Zendesk Suite
ZendeskExternal reviews
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Zendesk Support on ticketing tools
What do you like best about the product?
Tracking daily operation activity to understand more on cases that involved customers.
What do you dislike about the product?
So far did not face any negative experience yet
What problems is the product solving and how is that benefiting you?
Tracking daily operation activity to understand more on cases that involved customers.
Best tool for ticketing by zendesk from all there tools
What do you like best about the product?
Best ticketing tool which archive the chat exactly after the chat ends
What do you dislike about the product?
no dislike but it hung very rarely due to down-link so can be improved and pricing can be decreased
What problems is the product solving and how is that benefiting you?
Best ticketing tool where you can resolve the ticket after the chat or send email if its not resolved by dropping email have all major features and worth money
Recommendations to others considering the product:
Best tool for all chat ticketing must have it have 99.9% uplink can be trusted
Experience with Zendesk Support
What do you like best about the product?
Easy to use tool to consolidate customers' tickets
What do you dislike about the product?
Too many functions, lack of time to explore
What problems is the product solving and how is that benefiting you?
One stop place for all customer queries
Able to track SLA and CSAT
Able to track SLA and CSAT
Essential tool for our online customer service interaction
What do you like best about the product?
Simple intuitive interface. New agents can be onboarded quickly. Wide range of third party integrations available.
What do you dislike about the product?
It gets expensive at scale. A few questionable feature design choices especially wrt SLA timers and ticket redaction. (Lack thereof for the latter)
What problems is the product solving and how is that benefiting you?
We're able to deliver effortless support to our demanding customers. Light agent feature helps the other parts of the company understand the customer experience challenges.
Recommendations to others considering the product:
Pricey, but once you try it, you won't look back.
Intuitive UI
What do you like best about the product?
Self help is very useful and solves most of my problem very quickly, community in zendesk support is very helpful.
What do you dislike about the product?
Many of the solutions the community have resolved to involves "hacking"/"hackish" solutions. Zendesk lacks the flexibility for sophisticated customizability. Also, zendesk is not very reliable, the downtime can be quite long and happens quite frequently.
What problems is the product solving and how is that benefiting you?
Ticketing system helps to keep track of not just customer issues but even for internal usage where one can follow up on a task involving several parties
Recommendations to others considering the product:
Seek a consultant now!
Good thus far
What do you like best about the product?
Intuitive interface, and ease of usage :)
What do you dislike about the product?
Currently, we are unable (?) to combine different channels (email and whatsapp and call) tickets together to a single Client. Or should I say not as easily retrievable?
What problems is the product solving and how is that benefiting you?
transactional, general enquiries, strategically - all sorts.
Zendesk review
What do you like best about the product?
You don't need to have an isp phone to use zendesk.
What do you dislike about the product?
Sometimes it's laggy. Sometimes you need to log out and log back in to use some of the features.
What problems is the product solving and how is that benefiting you?
It makes our work easier since we may able to see the email/history of our customers.
Recommendations to others considering the product:
It's easier platform to us. You can check all the history in one glance.
WORKS AS WELL AS IT LOOKS
What do you like best about the product?
Seamless customer support experience that looks and works great.
What do you dislike about the product?
Would be good if it was easier for potential customer to get to know the product.
What problems is the product solving and how is that benefiting you?
It has cut down the time we need to get customers the help they need.
User Friendly
What do you like best about the product?
Zendesk Chat is a user friendly platfrom not just for the admins but also for the agents. Win-win.
What do you dislike about the product?
Zendesk Support (Internal Chat) is hard to get in touch with. Limited information about the website traffic, widget style and look.
What problems is the product solving and how is that benefiting you?
Real Time Assistance. Proactive Chat is very helpful when it comes to company conversion.
Zendesk chat is very powerful
What do you like best about the product?
All experts/agents can see the history entirely so that all customer's voice is taken care accordingly.
What do you dislike about the product?
none so far. All needs already covered...
What problems is the product solving and how is that benefiting you?
Increasing CSAT score as the customer's feedback is online and real time.
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