Zendesk Suite
ZendeskExternal reviews
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Great Tool for Centralizing and Automating Support
What do you like best about the product?
What i like best about Zendesk Support Suite is that it brings all our customer conversations, whether in email, live chat or social media into one place. This really helps me to stay organised and respond faster without jumping between different tools. I also find the automation features like triggers and macros very helpful for handling repetitive tasks and keeping our responses consistent. I use Zendesk regularly and over time it has made the support process more efficient. It also integrates well with other platforms i rely on, which keeps everything connected. Once i got familiar with the system, the interface felt institutive and fits well into my daily workflow. I found the ease of implementation to be quite manageable. There is a slight learning curve at the beginning but the documentation provided clear instructions that made the setup process smoother. Customer Support has not been needed so far but the documentation has been helpful and clear whenever i needed assistance.
What do you dislike about the product?
What i dislike about Zendesk Support Suite is that the current free trial last only 14 days, which isn't enough for a complete hands-on experience or to fully evaluate the platform before making a purchase decision. A one-month free trails would be more practical. Additionally several powerful features, especially the Advance AI tools come as paid add-ons rather than being included in the mail plans, which can limit access to the full potential of the platform
What problems is the product solving and how is that benefiting you?
For me, Zendesk Support Suite has really helped bring all customer conversations into one place, which ,make it easier to stay on top of things without switching between tools. It also helps to reduce repetitive work with features like automations and macros, which makes responding faster and more consistent. Overall it's made the support process more efficient and manageable.
A good tool to be used by Support team
What do you like best about the product?
The clean User interface of Zendesk allowing everyone to navigate between support tickets easily and assign within team members very efficiently.
The APIs available maked it easy to integrate it with different systems.
The APIs available maked it easy to integrate it with different systems.
What do you dislike about the product?
It had some key missing features like assigning Account manager to a particular Account such that if snay support request comes from this account it should always go to specific user.
What problems is the product solving and how is that benefiting you?
Earlier we used excel to manage support tickets but as number of customers and there support tickets increased we started using Zendesk. It helped us to manage our support tickets very efficiently and also assign the support tickets to different teams and persons. This increased our productivity and we were able to solve tickets in large volumes.
Smooth and efficient customer support management
What do you like best about the product?
Zendesk AI capabilities, including AI Agents and Copilot, are easy to use and have greatly enhanced our support operations. By automating routine tasks and offering agents real-time assistance, these tools have enabled us to respond more quickly and improve overall customer satisfaction.
What do you dislike about the product?
I like how zendesk AI features are, like AI agents, copilots. Honestly, it could be actually still better at understanding tricky questions and connecting smoothly with other tools we use.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize customer queries from multiple channels into one platform, making it easier to track, prioritize, and resolve issues quickly. Automation and triggers reduce manual work, while analytics provide insights into team performance and customer satisfaction. This has improved response times, streamlined workflows, and enhanced the overall customer experience.
Solid support tool with room for improvement
What do you like best about the product?
I like that everything is in one place, which makes it easy to keep track of customer conversations. The interface is generally clean and intuitive, and once you get used to it, it’s pretty efficient. The automation features save a lot of time, and I appreciate the ability to customize workflows for different teams.
What do you dislike about the product?
It can feel slow at times, especially with larger ticket volumes, and some basic features are locked behind higher pricing tiers. The reporting dashboard could be more flexible, and integrating with other tools sometimes requires extra work or third-party add-ons. While it’s powerful, the learning curve for new users can be steeper than expected.
What problems is the product solving and how is that benefiting you?
It helps centralize all customer support requests into one place so nothing falls through the cracks. Instead of juggling multiple platforms for emails, tickets, and live conversations, everything is tracked in a single dashboard. This makes it easier to prioritize, respond faster, and keep a record of all interactions for follow-up or team collaboration.
Zendesk Works
What do you like best about the product?
All inclusive and very effective ticketing and scheduling interface
What do you dislike about the product?
When having multiple tabs open the software tends to be a bit lagging
What problems is the product solving and how is that benefiting you?
It allows us to track tickets and our schedules within one suite.
Zendesk Review
What do you like best about the product?
I like the ability to creat tickets and easily respond to users.
What do you dislike about the product?
I dislike the slowness of the play option.
What problems is the product solving and how is that benefiting you?
Speed regarding answering users.
Really Good Platform for Managing Support guys
What do you like best about the product?
Its UX and the simplicity they bring to the table. Any layman can be familiar
What do you dislike about the product?
Never Interacted with the Support Team. I guess they never let me.
What problems is the product solving and how is that benefiting you?
Management
Zendesk as a CRM
What do you like best about the product?
What I really like about Zendesk Support Suite is how everything feels connected and seamless. Whether it’s managing emails, chats, calls, or tickets everything comes together in one place, which makes it so much easier to stay organized and respond quickly. The interface is clean and user-friendly, and features like macros, triggers, and automations really help save time on repetitive tasks. It feels like it’s built to actually support both the customer and the agent experience.
What do you dislike about the product?
One thing I find a bit frustrating is that it can sometimes feel a little slow or clunky, especially when handling a high volume of tickets. Also, while the automation features are powerful, they can be tricky to set up without some trial and error, especially for someone who’s not very technical. A bit more flexibility or guidance in customization would really help. But overall, it’s still a solid tool.
What problems is the product solving and how is that benefiting you?
I was working for Logitech earlier and used it.
Dynamic platform to streamline projects
What do you like best about the product?
Intuitive way of running agile projects.
What do you dislike about the product?
Inflexible to certain file types when uploading by project materials.
What problems is the product solving and how is that benefiting you?
Central repository of project governance, streamlining process of raising tickets and communicating with business architects.
I'll choose Zendesk Over any other New CRM/ticketing tool
What do you like best about the product?
Their features and the documentations. they are just perfect, on point
What do you dislike about the product?
Their support, it takes days to respond or solve any issue which I need quick attention to
What problems is the product solving and how is that benefiting you?
Zendesk is our core for customer service, we log all our user's issues in one place using zendesk and also its a database of possible solution for all issues in our product
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