Zendesk Suite
ZendeskExternal reviews
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Just the perfect amount of support
What do you like best about the product?
I like the capability to see our metrics.
What do you dislike about the product?
Its expensive to get the highest package.
What problems is the product solving and how is that benefiting you?
Solving our agents' performance. The benefits to the business are just great! We are able to quantify our data by using dashboards. Esp the metrics reporting which gives us a clearer picture of how our agents are doing.
Rating
What do you like best about the product?
The greatest help I find in Zendesk is that I can have closer contact with customers and provide a more effective and faster solution, as I can have live chat and maintain a conversation with the customer to know what their request is and how we can help to make the purchase a more satisfying experience.
What do you dislike about the product?
With Zendesk I haven't had any problems, that is, I don't dislike it because the tools it provides are very good.
What problems is the product solving and how is that benefiting you?
The communication issues with clients have been resolved; we have found in Zendesk a fast and effective means of communication with clients, as during Covid-19 times, Zendesk is a solution because we can be closer and help solve any inconvenience the client may have. One of the benefits is that it can be constantly improved, as with the reports provided by Zendesk, it is much easier to identify where we are failing and which indicators are the highest and/or lowest, allowing us to focus on them.
Recommendations to others considering the product:
Do not hesitate to have Zendesk Support Suite in your company, it is the best solution for having closer contact with the customer and having all the tools you need in one place.
An easy to implement, robust support solution.
What do you like best about the product?
Zendesk is easy to implement for organizations of any size. The ticketing system is intuitive and a great solution for when shared inboxes become too difficult to manage. I also appreciate the multiple integrations, like Clickup and Outlook, as well as using Zapier for other elements of automation.
What do you dislike about the product?
The cost for the higher level plans can be out of budget for smaller teams, which leave organizations with very limited reporting.
What problems is the product solving and how is that benefiting you?
Zendesk has decreased our response time and allowed us to quickly add FAQ or instructional articles to our site. We utilize macros for frequently answered questions, and automations to assign and tag tickets for the most streamlined processes.
Lovely and fruitful support
What do you like best about the product?
Explanatory and detailed responses that was given was amazing
What do you dislike about the product?
Everything was good did not dislike anything for now
What problems is the product solving and how is that benefiting you?
We needed support on offline forms spam email and the way to stop the spamming.
Recommendations to others considering the product:
Entirely go with Zendesk they are lovely....
10/10
What do you like best about the product?
Omni channel experice, rich data.easy ticket flow. very easy to manage agents, set and maintain KPI's, SLA's etc.
What do you dislike about the product?
Very little! Data can be come very intricate but this is hardly a downside.
What problems is the product solving and how is that benefiting you?
Ability to so efficiently resolve customer issues by making it so easy to manage comms with customers.
Recommendations to others considering the product:
Give it a try!
Great product & a great team behind it
What do you like best about the product?
Their interface is intuitive and easy to use, and the staff is very friendly, helpful and professional. Big plus for useful continuous improvement too.
What do you dislike about the product?
We haven't encountered any real downsides of the product, only minor issues, like some lag on the website.
What problems is the product solving and how is that benefiting you?
Ultimate.ai's chatbot helps managing the workload for customer service by deflecting chats and decreases waiting time for customers. The possibility of integrations is another great opportunity to deflect chats.
u.ai Review
What do you like best about the product?
Apart from the functioning of the bot, in general, I like that the Backoffice is very user friendly and it is easy to navigate through all the settings
What do you dislike about the product?
Mostly the long loading times on the page sometimes
What problems is the product solving and how is that benefiting you?
We are getting rid of queries that do not necessarily need agent interaction and are able to automate more and more with integrations without completely losing the personal touch.
User friendly and very efficient, enjoyable to work with
What do you like best about the product?
I enjoy building dialogues and using the different features, being able to train the bot in various topics
What do you dislike about the product?
I have only been using the product for a short time and have found nothing I dislike at this point
What problems is the product solving and how is that benefiting you?
Deflecting contact that comes through to our agents.
Happy to Help
What do you like best about the product?
The help articles combined with excellent customer service were beneficial.
What do you dislike about the product?
I didn't appreciate the amount of time it took to resolve the issue, which ended up not being Zendesk's fault anyway.
What problems is the product solving and how is that benefiting you?
I was working with email integration with Sell. I realized that not only did I submit a service request, but I was then sent articles related to the issue and was followed up on by a representative.
Zendesk Support Was Very Helpful and Cooperate
What do you like best about the product?
My account was not fully activated and was having a lot of errors, I reached out to support and discussed everything in detail. The support agent patiently addressed my concerns and fixed the issues in my account, very satisfied with the service and product. BEST PLATFORM!
What do you dislike about the product?
They are best in what they do, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
I am trying to automate the support process for my product using Zendesk Support Suit, I have got access to the complete infrastructure of managing my customer at a great level.
Recommendations to others considering the product:
I would recommend new startups and businesses to consider Zendesk for their support management and automation, I have compared most of the products but none of them is as Zendesk is.
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