Zendesk Suite
ZendeskExternal reviews
6,499 reviews
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Simplifies Customer Support Like Magic!
What do you like best about the product?
The best part about Zendesk Support Suite is how effortlessly it brings all customer conversations, whether from email, chat, social media, or calls, into one unified dashboard. This makes it super easy to track, respond, and resolve issues without juggling multiple tools.
What do you dislike about the product?
It has a bit of a learning curve, and some settings are hard to find. Also, the cost can add up quickly for small teams needing advanced features.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer support across multiple channels in one place, no more switching between tools. It organizes tickets, automates responses, and tracks performance, which saves time and improves our response speed and customer satisfaction.
Best Support ticketing tool ever
What do you like best about the product?
The interface is one of the best and cleanest I have ever seen, I have used salesforce and many other ticketing tool but Zendesk is way ahead in terms of its interface.
And you can link any ticket, customize your views and see various details in the tickets.
And you can link any ticket, customize your views and see various details in the tickets.
What do you dislike about the product?
There isn't much that I can say here, not sure if I hate anything as I said I love this tool for sure.
What problems is the product solving and how is that benefiting you?
I think Zendesk has clean UI which helps to learn its tool in few hours, and also it has a feature where you can actually view the person or user editing the ticket, viewing the ticket or number of views from the support team which I find most attractive feature ever, so that there is no confusion about whos working on the ticket.
A great set of tools for all support needs
What do you like best about the product?
It was surprisingly easy to use and intuitive and the customer support is robust, thoroughly impressed.
What do you dislike about the product?
I haven't used it long enough to note downsides but perhaps more explanation can be added for non-technical users.
What problems is the product solving and how is that benefiting you?
The chatbot helped in lead capture and moving the lead along the marketing and sales funnel.
Easy to use and navigate, handling tickets have never been easier.
What do you like best about the product?
Unresolved tickets have their separate section, I just login and start working on the unresolved ones.
What do you dislike about the product?
Words formatting is not top notch. It need improvements
What problems is the product solving and how is that benefiting you?
Resolving issues related to customer transactions. It helps in getting pre requisite info regarding transactions as customers are asked to provide those details before raising a ticket
Honest Review
What do you like best about the product?
I’ve used Zendesk Support Suite for handling customer support, and overall it’s a very good tool. It helps you manage tickets from email, Monitoring tools and etc, all in one place. No need to switch between apps.
The interface is clean and easy to use, even for new support agents. It has good automation features to save time, and the reporting is also helpful to track team performance.
The interface is clean and easy to use, even for new support agents. It has good automation features to save time, and the reporting is also helpful to track team performance.
What do you dislike about the product?
Only thing is, it can become a bit expensive if you need advanced features or have a big team.
What problems is the product solving and how is that benefiting you?
it makes the ticket handling and support workflow easy, and recorded
One of the best support tools out there!
What do you like best about the product?
I have used many ticketing tools over the years, but nothing beats the customisation, versatility and ease of zendesk.
What do you dislike about the product?
Price is too high for small organisations to adopt.
What problems is the product solving and how is that benefiting you?
Managing multiple tickets and chats . Routing them efficiently and generating great reports.
A Powerful and Intuitive Customer Support Platform Efficient, Scalable, and User-Friendly
What do you like best about the product?
Zendesk has significantly transformed the way our team handles customer support. Its intuitive interface, robust ticketing system, and automation capabilities have streamlined our workflows and improved overall efficiency.
What do you dislike about the product?
While Zendesk is a popular customer support tool, our experience has been less than satisfactory. The platform, though feature-rich, often feels overly complicated and not as customizable as we would like. Simple tasks sometimes require multiple steps, slowing down productivity rather than improving it.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication Channels
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
It's one of the best support softwares out there
What do you like best about the product?
I love how easy Zendesk makes it to chat with the users. Also, the emails and chats are quite sorted. It helps to keep track of your conversations. Multiple tags can be created to sort the data.
What do you dislike about the product?
It should have more options of the data we can see.
What problems is the product solving and how is that benefiting you?
It manages our entire system to reach out to customers and for the customers to reach out to us.
Amazing, I loved working with Zendesk, specifically ticket sorting is hassle free
What do you like best about the product?
Finding all my open tickets in one bucket
What do you dislike about the product?
I continue to use Zendesk, nothing as such to dislike
What problems is the product solving and how is that benefiting you?
Ticket resolution
Easy and simple to use
What do you like best about the product?
The navigation is utmost easy and information deliver is smooth
What do you dislike about the product?
There is nothing I dislike about and the ui is great
What problems is the product solving and how is that benefiting you?
It eases the clients to use our product efficiently and effectively and zendesk gives solutions
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