Zendesk Suite
ZendeskExternal reviews
6,519 reviews
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Amazing tool for online chat help
What do you like best about the product?
What I liked best about zen desk was that it made it so simple to interact with customers/clients while also providing their necessary information to make it easier to contact them if needed.
What do you dislike about the product?
I don't think there is anything I disliked about zendesk in my experience.
What problems is the product solving and how is that benefiting you?
I have solved problems like providing help on a certain website and helping people navigate to their needed destination.
Recommendations to others considering the product:
I recommend trying it out just because of the ease. I think it is the simplest to use out of all other software.
Using Zendesk to communicate with clients
What do you like best about the product?
I find it easy to track al support questions and respond to them as soon as possible. I also utilize the function to classify the tickets into different categories. It helps me stay organized.
What do you dislike about the product?
We often see technical issues with the system. Last month, all of zendesk was down. Clients were angry and we couldn’t reach out to them to let them know.
What problems is the product solving and how is that benefiting you?
I solve software/technical issues using zendesk. I also schedule meetings with the clients to teach them how to use our products. It’s an easy way to communicate with them.
Recommendations to others considering the product:
The Zendesk system crashes more often than we would like. I would also like to have more features to better track types of inquiries coming in from users.
Great tool for support centers
What do you like best about the product?
Zendesk is a user friendly software that helps you easily communicate with your customer base and also track the performance of your support team.
What do you dislike about the product?
Sometimes the software can encounter issues when adding on extensions and their support team isn’t always quick to find or resolve the issue.
What problems is the product solving and how is that benefiting you?
Communication with riders and drivers
Ease of Setup and Segmentation are the Differentiators
What do you like best about the product?
We use Zendesk Support and Zendesk Guide with multiple clients, and being able to quickly publish and segment out the users based on the org they are part of. This keeps potentially sensitive data in front of the org that needs it and away from the orgs that don't.
The customization for Guide is wide open, and the ability to keep your users informed while also allowing them to contribute to articles is monumentally assistive.
The customization for Guide is wide open, and the ability to keep your users informed while also allowing them to contribute to articles is monumentally assistive.
What do you dislike about the product?
It is not as immediately intuitive as I had envisioned it would be upon initial setup and without custom code, end-users using HelpCenter have to search their tickets independently of any tickets they are cc:d on. It's just not as immediately intuitive - but a bit of code or installing an entirely different template all together can turn this into a complete non-factor.
What problems is the product solving and how is that benefiting you?
We're reducing the time to resolve tickets by presenting a knowledge base/repository where our clients can get the answers they may find helpful.
The other major use case for Guide is the Help Center- a centralized point where clients can login, submit a ticket and follow-up with the ticket to see where it is in its life cycle. One of the great features of HelpCenter is the ability to review the tickets as conversation, where many of our clients only get parts of the tickets if they only utilize their email client.
The other major use case for Guide is the Help Center- a centralized point where clients can login, submit a ticket and follow-up with the ticket to see where it is in its life cycle. One of the great features of HelpCenter is the ability to review the tickets as conversation, where many of our clients only get parts of the tickets if they only utilize their email client.
My Review of Zendesk Support application
What do you like best about the product?
Zendesk support is application that respond quickly to your customer, smarter notifications and give customer updates and automate your workflow.
What do you dislike about the product?
Zendesk is helpful but it also has downside specially using the application. you need Wifi to connect and use Zendesk and also sometimes it took time to received the respond.
What problems is the product solving and how is that benefiting you?
Zendesk Support help me a lot because it gives easy communication for support.
Recommendations to others considering the product:
Zendesk Support is good application because you will fast respond to your problems.
Zendesk to provide you the best customer service
What do you like best about the product?
Zendesk is basically designed for companies to make a good platform for customer service. As I really like the fact that this amazing application allows me to form a support system for my clients in order to solve all their queries and problems at the moment. Additionally, it provides a portal that is excellent in working and also the interface is quite modern and customizable. It gas a pretty good support system that provides customers a lot of help through phone, email and also social media.
What do you dislike about the product?
A quick and simple response is given to the customers through this amazing platform that enables the customer satisfaction. All the features are useful and immense effective for any sort of organization. Apart from this I cannot think of any objections in it everything is superb easy and also convenient to makes customers satisfaction more convenient. So, in this particular application I d find anything to object specifically.
What problems is the product solving and how is that benefiting you?
Integration of this product with marketing tools in order to manage email campaigns is quite astonishing for me. Also it readily integrates with all the communication channels that are being used in the company to communicate with each one of client as well. Tracking system of Zendesk is my most favorite so that I can easily keep track on all the records of the tickets in the future.
Recommendations to others considering the product:
Customer support system is an integral part of any kind of organization whether they are small or larger size. So, there is always a need of that system that ensures that all the issues and problems of the customers could be readily managed in a regular pattern. In this regard this application is a must have because it provides each and every useful feature to support the customers in every possible way.
Works as Needed, Respectable Analytics
What do you like best about the product?
What I like the best about the chat feature is the easy to visually see and manage the chats that are currently open and/or being handled.
What do you dislike about the product?
I dislike not being able to have a more clear view of which support reps are handling what issues.
What problems is the product solving and how is that benefiting you?
As of now I'm solving technical issues regarding client accounts through the chat.
Recommendations to others considering the product:
Make management of reps and chat tickets more streamlined. It could also have better integration with the ticketing system that Zendesk provides, so that we could see Customer Profiles in the tickets and easier make changes to them.
The brain of my ticketing system!
What do you like best about the product?
A robust ticketing/inbound and outbound email system.
What do you dislike about the product?
When it crashes it brings down your entire workflow.
What problems is the product solving and how is that benefiting you?
Maintaining/organizing customer support tickets.
Zendesk support is a wonderful ticketing system that is very customizable and user friendly.
What do you like best about the product?
I like how intuitive and easy it is to use. I had no background with Zendesk going in and was able to configure the entire thing just by watching the training videos provided.
What do you dislike about the product?
There are some functionalities that it is missing, but I guess you will always have limitations from "programming" from a user interface. I.e. simple trigger and automation actions based on certain criteria, ability for push notifications to desktop or browser.
What problems is the product solving and how is that benefiting you?
Zendesk offers a variety of different solutions, however we strictly use the support for an incoming ticketing system with automated responses that look very personalized. A benefit that is very visible is that all past tickets are there in the system to view. Also, the company is getting a lot more done as problems and tasks are very well organized.
Recommendations to others considering the product:
Zendesk Support is great at what it does and a lot of companies use it. After implementation I have been going on with my day-to-day and realized a good chunk of the companies I am emailing with are using Zendesk. I would not say they are the absolute best or even better than competitors, but it is very well liked and I have had no hard complaints with it so far. Overall I would highly recommend.
Zen Desk review
What do you like best about the product?
The effectiveness of how it zen desk works. Easy to see what needs to be done.
What do you dislike about the product?
Too many tags on a ticket, makes it difficult for searching
What problems is the product solving and how is that benefiting you?
Getting my "to do" list complete
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