Zendesk Suite
ZendeskExternal reviews
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AI technology made easy with great support & care
What do you like best about the product?
From start to finish, the team at Ultimate.ai has been amazing. The detailed and thorough onboarding process is second to none. We feel fully confident on how to create Intents and how to optimise our bot to its full potential. Couldn't recommend them enough!
What do you dislike about the product?
The lack of ability for customers to upload pictures.
What problems is the product solving and how is that benefiting you?
We are developing our bot for our customers to get a quicker response and therefore improve their experience. We've been using it for less than a month, so it's too early to tell the benefits yet, but we are planning to see a reduction in calls and emails soon.
A solid tool for managing support
What do you like best about the product?
The data analytics, and easy tracking of what questions need to be answered.
What do you dislike about the product?
There are so many different views it can take a while to get acclimated to the system. But it becomes second nature after a while.
What problems is the product solving and how is that benefiting you?
Ensuring that employee questions are answered in a timely manner, that they dont get lost in email. And saving lots of time by using macros which also help provide consistency to our service.
One of the best ticketing software in the market
What do you like best about the product?
It has a macros feature that allows one to have templates for frequently asked questions. Macros help save a lot of time when replying to customers. Zendesk also has tags that enable admins to categorize tickets once they come in, making it easier to track customer queries.
What do you dislike about the product?
It isn't easy to track through closed tickets. One has to scroll through all resolved tickets as you search for a specific ticket. The filter option is not as effective hence making someone go through long processes to fetch a particular ticket.
What problems is the product solving and how is that benefiting you?
Zendesk has dramatically improved our customer support. Customers have reported better and shorter response times. Customer agents have been able to address all customer concerns appropriately and on time.
Recommendations to others considering the product:
If you have many views on the Zendesk platforms, keep an eye for the "more" options at the very bottom to see additional views.
Intuitive UX and great customer service
What do you like best about the product?
We received great and consistent support throughout the bot's building process. Building the bot was seemingly easy thanks to the great back-end ux.
What do you dislike about the product?
Would love to see better accuracy in analytics, e.g. bot handle rate.
What problems is the product solving and how is that benefiting you?
Chatbots help our customers to quickly get answers to frequently occuring simple problems, while our customer support can focus on solving more complex issues.
User friendly chatbot solution with great support
What do you like best about the product?
Product is easy to use and maintain. Support from ultimate.ai is knowledgeable and very friendly.
What do you dislike about the product?
I have nothing negative to say. Experience with ultimate.ai has been great.
What problems is the product solving and how is that benefiting you?
We use the product to advise internal customers on easy everyday support questions.
Great team with nice product, always listening to customer needs
What do you like best about the product?
Support and development on the product. The team is always willing to think with us and solve our problems. They spent a lot of time on the development of new features and listen to customer needs. They do not push customers to "buy more". The project team is always available and willing to help.
What do you dislike about the product?
From an account management perspective, there should be more time spent. Some essential resources are shared through accounts = business is growing quicker than the team. But I know that they are working on growing capacity.
What problems is the product solving and how is that benefiting you?
Customer service comunication throught chat in 6 languages. Shortly other locations will be up as well as e-mail or proactive bot. Team made for us some other unique automation by using bot logic.
Fast, reliable & tailor-made when needed
What do you like best about the product?
The products are reliable in uptime and load handling, and Ultimate is adapting quickly to new technological developments that will help keep your customer support up-to-date. The colleagues from Ultimate are always available for questions and tips and are even ready to build tailor-made solutions for use cases specific to your business.
What do you dislike about the product?
Updates in the pricing scheme happened a bit surprisingly once.
What problems is the product solving and how is that benefiting you?
We are using the Ultimate bot as the go-to-instance for all questions our customers have via Chat and e-Mail. The bot easily answers 2/3 of the chats and 1/3 of e-mails correctly without any employee interaction. This takes a lot of repetetive work off the shoulders of our human colleagues.
Recommendations to others considering the product:
Do not forget to extensively discuss the depth of the integration possibilities for the helpdesk software you use at your organization.
Great to work with!
What do you like best about the product?
The team were easy to contact, and were always there to provide help, advice and support
What do you dislike about the product?
There were quite a few things that we needed to do on Freshdesk which would have been better/easier if Ultimate AI could provide the service - unsure if this is even possible though
What problems is the product solving and how is that benefiting you?
We are using the Bot to reduce customer contact via Email and Telephone
Recommendations to others considering the product:
Highly recommend
Ultimate.ai - Great Product
What do you like best about the product?
Very easy to set-up with excellent training provided by Ultimate.ai. Their team really took ownership and made the training sessions easy to follow so we were very quickly live,
What do you dislike about the product?
Nothing to dislike. great product and easybto set-up
What problems is the product solving and how is that benefiting you?
We wanted to automate chat conversations with our customers where possible. Ultimate.ai does this very well
Recommendations to others considering the product:
Great product and superb support and set-up training
great product. automation is the future with ultimate.ai
What do you like best about the product?
The ease of automation and the best part isnease of getting started without any hassle.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
What do you dislike about the product?
Nothing that I point my fingers at. It's actually as good as you would expect it to be. A comparison chart of Ultimate vs competitors will be a good to have. It saves time for users.
What problems is the product solving and how is that benefiting you?
Most importantly I was looking for a tool that well integrates to CRM and this does a good job.
Recommendations to others considering the product:
If you are looking for automation and save time, go for it.
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