Zendesk Suite
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The Ultimate chatbot
What do you like best about the product?
Seamless chatbot solution to use with chat. Bots are really easy to train and develop - simple to use and manage. Different kind of bots for different situations, some visible for visitor in different situations, and other to help the chat agent effectiveness. Ultimate.ai is a great partner with elaborate personnel.
What do you dislike about the product?
Not much to complain about. If there has been any issues, these have been fixed in a very reasonable time.
What problems is the product solving and how is that benefiting you?
Eases chat-agents workload by automation, answering questions, directs customers to right place and offers info really fast. Works both ways, chat agents are happy - and customers also.
Great abilities
What do you like best about the product?
I like the search filter as it's so brilliant and offers almost every attribute to make you find what you are looking for easily.
What do you dislike about the product?
The new interface is not so friendly with PCs and when you choose Arabic as your interface language, it's not so compatible.
What problems is the product solving and how is that benefiting you?
We use Zendesk to answer to the customer's inquiries and solve their complaints sent via email and/or app and also raising requests to other departments. Zendesk is so beneficial as it's so reliable, fast, and secure. Zensesk also offers great statistics and analysis.
Recommendations to others considering the product:
Well, Zendesk is an amazing system that would definitely provide whatever you are looking for. Reliable, fast and secure. Consider it!
Easy to use, AI behind the scenes seems to be top-notch
What do you like best about the product?
The user panel is easy to use and real chat data is easy to move to training data. Our complex use case seems to work beyond expectations, I have experience with competitors products and from my personal POV it seems Ultimate.ais AI algorithm is a step ahead at least in our case. Frequent updates is a plus.
What do you dislike about the product?
No tools for handling synonyms (at least yet) .
What problems is the product solving and how is that benefiting you?
Answering a repetitive legal question. 24/7 support for this particular question, as we work mostly office hours and our customers might need our assistance outside office hours, usually really quickly.
The Best HelpDesk Solution
What do you like best about the product?
Every interaction can be sent as an email, which leaves a trail that can be followed in case a new colleague joins in
Chat and Email functionality can be enabled at the same time
Clients can have their own window where they can see their tickets
Chat and Email functionality can be enabled at the same time
Clients can have their own window where they can see their tickets
What do you dislike about the product?
There should be a better way to send final reports to clients when we close out a ticket
The mobile app is good but can use a new interfase and add some functionality
The mobile app is good but can use a new interfase and add some functionality
What problems is the product solving and how is that benefiting you?
The whole of our tech support is being handled with Zendesk, external and internal tickets
When you have every interaction with your clients written in your inbox you can search and make sure that our engineers are doing their best job
When you have every interaction with your clients written in your inbox you can search and make sure that our engineers are doing their best job
Recommendations to others considering the product:
Make sure that your clients accept receiving every communication via email or chat, and that all voice communications will be recorded.
Great Chatbot Solution
What do you like best about the product?
I have been working with Ultimate.ai and their chatbot solution since 2017. The accuracy of the intent recognition model is outstanding even with large amounts of answers like in our bot. Adding new content and training the bot is easy and intuitive. The Ultimate.ai team has also been extremely helpful in setting up the bot, finding best practices for content creation and developing user experience with us. For my organization Ultimate.ai has become a valuable partner rather than just another bot vendor.
What do you dislike about the product?
Reporting and analytics functionalities of the control panel could still be improved. Better visualizing the progression of bot answer rate and discussion volumes per intent over time would be great features.
What problems is the product solving and how is that benefiting you?
We have been able to improve our service levels and make chat customer service better available thanks to the chatbot. Human agents have had more time to focus on more motivating complex issues and sales efforts leaving the simple repetitive questions to the bot.
Good user experience
What do you like best about the product?
Good user experience with the Ultimate dashboard. Great tools for analyzing conversations and user friendly content creation for both automation and suggestion replies. Support team from Ultimate AI are always available and easy to be in touch with. They have provided great support with the the automation and suggestions development.
What do you dislike about the product?
Adding new content to a large automation dialog not that easy afterwards if need to add new flows to an existing dialog.
What problems is the product solving and how is that benefiting you?
24/7 online customer service chatbot and live agent suggestion engine. Benefit of reducing live customer service contacts and reducing handling times with suggestion replies.
Recommendations to others considering the product:
Good services and good support available
The ultimate way to develop chatbots
What do you like best about the product?
While I was working at giosg, I was amazed how simple and yet powerful Ultimate's way of teaching chatbots were. It so obvious at of course your chat operator should choose right answer to customer from bots suggestions and while doing this, he is also teaching the bot. Of course bot could answer straight away to the customer when answer confidence level is high enough. When it's not, the operator chooses or writes right answer. Like I said, simple and powerful.
What do you dislike about the product?
As an impatient person I of courseI feel like things could develop faster.
What problems is the product solving and how is that benefiting you?
Customer service and sales services scale much faster with Ultimate!
Highly recommended
What do you like best about the product?
-Very helpful, friendly and advising and innovation team.
-The capabilities and solutions that characterize by ultimate.ae
-Periodic follow-up
-The capabilities and solutions that characterize by ultimate.ae
-Periodic follow-up
What do you dislike about the product?
The Chatbot need to train at the beginning.
What problems is the product solving and how is that benefiting you?
Using chatbot as a high technical .
Easy set up and start up
What do you like best about the product?
It´s easy to use and learn. The tools for administration are simple and elegante.
What do you dislike about the product?
If I need to say one it would be that you need two bots for two languages.
What problems is the product solving and how is that benefiting you?
It helps us in the Servicedesk to focus on other chores because the bot handles the most frequent questions.
Recommendations to others considering the product:
It´s an easy first time bot to set up and use.
Easy to use and great support
What do you like best about the product?
The tool is very simple to use and the content is easy to manage.
I like that you can train the Bot in a few different places: while reading the conversations, in the training -tab and also in the intent when the tool will suggest you different expressions.
The employees at Ultimate have also been a great help at developing the Bot.
I like that you can train the Bot in a few different places: while reading the conversations, in the training -tab and also in the intent when the tool will suggest you different expressions.
The employees at Ultimate have also been a great help at developing the Bot.
What do you dislike about the product?
There have been just a few issues with the tool along the way but usually these have been fixed when the problem has occurred.
What problems is the product solving and how is that benefiting you?
It helps our customer service by easing the work load.
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