Zendesk Suite
ZendeskExternal reviews
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One of the best comprehensive and complete support suite solutions out there!
What do you like best about the product?
The easy REST API integration and feature set that Zendesk offers which enables me to easily deploy custom solutions I am building as well as easily integrate with other software solutions I am using!
What do you dislike about the product?
Reporting platform still needs some work.
What problems is the product solving and how is that benefiting you?
All kinds of technical issues as we use the Support suite to both support company employees and customers.
Recommendations to others considering the product:
The ease of use of the Zendesk Support Suite is much higher than that of competitors like SalesForce, which I also have experience with. It's worth giving a try.
Great Chat support
What do you like best about the product?
Fast response, and an answer that solved my problem on the first try. And even offered additional options to look into.
What do you dislike about the product?
A fairly steep learning curve up front, but pretty intuitive after you get the hang of it.
What problems is the product solving and how is that benefiting you?
Support tickets for our customers in a timely manner and ensure that all of their needs are being met and resources are easily available.
Rep was very knowledeable
What do you like best about the product?
Not a long wait time to chat with someone.
What do you dislike about the product?
It was not easy to find the "chat" option.
What problems is the product solving and how is that benefiting you?
We are trying to solve the time tickets are open.
Recommendations to others considering the product:
Easy to learn, they are knowledgeable
Very quick assistance and resolution
What do you like best about the product?
Instant support - the person talking to me solved my query quickly.
What do you dislike about the product?
I haven't got a negative comment so far.
What problems is the product solving and how is that benefiting you?
One agent view had changed and we were not able to see the tickets. THis was resolved quickly
Quick and Painless Experience, Thumbs Up
What do you like best about the product?
I liked how promptly I got a response to my issue. Carmina answered within minutes. The collapsable feature of the actual chat was discrete on the Zendesk main page. It was also easy to find! I also like how I was able to see in real time that the support agent was communicating with me on the other end. It made the experience less stressful and also allowed me to multitask and focus on the job I was also doing. I would recommend reaching out to all new users and doing a Wizard tutorial to point out the benfits of using the Zendesk support tool.
What do you dislike about the product?
Carmina wasn't as accurate with the button I needed to press to solve my issue. It was a minor oversight, but as someone new to the platform and unfamiliar with the spectrum of functions, I would have appreciated as much accuracy as possible. I also would have appreciated maybe like, a ping or sound notification that got my attention more effectively. I did not want to have to actively check back and forth while trying to solve tickets and continue doing my usual work.
What problems is the product solving and how is that benefiting you?
Support helped me configure my ticket view screen so certain apps would be hidden from view as agents went through pages. I can also imagine using this Support Suite to check on any glitches I see or noticing any malfunctions within the platofmr in real time. The benefits are that for new agents, we have instant access to help with navigating the Zendesk platform. It makes for more productive work! I can see myself using the feature many more times. I would recommend increasing the incentive to reviewing user experience, as we all love exciting opportunities to get free stuff!
Recommendations to others considering the product:
Keep an eye on the lower-left corner of your screen where the icon lives. Your agent is there to help you, so be as specific with your case as possible!
Zendesk is at the Top of Its Game!
What do you like best about the product?
Always upgrading and expanding to match the latet trends and innovations.Easy to implement add-ons and integrations. Improves productivity by improving the agent/customer experience
What do you dislike about the product?
Help center ticket response time is not always efficient
What problems is the product solving and how is that benefiting you?
The AI Generative for Talk allows us to read transcripts of the call which speeds up Quality Assurance reviews and auto summariza reduces time agents spend writing notes about the call
Simple and powerful
What do you like best about the product?
Zendesk Suite works immediately out of the box but has a lot (and I mean a lot) of hidden powers right at your finger tips.
What do you dislike about the product?
Some features are available in overlapping products. Eg chat and messaging. Social via messaging and classic channels.
What problems is the product solving and how is that benefiting you?
Creating an Omnichannel environment that allow our customers to self serve while empowering our agents to solve and surprise the customer.
Recommendations to others considering the product:
Get a partner involved
Zendesk is easy to use. If there are any questions just ask their support.
What do you like best about the product?
I like their support, they have answered thoroughly and fast.
The app itself is fine as well.
The app itself is fine as well.
What do you dislike about the product?
it's a bit complicated to send emails from zendesk email to clients. however inbound flow is straight
What problems is the product solving and how is that benefiting you?
email, guides, and chats
Recommendations to others considering the product:
just try zendesk and you will see how easy to use it is. if you have any questions their support is ready to use. please note, that you can have only 1 chat at the moment on their free plan.›
i9Education
What do you like best about the product?
Thier prompt response, All their team give prompt response in solving the issues
What do you dislike about the product?
Switching between support people which create a lot of confusion
What problems is the product solving and how is that benefiting you?
We are configuring our newly signedup zendesk platform
My first month with Zendesk
What do you like best about the product?
It has been a smooth onboarding experience. When needed support live chat was quick and helpful to guide me in the right direction.
What do you dislike about the product?
There is SO much to learn, nothing yet at this moment
What problems is the product solving and how is that benefiting you?
We are providing a smooth reliable support experience to our clients and customers. So far it has saved us time and not bogged down our inboxes. We will be able to reply in an appropriate time through a reliable source
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