Zendesk Suite
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User friendly chatbot solution with great support
What do you like best about the product?
Product is easy to use and maintain. Support from ultimate.ai is knowledgeable and very friendly.
What do you dislike about the product?
I have nothing negative to say. Experience with ultimate.ai has been great.
What problems is the product solving and how is that benefiting you?
We use the product to advise internal customers on easy everyday support questions.
Great team with nice product, always listening to customer needs
What do you like best about the product?
Support and development on the product. The team is always willing to think with us and solve our problems. They spent a lot of time on the development of new features and listen to customer needs. They do not push customers to "buy more". The project team is always available and willing to help.
What do you dislike about the product?
From an account management perspective, there should be more time spent. Some essential resources are shared through accounts = business is growing quicker than the team. But I know that they are working on growing capacity.
What problems is the product solving and how is that benefiting you?
Customer service comunication throught chat in 6 languages. Shortly other locations will be up as well as e-mail or proactive bot. Team made for us some other unique automation by using bot logic.
Fast, reliable & tailor-made when needed
What do you like best about the product?
The products are reliable in uptime and load handling, and Ultimate is adapting quickly to new technological developments that will help keep your customer support up-to-date. The colleagues from Ultimate are always available for questions and tips and are even ready to build tailor-made solutions for use cases specific to your business.
What do you dislike about the product?
Updates in the pricing scheme happened a bit surprisingly once.
What problems is the product solving and how is that benefiting you?
We are using the Ultimate bot as the go-to-instance for all questions our customers have via Chat and e-Mail. The bot easily answers 2/3 of the chats and 1/3 of e-mails correctly without any employee interaction. This takes a lot of repetetive work off the shoulders of our human colleagues.
Recommendations to others considering the product:
Do not forget to extensively discuss the depth of the integration possibilities for the helpdesk software you use at your organization.
Great to work with!
What do you like best about the product?
The team were easy to contact, and were always there to provide help, advice and support
What do you dislike about the product?
There were quite a few things that we needed to do on Freshdesk which would have been better/easier if Ultimate AI could provide the service - unsure if this is even possible though
What problems is the product solving and how is that benefiting you?
We are using the Bot to reduce customer contact via Email and Telephone
Recommendations to others considering the product:
Highly recommend
Ultimate.ai - Great Product
What do you like best about the product?
Very easy to set-up with excellent training provided by Ultimate.ai. Their team really took ownership and made the training sessions easy to follow so we were very quickly live,
What do you dislike about the product?
Nothing to dislike. great product and easybto set-up
What problems is the product solving and how is that benefiting you?
We wanted to automate chat conversations with our customers where possible. Ultimate.ai does this very well
Recommendations to others considering the product:
Great product and superb support and set-up training
great product. automation is the future with ultimate.ai
What do you like best about the product?
The ease of automation and the best part isnease of getting started without any hassle.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
What do you dislike about the product?
Nothing that I point my fingers at. It's actually as good as you would expect it to be. A comparison chart of Ultimate vs competitors will be a good to have. It saves time for users.
What problems is the product solving and how is that benefiting you?
Most importantly I was looking for a tool that well integrates to CRM and this does a good job.
Recommendations to others considering the product:
If you are looking for automation and save time, go for it.
It’s nice to work with the Ultimate team. They are friendly knowledgeable and guide well.
What do you like best about the product?
they know their job well and help us learn new things.
What do you dislike about the product?
nothing comes to mind that I wouldn’t like
What problems is the product solving and how is that benefiting you?
we are developing the chatbot to better serve our customers. The people of Ultimate help us solve the problems that have come to the chatbot. I am able to utilize my customer service expertise through a chatbot for our customers.
Recommendations to others considering the product:
The people of Ultimate help us solve the problems that have come to the chatbot. they are also very friendly.
It is very nice and easy to work with ultimate.ai , co-workers are friendly and professional.
What do you like best about the product?
Dashboard is easy to use.Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
What do you dislike about the product?
I would like to have a user manual or instructions in Dashboard.
What problems is the product solving and how is that benefiting you?
Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
Recommendations to others considering the product:
xx
State of the art tech for CS in Crm
What do you like best about the product?
Crm integration Iand its services provided by ultimate.ai. crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
What do you dislike about the product?
I have not using to mark any type of cons from it. Even I am not using from long time, I mean I am a new user to ultimate.ai so cannot state that there is any problem while implementation or for integration perspective.
What problems is the product solving and how is that benefiting you?
As mentioned above crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
Excellent customer care experience
What do you like best about the product?
The instant reply was one of the pluses about their customer service, and the solution they provided me was correct and precise, so there was no discrepancy. User interface and the experience was convenient, and the person who is contacting us are well knowledgable about all kinds of error which a customer might be facing while using zendesk
The whole package has a multiple usage and very easy for our agents to grasp the feature and the triggers are much useful for a difficult scenarios to be solved using these which i have not experienced in anyother software in the market till date
The whole package has a multiple usage and very easy for our agents to grasp the feature and the triggers are much useful for a difficult scenarios to be solved using these which i have not experienced in anyother software in the market till date
What do you dislike about the product?
There is nothing in specific to be disliking about. More friendliness will be nice towards the customer rather than talking like a bot responsive person hence this will create a positive outlook towards the humane like conversations towards the users.
Agents should be able to solve the questions asap sometimes there might be lack of time taken to solve an issue which will be simple but consumed lot of precious time of the customer
Agents should be able to solve the questions asap sometimes there might be lack of time taken to solve an issue which will be simple but consumed lot of precious time of the customer
What problems is the product solving and how is that benefiting you?
Operational issues, no need to rely on a third party or need to call anyone else. This is a one of the most helpful chat system so that the users no need to wander or call the agency for helping out on a small or a minor issues which is excellent setup of the company vision towards making a robust software rather than a difficult and time consuming feedback mechanism
Recommendations to others considering the product:
Try this, and you will never be disappointed with the robustness of this masterpiece software
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