Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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A great set of tools for all support needs
What do you like best about the product?
It was surprisingly easy to use and intuitive and the customer support is robust, thoroughly impressed.
What do you dislike about the product?
I haven't used it long enough to note downsides but perhaps more explanation can be added for non-technical users.
What problems is the product solving and how is that benefiting you?
The chatbot helped in lead capture and moving the lead along the marketing and sales funnel.
Easy to use and navigate, handling tickets have never been easier.
What do you like best about the product?
Unresolved tickets have their separate section, I just login and start working on the unresolved ones.
What do you dislike about the product?
Words formatting is not top notch. It need improvements
What problems is the product solving and how is that benefiting you?
Resolving issues related to customer transactions. It helps in getting pre requisite info regarding transactions as customers are asked to provide those details before raising a ticket
Honest Review
What do you like best about the product?
I’ve used Zendesk Support Suite for handling customer support, and overall it’s a very good tool. It helps you manage tickets from email, Monitoring tools and etc, all in one place. No need to switch between apps.
The interface is clean and easy to use, even for new support agents. It has good automation features to save time, and the reporting is also helpful to track team performance.
The interface is clean and easy to use, even for new support agents. It has good automation features to save time, and the reporting is also helpful to track team performance.
What do you dislike about the product?
Only thing is, it can become a bit expensive if you need advanced features or have a big team.
What problems is the product solving and how is that benefiting you?
it makes the ticket handling and support workflow easy, and recorded
One of the best support tools out there!
What do you like best about the product?
I have used many ticketing tools over the years, but nothing beats the customisation, versatility and ease of zendesk.
What do you dislike about the product?
Price is too high for small organisations to adopt.
What problems is the product solving and how is that benefiting you?
Managing multiple tickets and chats . Routing them efficiently and generating great reports.
A Powerful and Intuitive Customer Support Platform Efficient, Scalable, and User-Friendly
What do you like best about the product?
Zendesk has significantly transformed the way our team handles customer support. Its intuitive interface, robust ticketing system, and automation capabilities have streamlined our workflows and improved overall efficiency.
What do you dislike about the product?
While Zendesk is a popular customer support tool, our experience has been less than satisfactory. The platform, though feature-rich, often feels overly complicated and not as customizable as we would like. Simple tasks sometimes require multiple steps, slowing down productivity rather than improving it.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication Channels
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
It's one of the best support softwares out there
What do you like best about the product?
I love how easy Zendesk makes it to chat with the users. Also, the emails and chats are quite sorted. It helps to keep track of your conversations. Multiple tags can be created to sort the data.
What do you dislike about the product?
It should have more options of the data we can see.
What problems is the product solving and how is that benefiting you?
It manages our entire system to reach out to customers and for the customers to reach out to us.
Amazing, I loved working with Zendesk, specifically ticket sorting is hassle free
What do you like best about the product?
Finding all my open tickets in one bucket
What do you dislike about the product?
I continue to use Zendesk, nothing as such to dislike
What problems is the product solving and how is that benefiting you?
Ticket resolution
Easy and simple to use
What do you like best about the product?
The navigation is utmost easy and information deliver is smooth
What do you dislike about the product?
There is nothing I dislike about and the ui is great
What problems is the product solving and how is that benefiting you?
It eases the clients to use our product efficiently and effectively and zendesk gives solutions
Easy ways to promote customer experience
What do you like best about the product?
Zendesk support helps in generating tickets from email giving it a one reference id and help in keep it organized.
What do you dislike about the product?
I didnt see anything in Zendesk support suite
What problems is the product solving and how is that benefiting you?
It is acting as a intermediator between customer and vendor, with an automated responses and reminder to solve a problem its working well
Exceptional Support Platform – Zendesk Gets a Perfect Score
What do you like best about the product?
What I like best about Zendesk Support Suite is its intuitive interface and powerful automation features. It streamlines ticket management, enables seamless communication across multiple channels, and allows for easy customization to match our support workflows. The ability to set up triggers, macros, and detailed reporting helps our team stay efficient and proactive in resolving customer issues. It’s a true all-in-one solution for scalable support.
What do you dislike about the product?
While Zendesk Support Suite is a powerful tool, one area that could be improved is the learning curve for new users. Some of the more advanced features—like setting up automation rules or understanding the reporting dashboards—can be a bit complex at first. Additionally, certain customizations may require technical knowledge or support from their team. However, once you're familiar with the platform, it becomes incredibly efficient and reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions across email, chat, and social channels into one unified platform. This eliminates the need to switch between tools and ensures that no customer query is missed. It's solving the problem of inconsistent communication and lack of visibility across support requests.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
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