Zendesk Suite
ZendeskExternal reviews
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Live chat with customers.
What do you like best about the product?
Zendesk Support to support ticket, I can be confident knowing the order of requests that exist. It has many plans that adapt to each customer's need. It works very well, it integrates with common operating systems.
What do you dislike about the product?
Zendesk Support Suite must improve its servers, I have had unexpected crashes in the middle of conversations and case resolutions.
What problems is the product solving and how is that benefiting you?
It has been implemented as an external support tool in the organization. Through the ticket system we can know who sent the help support, at what time and the content of the request, all very specific and detailed. I have been able to help many of my most important clients live via chat.
Recommendations to others considering the product:
This software has been special because I have been able to understand how important it is to give good online support. Not all organizations give good customer service but we can do it thanks to this fabulous tool. It is ideal for any type of company, whether it is small, medium or large.
Zendesk major cloud-based help desk software
What do you like best about the product?
Very easy to use tool. Comfortable viewing of incident management
What do you dislike about the product?
The software is quite friendly, nothing negative to say, it adapts to my requirements
What problems is the product solving and how is that benefiting you?
It has helped me to have control of my tickets and to solve everything in a more organized way
Zendesk Customer Support is Great
What do you like best about the product?
Zendesk saves a lot of time responding to customer issues across many platforms, including social media.
What do you dislike about the product?
The platform does not easily share data with other analytics tools.
What problems is the product solving and how is that benefiting you?
Responding to customer issues quickly on many different platforms.
Easy to use
What do you like best about the product?
Pretty simple and easy to organise. Clear categories
What do you dislike about the product?
Sometimes it drops calls or ‘glitches’. I’m sure every program does that though
What problems is the product solving and how is that benefiting you?
It really helps with organisation of calls, emails and social media
A very good solution to bring a good help experience!
What do you like best about the product?
I think it’s chat online widget and help support website pre-created.
What do you dislike about the product?
Honestly, I find that all is helpful and good for help out customers.
What problems is the product solving and how is that benefiting you?
I was able to manage my customer support in an organized way. And I was able to create a customer support site easily! Adding help items is so simple and ergonomic
Recommendations to others considering the product:
Make sure that Zendesk fits all your needs, don’t hesitate to look at all the features offered.
Zendesk is a great way to stay on top of support issues and support customers.
What do you like best about the product?
Zendesk allows users to easily prioritize and organize support tickets.
What do you dislike about the product?
The Zendesk chat feature could be improved.
What problems is the product solving and how is that benefiting you?
We have been able to track and improve our support response time. We also have been able to build out processes for responding to support tickets because of Zendesk Support Suite.
Recommendations to others considering the product:
I highly recommend Zendesk Support Suite, especially for small companies or companies with small support teams. It allows everyone to stay on top of support tickets and to track metrics. It is easy to assign and escalate support tickets.
Zendesk - Friendly internally and externally
What do you like best about the product?
Big fan of Zendesk's abilities to make Support seem like a friendly layout for customers -- it reads as a conversation.
What do you dislike about the product?
Can be a bit difficult to understand when you're commenting internally vs externally.
What problems is the product solving and how is that benefiting you?
External Support Communication
I've used Zendesk for over 10 years and it continues to evlolve to keep up with the times.
What do you like best about the product?
The knowledge base walks you through building out your account to your needs.
What do you dislike about the product?
Sometimes the reporting is lacking and Explore is still growing, but have had some frustration learning Explore.
What problems is the product solving and how is that benefiting you?
Right now we just use it as our solve customer service platform.
Recommendations to others considering the product:
Their support team is super helpful as well as the articles created by the community.
ZenDesk has great features.
What do you like best about the product?
We were able to compile things in such a way that we could prioritize from oldest to newest or most urgent to least urgent.
What do you dislike about the product?
There was nothing to really dislike. It was fairly intuitive.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our own producitvity through Zendesk. We also have the ability to enter a new issue through our emailing system to streamline workflows.
Powerful Chat Tool For Web
What do you like best about the product?
Power and automation for administrators.
What do you dislike about the product?
Setup can take some time to get everything tweaked to your liking.
What problems is the product solving and how is that benefiting you?
Creates a straightforward dashboard for support to connect with users.
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