Zendesk Suite
ZendeskExternal reviews
6,552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to Use and Clear Guidelines—Zendesk Delivers
What do you like best about the product?
Easy to use, not confusing, very clear; good guidelines
What do you dislike about the product?
Although Zendesk is really good, the pricing is a bit too much for small/medium size companies
What problems is the product solving and how is that benefiting you?
Possibility to create ticket prioritization and prevention of cherry picking from agents
Simple Chargebee Customer Access Right Inside Zendesk
What do you like best about the product?
It makes it very simple to access Chargebee Customer information right within Zendesk. I can see their account, subscriptions, and upcoming payments. I can also click a button and it takes me right to the customer account in Chargebee. It was easy to set up. We use it every single day and it saves us time since we don't have to manually search for the customer account in Chargebee.
What do you dislike about the product?
If a customer has a lot of subscriptions, it can be difficult to see them all.
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service let's us keep track of all communication between our support agents and our customers. That ensures that requests are handled promptly, and every conversation can be referenced and reviewed later.
Zendesk: Easy Setup, Powerful Ticketing, Reporting, and AI Auditing
What do you like best about the product?
I find Zendesk to be a well-built CRM tool that's great for assigning tickets and generating reports that provide valuable insights. I appreciate the all-in-one platform with integrated and detailed information on customer relationship management. I like its implementations and integrations, as well as the innovative ideas from the brand team. I also value the integrated AI auditor feature for auditing calls and emails. The initial setup was very easy.
What do you dislike about the product?
Nothing more like a dislike, a perfect one go tool
What problems is the product solving and how is that benefiting you?
well-built CRM tool to assign tickets and generate reports for insights. It provides an all-in-one platform with integrated, detailed customer relationship management.
Powerful and Scalable Customer Support Platform
What do you like best about the product?
What I like most about Zendesk is its intuitive ticketing system and centralized customer communication. It makes it easy to manage support requests across multiple channels (email, chat, and web forms) in one place, which improves response time and team collaboration. The automation features, triggers, and macros significantly reduce manual effort and help maintain consistent responses. I also appreciate the reporting and analytics capabilities, which provide clear visibility into support performance and help drive data-based improvements.
What do you dislike about the product?
While Zendesk is powerful, the pricing can become expensive as your team grows or when adding advanced features. Some useful capabilities are locked behind higher-tier plans, which can make scaling costly. The initial setup and customization can also feel complex, especially for smaller teams without a dedicated admin. Additionally, the reporting configuration sometimes requires extra effort to get very specific insights without using add-ons.
What problems is the product solving and how is that benefiting you?
Zendesk helps centralize and streamline customer support by bringing all communication channels—email, chat, and web forms—into a single ticketing system. This eliminates scattered conversations and improves visibility across the team. It also solves response time issues through automation, triggers, and SLAs, ensuring that tickets are routed and prioritized correctly. As a result, we benefit from faster resolution times, improved customer satisfaction, better workload management, and data-driven insights through reporting and analytics. Overall, it creates a more structured, scalable, and efficient support process.
Child Tickets and Side Conversations Keep Everything Organized
What do you like best about the product?
How it groups things together with child tickets and side conversations
What do you dislike about the product?
There are a few things that I believe could be a bit more user friendly. It can be hard to edit certain things. Also, the support emails can be confusing to clients.
What problems is the product solving and how is that benefiting you?
Coverage issues, this allows a much bigger overview of orders and information all being in a shared location
Responsive, Easy-to-Reach Customer Support—No Major Dislikes So Far
What do you like best about the product?
I really appreciate how easy it is to reach customer support, and that they respond in a timely manner.
What do you dislike about the product?
I haven’t found anything to dislike so far while using Zendesk.
What problems is the product solving and how is that benefiting you?
It uses automation and AI to speed up response times, allowing agents to manage multiple tickets at once while reducing backlogs.
Zendesk Keeps Support Organised with Fast Replies, Automation, and Tracking
What do you like best about the product?
Zendesk keeps all customer queries in one place, so support teams can reply faster and stay organised. Automation and tracking help make sure every customer gets the help they need.
What do you dislike about the product?
Zendesk takes time to setup nad learn properly. It also proves costly for small teams or advanced features.
What problems is the product solving and how is that benefiting you?
It keeps all customer messages organised and in one place, so nothing is missed. It help us reply faster and give better support with less effort.
Broad Channel Coverage and Seamless Integrations for Customer Support Teams
What do you like best about the product?
Its breadth of channels coverage. We have our customer service reps team who communicates to customer on phone, WA , Emails and support tech and internal department on chat too.
Another positive point for us is its integration with multiple products
Another positive point for us is its integration with multiple products
What do you dislike about the product?
It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.
What problems is the product solving and how is that benefiting you?
We use Zendesk for our customer service team to support our customers. Tickets get assigned automatically based on the blueprint you set in the portal, so they go to the right department. Customer responses are visible in the portal as well, which helps the team track the full history.
Keeps Patient Queries and Follow ups Clearly Organized
What do you like best about the product?
I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I recently started using Zendesk for Customer Service to manage patient support queries and diet plan follow-ups.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.
Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.
The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.
I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.
I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.
Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.
The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.
I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.
I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.
What do you dislike about the product?
There is not much to dislike about Zendesk for Customer Service for my daily clinic support work. As a new user, the interface feels a little busy in the beginning and takes some time to understand. There are many options on the screen, so it can feel slightly confusing at first. Basic setup is easy, but learning all options takes a little time. Apart from this, it works smoothly for managing patient queries and follow ups.
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service is solving the problem of unorganized patient communication for my clinic work. Earlier, patient questions and diet follow-ups were coming on WhatsApp and email, and it was hard to track everything properly.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.
The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.
The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.
Easy Ticket Management and Team Collaboration in One Place
What do you like best about the product?
It makes it easy to manage support tickets, keep track of conversations, and collaborate with my team all in one place.
What do you dislike about the product?
It can get expensive as you add more features, and some settings take a while to configure properly. Overall, it’s not always as quick or straightforward to set up as I’d like.
What problems is the product solving and how is that benefiting you?
It centralizes customer support, helps improve response times, and provides clearer visibility into ticket status as well as overall performance.
showing 11 - 20