complex issues, thus increasing team productivity.
Zendesk - Helpdesk
What do you like best about the product?
The ticket management system is super useful. I can easily track, assign, and follow-up on issues without wasting time on emails. This really helps our team stay organized.
What do you dislike about the product?
Sometimes it takes a bit too long to load when switching between tickets, which kind of breaks the flow while I’m working on multiple task at once.
What problems is the product solving and how is that benefiting you?
Nothing that I know of!
Knowledge Base
What do you like best about the product?
It was a good software it helped our team to get the solutions for the issues.
What do you dislike about the product?
Nothing much however navigation UI can be better
What problems is the product solving and how is that benefiting you?
It was well structured knowledge base for our team with good resources
Zendesh UI experience
What do you like best about the product?
Its cleaner UI, makes it easy to work with especially that dark mode and option to view the message box in light mode while working within dark mode
What do you dislike about the product?
The transition to show the error when there is a loss in connectivity can be better
What problems is the product solving and how is that benefiting you?
Easier view to identify open, closed, pending stages of tickets
Powerful Customer Support Platform with Room to Grow
What do you like best about the product?
Unity support system from different channel into single
What do you dislike about the product?
Pricing is something can work upon and complex setup.
What problems is the product solving and how is that benefiting you?
unify support requests from different channels into a single, easy-to-use interface. This reduces context switching and ensures that no customer message falls through the cracks.
It was good and easy to handel
What do you like best about the product?
Zendesk Support Suite User friendly and very easy to use and having very good customer support
What do you dislike about the product?
Zendesk Support Suite is more costly and not available for free for POCs
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is very benifiting in my project
One of the best tool for BPO's
What do you like best about the product?
Zendesk Support Suite is a comprehensive customer support platform that streamlines communication across multiple channels, including email, chat, and social media. It's user friendly interface and robust automation tools help teams respond efficiently and provide consistent support.
What do you dislike about the product?
Zendesk is bit expensive, especially for larger teams or those with a high volume of tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite effectively addresses common customer support challenges such as managing multiple communication channels, tracking and resolving tickets efficiently, and maintaining a seamless customer experience. By consolidating email, chat, phone, and social media support into one platform, it streamlines workflows and improves response times. This has benefited us by increasing agent productivity, reducing response times, and enhancing overall customer satisfaction. The integrated analytics and automation features also help us identify issues proactively and optimize our support processes. Overall, Zendesk Support Suite has simplified our support operations and strengthened our customer relationships.
Great about Zendesk Support Suite
What do you like best about the product?
What I Like in Zendesk Support
Multiple Ways to Reach Support: I can contact support through email, chat, or even social media, and it all feels connected.
Quick Responses: My issues usually get picked up fast, and I get updates as things move along.
Helpful Self-Service: Their help center often has answers to my questions, so I don’t always need to wait for a reply.
Consistent Experience: Whether I reach out from my phone or laptop, the support feels smooth and professional.
Clear Communication: I get notifications and status updates that make it easy to track what’s happening with my request.
Multiple Ways to Reach Support: I can contact support through email, chat, or even social media, and it all feels connected.
Quick Responses: My issues usually get picked up fast, and I get updates as things move along.
Helpful Self-Service: Their help center often has answers to my questions, so I don’t always need to wait for a reply.
Consistent Experience: Whether I reach out from my phone or laptop, the support feels smooth and professional.
Clear Communication: I get notifications and status updates that make it easy to track what’s happening with my request.
What do you dislike about the product?
What’s Not So Great
Sometimes Feels Robotic: Automated replies can feel impersonal, especially when I need a human touch.
Delays During Busy Times: Occasionally, responses take longer, especially during peak hours.
Limited Mobile Experience: Chat or support on mobile isn’t always as smooth as on desktop.
Too Many Emails: I sometimes get multiple notifications for the same issue, which clutters my inbox.
Sometimes Feels Robotic: Automated replies can feel impersonal, especially when I need a human touch.
Delays During Busy Times: Occasionally, responses take longer, especially during peak hours.
Limited Mobile Experience: Chat or support on mobile isn’t always as smooth as on desktop.
Too Many Emails: I sometimes get multiple notifications for the same issue, which clutters my inbox.
What problems is the product solving and how is that benefiting you?
Multiple notifications
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