Zendesk Suite
ZendeskExternal reviews
6,499 reviews
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Easy ways to promote customer experience
What do you like best about the product?
Zendesk support helps in generating tickets from email giving it a one reference id and help in keep it organized.
What do you dislike about the product?
I didnt see anything in Zendesk support suite
What problems is the product solving and how is that benefiting you?
It is acting as a intermediator between customer and vendor, with an automated responses and reminder to solve a problem its working well
Exceptional Support Platform – Zendesk Gets a Perfect Score
What do you like best about the product?
What I like best about Zendesk Support Suite is its intuitive interface and powerful automation features. It streamlines ticket management, enables seamless communication across multiple channels, and allows for easy customization to match our support workflows. The ability to set up triggers, macros, and detailed reporting helps our team stay efficient and proactive in resolving customer issues. It’s a true all-in-one solution for scalable support.
What do you dislike about the product?
While Zendesk Support Suite is a powerful tool, one area that could be improved is the learning curve for new users. Some of the more advanced features—like setting up automation rules or understanding the reporting dashboards—can be a bit complex at first. Additionally, certain customizations may require technical knowledge or support from their team. However, once you're familiar with the platform, it becomes incredibly efficient and reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions across email, chat, and social channels into one unified platform. This eliminates the need to switch between tools and ensures that no customer query is missed. It's solving the problem of inconsistent communication and lack of visibility across support requests.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
Support System of handling millions of customers.
What do you like best about the product?
Support System of handling Tickets and easy to connect users via chatbots. Easily addressing the customers queries using this product.
What do you dislike about the product?
Cemplexity off initial Start of Using the intial start of using.
What problems is the product solving and how is that benefiting you?
Handling Customers via Tickets, Easy to Solve immediates via Chat.
Zendesk Support Suite: A Unified, Scalable Customer Service Solution
What do you like best about the product?
Zendesk Support Suite stands out for its ease of use and clean interface, which makes it simple for agents to handle tickets across email, chat, and social media. The implementation is smooth, and onboarding new team members is quick due to its intuitive design. It also offers a rich set of features like macros, automation, and reporting tools that help improve efficiency. Integration with CRMs, communication tools, and other platforms is seamless, making it easy to fit into most tech stacks. I use it daily, and it keeps workflows streamlined and organized.
What do you dislike about the product?
While Zendesk is powerful, some of the best features are locked behind higher-tier plans, which may not be affordable for smaller teams. Also, setting up complex automations or custom workflows can be tricky without prior experience. Though support is generally responsive, there can be delays during peak hours. Lastly, some integrations may require third-party tools or technical adjustments, especially when working with custom APIs.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer interactions across multiple channels by bringing them into one platform, which helps me save time, respond faster, stay organized, and deliver a better customer experience.
Zendesk Specialist
What do you like best about the product?
Zendesk Support Suite offers a seamless omnichannel experience, allowing our team to manage customer interactions across email, chat, social media, and voice—all from a single workspace. I especially appreciate the powerful automation tools, like triggers and macros, which help us streamline workflows and reduce manual effort. The intuitive UI, deep reporting capabilities, and integration with third-party tools like Salesforce and Jira make it a complete and efficient solution for customer support.
What do you dislike about the product?
While Zendesk Support Suite is feature-rich, some customizations—especially for forms, views, and UI elements in the Help Center—require developer-level effort or workarounds that could be more user-friendly. The reporting module (Explore) is powerful but has a learning curve and lacks real-time data in some cases. Additionally, managing multiple brands or complex routing logic can become tricky without very careful setup and maintenance.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer interactions across multiple channels—email, chat, social media, and web forms—in one unified workspace. It enables us to deliver faster and more consistent support through automation, triggers, and macros. Features like skills-based routing and ticket views help us assign the right tickets to the right agents, improving efficiency and response times. Overall, it enhances both our team’s productivity and the customer experience.
A Robust, Scalable, and User-Centric Support Suite That Grows With You
What do you like best about the product?
What truly sets Zendesk Support Suite apart is its seamless user experience paired with deep functionality. The interface is intuitive and clean, making onboarding remarkably smooth even for non-technical users. From ticket management to live chat and knowledge base integration, the platform handles it all with finesse.
Its omnichannel capability is particularly powerful—allowing us to unify customer queries from email, chat, social media, and web forms into a single streamlined workflow. The automation tools and AI-powered suggestions have significantly reduced first response times and improved agent productivity.
Another huge plus is the robust reporting and analytics dashboard, which gives us actionable insights into ticket trends, agent performance, and customer satisfaction metrics.
Moreover, the integration ecosystem is top-tier—whether it's syncing with our CRM, e-commerce platforms, or third-party apps, Zendesk makes it all feel native.
Its omnichannel capability is particularly powerful—allowing us to unify customer queries from email, chat, social media, and web forms into a single streamlined workflow. The automation tools and AI-powered suggestions have significantly reduced first response times and improved agent productivity.
Another huge plus is the robust reporting and analytics dashboard, which gives us actionable insights into ticket trends, agent performance, and customer satisfaction metrics.
Moreover, the integration ecosystem is top-tier—whether it's syncing with our CRM, e-commerce platforms, or third-party apps, Zendesk makes it all feel native.
What do you dislike about the product?
While Zendesk Support Suite excels in many areas, the pricing can become a bit steep as you scale and require access to premium features. Some customizations also require technical intervention, especially when trying to modify workflows beyond what’s available out-of-the-box.
Additionally, the mobile app interface—though functional—could use a bit more polish and speed, particularly when managing tickets on the go.
Finally, while the initial setup is smooth, complex integrations or automation rules may require time and technical expertise, depending on the use case.
Additionally, the mobile app interface—though functional—could use a bit more polish and speed, particularly when managing tickets on the go.
Finally, while the initial setup is smooth, complex integrations or automation rules may require time and technical expertise, depending on the use case.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us solve the challenge of managing customer interactions across multiple channels—email, chat, social media, and web forms—by bringing everything into a single, unified platform. This has eliminated the inefficiencies of juggling multiple tools and drastically improved our response times and team collaboration.
It also addressed our lack of visibility into support performance and customer sentiment. With Zendesk’s detailed reporting and customizable dashboards, we can now track SLAs, agent productivity, and customer satisfaction (CSAT) in real time, allowing us to take proactive steps to improve service quality.
The built-in automation and AI tools have streamlined repetitive tasks like ticket categorization and routing, which has freed up our agents to focus on more meaningful customer interactions—resulting in both higher agent morale and better customer experiences.
Moreover, its scalability and wide integration options have allowed us to grow without outgrowing our support system, making Zendesk not just a tool, but a core part of our customer experience strategy.
It also addressed our lack of visibility into support performance and customer sentiment. With Zendesk’s detailed reporting and customizable dashboards, we can now track SLAs, agent productivity, and customer satisfaction (CSAT) in real time, allowing us to take proactive steps to improve service quality.
The built-in automation and AI tools have streamlined repetitive tasks like ticket categorization and routing, which has freed up our agents to focus on more meaningful customer interactions—resulting in both higher agent morale and better customer experiences.
Moreover, its scalability and wide integration options have allowed us to grow without outgrowing our support system, making Zendesk not just a tool, but a core part of our customer experience strategy.
Support tool test
What do you like best about the product?
It’s user interface and ease of access is friendly
What do you dislike about the product?
Well functional and tools equipped with all testing
What problems is the product solving and how is that benefiting you?
Customers problem and client problems
All rounder control
What do you like best about the product?
Brings intergrates tools like ticket management, live chat, knowledge base, phone support, and automation into one platform.
Simplifies handling customer interactions across various channels—such as email, chat, voice, and social media—within a unified workspace.
It is being used regularly also helps in monitering the daily progress of the team.
And I like the support service very much.
Zendesk offers a supportive onboarding experience, including step-by-step guides, tutorials, and checklists to assist users during the initial setup.
First-time users can easily get started thanks to well-organized resources, comprehensive documentation, and accessible training content.
Whether you're connecting standard business apps or building custom workflows, Zendesk makes it easy to integrate data and streamline operations across your tech stack.
Simplifies handling customer interactions across various channels—such as email, chat, voice, and social media—within a unified workspace.
It is being used regularly also helps in monitering the daily progress of the team.
And I like the support service very much.
Zendesk offers a supportive onboarding experience, including step-by-step guides, tutorials, and checklists to assist users during the initial setup.
First-time users can easily get started thanks to well-organized resources, comprehensive documentation, and accessible training content.
Whether you're connecting standard business apps or building custom workflows, Zendesk makes it easy to integrate data and streamline operations across your tech stack.
What do you dislike about the product?
It could be much more user friendly
Zendesk Explore (reporting and analytics) is powerful, but not beginner-friendly.
Zendesk Explore (reporting and analytics) is powerful, but not beginner-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer interactions across multiple channels by unifying them in one platform. This streamlines workflows, improves response times, and enhances team collaboration. As a result, we deliver faster, more consistent support and gain valuable insights through analytics to continuously improve service quality.
Great experience
What do you like best about the product?
What I like best about Zendesk Support Suite is its user-friendly interface, omnichannel support, and powerful automation features, which help streamline customer interactions and improve response efficiency.
What do you dislike about the product?
One area for improvement in Zendesk Support Suite is that customization options can be limited without advanced plans or add-ons, but overall, it remains a powerful and intuitive tool for managing customer support efficiently.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving the problem of managing customer queries across multiple channels—email, chat, social media, and calls—in one unified platform. This helps me by improving response time, tracking issues efficiently, and delivering a seamless customer experience, all while reducing the need to switch between tools.
Excellent Support Tool with Everything You Need
What do you like best about the product?
Zendesk has a clean interface that makes it easy to manage customer tickets. I liked how we could track, assign, and resolve issues without any confusion. The live chat integration and automation features also saved us a lot of time.
What do you dislike about the product?
Sometimes it felt a bit slow when handling large volumes of tickets, and the initial setup took some getting used to. But once it’s all configured, it works smoothly.
What problems is the product solving and how is that benefiting you?
Zendesk helped us manage high volumes of customer queries in one place. It made it easy to track issues, assign chats or tickets to the right team, and resolve problems faster. It also reduced confusion and helped improve the overall customer experience.
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