Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Great Support Team thats super helpfull quick and easy.
What do you like best about the product?
The support team is super helpful and directly available from within app which is handy when you are working on stuff at the same time
What do you dislike about the product?
Nothing to complain about. I like the software buildup and how to work with it. Nothing i could think of that i highly dislike
What problems is the product solving and how is that benefiting you?
We are using ZenDesk for all of our company-wide customer communication for which ZenDesk is a great tool that quickly integrates into everything
Recommendations to others considering the product:
Its a great SaaS Solution get all your Customer Service Needs done in one place.
Always here to help
What do you like best about the product?
Detailed guides will help in most cases, but even if they don't, the support team's answers are quick and useful.
What do you dislike about the product?
Sometimes it hard to find the answer as there too many guides.
What problems is the product solving and how is that benefiting you?
I mainly need the help of the Zendesk Support team to create the reports regarding the performance of my company's support team.
VERY NICE AND HELPFULL CUSTOMER EXPERIENCE
What do you like best about the product?
THE WAY OF SPLITING TICKETS BY DEPARTEMENT
What do you dislike about the product?
ISSUE WITH CHAT BOT INTEGRATION IT WILL BE HELPFULL TO HAVE IT MORE EASY
What problems is the product solving and how is that benefiting you?
CLIENT QUALITY ISSUE AND REFUND TICKET
Zendesk Enterprise is a must for every startup and is immensely configurable
What do you like best about the product?
Zendesk over the years has kept adding functionalities so that now with its Sell and Sunshine packages rivals others. Excellent chat support 24x7 is a big plus. Helpful knowledgeable support makes all the difference in crunch time go live. The flexible configurations of triggers and complex automation along with the ease of implementation comes in handy to service a large customer base while minimizing routine work for any support team. Just very happy with Zendesk.
What do you dislike about the product?
Nothing. Just love these guys over all these years of a relationship.
What problems is the product solving and how is that benefiting you?
Automation with personalization as appropriate for a myriad of use cases needs omnichannel support which intelligently makes the lives of our support staff that much fun and easier.
Dedicated Zendesk User
What do you like best about the product?
I have worked in call centers for 20+ years. Zendesk desk is easy to learn how to use and easy to adapt to my changing business needs. The reports are easy to create and customise. If you are sure how to do something, the resources that you have available are easy to use and find the answer to your situation.
What do you dislike about the product?
I wish that more agent statuses were available for use and the data could be reported in real-time.
What problems is the product solving and how is that benefiting you?
Zendesk has allowed us to store agent/customer interactions in one place. It enables us to keep all the data in one place.
Zendesk is an important tool for our company
What do you like best about the product?
I like many things in this app. First of all, I would mark the possibility to leave an internal note. This way I can discuss some complicated situations of our users within my teams. Secondly, I also like the ability to tag tickets. Thus, for example, we can separate customer requests from ordinary questions. And of course, there are several statuses for tickets, which streamline the workflow.
What do you dislike about the product?
I have not identified any shortcomings of the system at the moment
What problems is the product solving and how is that benefiting you?
Thanks to the ability to create macros, we have reduced the time to write the same type of responses for each similar case.
Perfect ticketing solution
What do you like best about the product?
Very easy to use, fast and highly customizable.
What do you dislike about the product?
Too many features are add-ons and it's very difficult to get a hold of your account manager.
What problems is the product solving and how is that benefiting you?
Managing all our customer support contacts in one place.
Easy Solution
What do you like best about the product?
Reliability is very important. Easy to get it going
What do you dislike about the product?
The SMS solution is NOT good at all. It is hard to believe.
What problems is the product solving and how is that benefiting you?
Consumers inquiries. All concentrated in a simple place.
Recommendations to others considering the product:
Easy choice.
Great Support from Zendesk
What do you like best about the product?
Normally I wouldn't recommend a live chat sessions for support, because the other end of the chat is often a more junior support staff, or the queue is very long (that eventually drops you out). But Zendesk support was anything but that. The live chat was easy to access, without disrupting my work in the sasme browser tab, the queue was short and the agent Brian was responsive to me questions. As a side bonus the bell chime is quite unique, so I was able to multitask and head back to the chat browser tab as soon as Brian responded without missing a beat. The chat window isn't "in your face" as to disrupt your desktop experience either.
Although he was not able to resolve my issue on the spot, he took away the question to his technical team and within the hour was able to provide a clear and concise solution to my problem. 12/10 for Zendesk Support team!
Although he was not able to resolve my issue on the spot, he took away the question to his technical team and within the hour was able to provide a clear and concise solution to my problem. 12/10 for Zendesk Support team!
What do you dislike about the product?
Nothing during my experience, it was great!
What problems is the product solving and how is that benefiting you?
Technicaly issue related to Zendesk Email configuration.
Great Support - Worth the extra cost
What do you like best about the product?
The chat support is prompt and the rep are very knowledgeable.
What do you dislike about the product?
There is nothing negative to say about this service.
What problems is the product solving and how is that benefiting you?
The support is excellent. The representatives are quick and knowledgeable and have helped refine our Zendesk environment for our organization. We've reached out to chat representatives many times, and each interaction has been met with an expert that has helped solve our problems in fine-tuning our workflows, views, and chat support environment.
Recommendations to others considering the product:
Get this add-on service. This will help you tremendously and quickly if you do not have someone on staff who is an expert with implementing Zendesk. The service also enables you to gain more knowledge as well.
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