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Maximizing Member Engagement Through ZenDesk Communication Options
What do you like best about the product?
I appreciate the functionality in ZenDesk that enables us to engage in more effective and meaningful conversations with our members through various communication channels such as email, live chat, phone, or social media.
What do you dislike about the product?
I don't have any strong dislikes, but if I may offer a suggestion, it would be to update the site to a more modern design.
What problems is the product solving and how is that benefiting you?
ZenDesk helps bridge the gap between communication channels by providing all the tools needed in one central location for various applications.
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Great product!
What do you like best about the product?
It's a great ticketing system for tracking issues and requests. Good reports and ease of use for the end user.
What do you dislike about the product?
Hard to setup alone. Need more whiteglove service options. It can be difficult to setup with the triggers and understanding what drives. Customer support is only available via email.
What problems is the product solving and how is that benefiting you?
The tickets make it easier to keep track of issues and the resolve. Also shows management reports of what issues are happening.
Extremely Good!
What do you like best about the product?
Everytime if i had a problem with my log in i always reach out to zendesk asking any help. Zendesk never failed to help me not only me but my collagues.
What do you dislike about the product?
Zendesk is always good on us. as of the moment i never dissapoint on zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk is our main help desk. They help on us to access our tools once we have encountered an error when logging in. They benefits by internal helpdesk management.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Más fácil, imposible!
What do you like best about the product?
Desacto que tiene un uso intuitivo y permite compartir facilemente la información con otros equipos del trabajo
What do you dislike about the product?
Cuando me asignan un ticket, no me llega ninguna notificación, es algo que no me gusta
What problems is the product solving and how is that benefiting you?
Resuelvo solicitudes de las empresa que requieren ajustes en los voicbots. Según lo solicitado por el cliente, nos llega el ticket al encargado del área
Excellent, easy to use support tool
What do you like best about the product?
It makes our support operations fast, smooth and helps us achieve a high NPS score
What do you dislike about the product?
Nothing significant, but it is relatively expensive
What problems is the product solving and how is that benefiting you?
Managing support tickets effectively in a customer-centric, agile organisation. Helps us achieve high customer satisfaction and a high NPS score.
Un énorme changement !
What do you like best about the product?
Sa facilité d'utilisation et nous découvrons toujours de nouvelles fonctionnalités !
What do you dislike about the product?
La partie des statistiques (Explore) est assez complexe.
What problems is the product solving and how is that benefiting you?
Il nous permet d'effectuer plus rapidement nos réponses. Il nous permet aussi de retrouver l'ensemble de nos demandes au même endroit et le tout est archivé!
Functional, But Lots to Learn
What do you like best about the product?
- I like that it's an all-in-one solution.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
What do you dislike about the product?
- Compared to ServiceNow, there is a lot that Zendesk can learn from.
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
What problems is the product solving and how is that benefiting you?
- Centralized location for all support needs.
Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
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