Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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It’s nice to work with the Ultimate team. They are friendly knowledgeable and guide well.
What do you like best about the product?
they know their job well and help us learn new things.
What do you dislike about the product?
nothing comes to mind that I wouldn’t like
What problems is the product solving and how is that benefiting you?
we are developing the chatbot to better serve our customers. The people of Ultimate help us solve the problems that have come to the chatbot. I am able to utilize my customer service expertise through a chatbot for our customers.
Recommendations to others considering the product:
The people of Ultimate help us solve the problems that have come to the chatbot. they are also very friendly.
It is very nice and easy to work with ultimate.ai , co-workers are friendly and professional.
What do you like best about the product?
Dashboard is easy to use.Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
What do you dislike about the product?
I would like to have a user manual or instructions in Dashboard.
What problems is the product solving and how is that benefiting you?
Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
Recommendations to others considering the product:
xx
State of the art tech for CS in Crm
What do you like best about the product?
Crm integration Iand its services provided by ultimate.ai. crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
What do you dislike about the product?
I have not using to mark any type of cons from it. Even I am not using from long time, I mean I am a new user to ultimate.ai so cannot state that there is any problem while implementation or for integration perspective.
What problems is the product solving and how is that benefiting you?
As mentioned above crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
Excellent customer care experience
What do you like best about the product?
The instant reply was one of the pluses about their customer service, and the solution they provided me was correct and precise, so there was no discrepancy. User interface and the experience was convenient, and the person who is contacting us are well knowledgable about all kinds of error which a customer might be facing while using zendesk
The whole package has a multiple usage and very easy for our agents to grasp the feature and the triggers are much useful for a difficult scenarios to be solved using these which i have not experienced in anyother software in the market till date
The whole package has a multiple usage and very easy for our agents to grasp the feature and the triggers are much useful for a difficult scenarios to be solved using these which i have not experienced in anyother software in the market till date
What do you dislike about the product?
There is nothing in specific to be disliking about. More friendliness will be nice towards the customer rather than talking like a bot responsive person hence this will create a positive outlook towards the humane like conversations towards the users.
Agents should be able to solve the questions asap sometimes there might be lack of time taken to solve an issue which will be simple but consumed lot of precious time of the customer
Agents should be able to solve the questions asap sometimes there might be lack of time taken to solve an issue which will be simple but consumed lot of precious time of the customer
What problems is the product solving and how is that benefiting you?
Operational issues, no need to rely on a third party or need to call anyone else. This is a one of the most helpful chat system so that the users no need to wander or call the agency for helping out on a small or a minor issues which is excellent setup of the company vision towards making a robust software rather than a difficult and time consuming feedback mechanism
Recommendations to others considering the product:
Try this, and you will never be disappointed with the robustness of this masterpiece software
Open for Vintage Review
What do you like best about the product?
Integration between chat and general ticket mailbox
What do you dislike about the product?
Interface not as user friendly as other similar products I've used
What problems is the product solving and how is that benefiting you?
We have outsourced customer service. They use Zendesk and we have full visibility over tickets and customer issues
Innovative and intuitive chat-bot solution with a kick-ass customer success Team!
What do you like best about the product?
The whole journey has been a very smooth experience. The team at Ultimate.ai really want us to be succesfull. Their onboarding process is beyond what I had imagined it to be, from kick-off until roll-out. And even after the bot went live, their customer success team is there for us all the time, whenever there is an issue it gets solved right away. Awesome company!
What do you dislike about the product?
Currently, the only limitation we are experiencing is not on the side of Ultimate.ai but our CRM solution, which misses solving granular issues. But those will hopefully be handled in time.
What problems is the product solving and how is that benefiting you?
Ultimate.ai enables us to grant 24/7 support. Our support team is now able to concentrate on more complex topics. The biggest benefit is scalability. The bot instantly took 39% of all requests from the shoulders of our agents. That's the benefit of first-class onboarding.
Easy to use and great customer service
What do you like best about the product?
Feature rich, fast and intuitive. Low to no code needed
What do you dislike about the product?
Sometimes it's difficult to reach the correct team as with almost any other support company
What problems is the product solving and how is that benefiting you?
When utilizied properly you can create a great customer experience with low-no code
New to Zendesk Help Desk
What do you like best about the product?
We are new to Zendesk and are just starting to use it to create Help Desk content. So far the service Zendesk has provided us has been very useful and we are off to a good start. They were patient throughout process so far.
What do you dislike about the product?
We are new to Zendesk but so far we haven't found anything we dislike.
What problems is the product solving and how is that benefiting you?
We needed help desk content and an easy way to create it. Zendesk was our best solution. We hope our users will benefit greatly from this content and we hope it will be easy to find help.
Cannot imagine our IT department without Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite is user-friendly on both ends: agent and customer. And their support agents are quick and resourceful via chat.
What do you dislike about the product?
Not much to dislike, really, nothing but great things so far
What problems is the product solving and how is that benefiting you?
Our customers and our IT department are now on the same page. We both know the status of their tickets and can connect via email, portal, chat, or phone.
Great product & support
What do you like best about the product?
The assistance we have received from the beginning, and the ongoing support.
What do you dislike about the product?
I really don't have any dislikes, they have always provided the support that we have expected, and helped with all requests and suggested updates that we throw at them.
What problems is the product solving and how is that benefiting you?
We are deflecting customer service traffic away from our agents and moving into a more automated, self-service product.
Recommendations to others considering the product:
Great company to work with. As well as a good product, the support along the way has been highly useful.
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