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Zendesk Review
What do you like best about the product?
Easy to use using the chat features and autogenerated features if they send as email.
What do you dislike about the product?
zendesk features not notify if you have ticket in your bucket as a group
What problems is the product solving and how is that benefiting you?
if some one email and dont know how to use zendesk ticketing process its will generate the ticket and we will be notify that we have a ticket.
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It's got it all!
What do you like best about the product?
I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place
What do you dislike about the product?
Pricing for additional services and 2 way communication when it comes to SMS/text messaging
What problems is the product solving and how is that benefiting you?
The ability to do live chat with clients
Zendesk Ticketing System is a great tool
What do you like best about the product?
Automation and Macors and Good Analytics
What do you dislike about the product?
Customer support and Training for admins
What problems is the product solving and how is that benefiting you?
The ITSM Process that lacks in the company
Zendesk - CRM review
What do you like best about the product?
Very ease to use with a friendly interface with better integration and easy to do so based on the frequency of using it.
What do you dislike about the product?
Exporting bulk reports have been excluded unlike before
What problems is the product solving and how is that benefiting you?
Integration of creating, updating and solving of tickets in bulk
Easy to use and user friendly
What do you like best about the product?
It helps you by sorting the severity of the issue, provides timely update
What do you dislike about the product?
Nothing, I think Zendesk is already perfectly fit for a customer support
What problems is the product solving and how is that benefiting you?
I think there's no problem that Zendesk provides
TeamZendesk
What do you like best about the product?
Zendesk is very easy to use and has many features.
What do you dislike about the product?
There was ntohing to complain about. I've been very content with using this app.
What problems is the product solving and how is that benefiting you?
I can communicate with our tech support if need be with no hassle
Zendesk is the best platform to provide support to our users
What do you like best about the product?
Zendesk is easy to use and intuitive, mostly on chats
What do you dislike about the product?
Fast chat assistance with all users. Easy follow-ups through emails
What problems is the product solving and how is that benefiting you?
Help us to adress all users requests through chat an emails
Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
Zendesk Review
What do you like best about the product?
It helps answer guest questions and problems all in one place. The ticket system makes it easy to tag guest issues for reporting and it's easy to direct tickets to the management team in the field from the corporate office. Plus, it connects with different communication channels like our webstite, social media channels, and chat so everything is in one place for the most part.
What do you dislike about the product?
It doesn't have a robust reporting option and it doesn't work well with instagram and tiktok private messages. Also, it could have more advanced analytics and insights that'll assist with letting the company know about any guest concerns.
What problems is the product solving and how is that benefiting you?
It assists with reaching out to customers and getting their replies in one system.
Zendesk support system is very poor
What do you like best about the product?
Product looks good. reports and features are up to mark
What do you dislike about the product?
They have not a support system to help the customer. Either we have to stuck with their partners or we have to everithing at own.
What problems is the product solving and how is that benefiting you?
Actually Zendesk could not solve any of my problem and there was not any benifit of applying time and affort in its implementation
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