Zendesk Suite
ZendeskExternal reviews
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Great Experience with Zendesk
What do you like best about the product?
The accessibility of the support team at ZD.
What do you dislike about the product?
Not all features are always accessible to me so it makes complicated when trying to do custom things.
What problems is the product solving and how is that benefiting you?
Rapid support for customers, creation of help center, creation of canned responses. Leveraging the explore metrics to drive product improvements.
Zendesk - Total Solution
What do you like best about the product?
The ease of setup. Also, the process workflows - once enabled, are very good.
What do you dislike about the product?
Some of the necessary reporting features are missing. Example - Customer reviews summary
What problems is the product solving and how is that benefiting you?
Problems - none to speak of. Benefits - All 700+ staff members know how to use the new Help Center. We have filled the Help Center with FAQ's and process workflows.
Recommendations to others considering the product:
If you need a complete package from Help Desk/Self-Service portal, Customer relations - Zendesk is a great solution!
Amazing workspace
What do you like best about the product?
I love how I can create Macros for commonly used correspondence. I also particularly like Talk option for incoming and outgoing calls directly from the same platfofm
What do you dislike about the product?
Sometimes de Talk function has a dskY and it is bothersome to customers
What problems is the product solving and how is that benefiting you?
I am solving first contact resolution for the company that I work for, allowing for better customer experiences
Recommendations to others considering the product:
Before filing a complaint for any of the features make sure to review the FAQ's and follow the basic troubleshooting steps u
Znedesk Support Suites is a MUST HAVE
What do you like best about the product?
We have multiple brands in Zendesk and the option to find the brand to report on is easy and quick.
What do you dislike about the product?
Creating custom reports can be overwhelming and confusing.
What problems is the product solving and how is that benefiting you?
We are solving productivity with all of our brands and employees worldwide.
Zendesk Support for CS
What do you like best about the product?
The templated answers for easier replying system
What do you dislike about the product?
The spam messages has to be closed one by one manually.
What problems is the product solving and how is that benefiting you?
Customer support. It can be integrated to the platform for easier communication with clients.
Recommendations to others considering the product:
Make sure to navigate all functions for better use
Why I Love Zendesk!
What do you like best about the product?
The ability to create a help ticket and get answers quickly from Zendesk Support. I have login issues and got quick turn around to resolve the issue. I don't have to wait more than 24 hours to get a resolution to my request. I have the ability to create macros and edit Titles after the ticket is set up.
What do you dislike about the product?
Searching the help contents to find an answer prior to contacting support can be cumbersome at times. If the search function was a little more user friendly it would make finding answers easier. On an additional note, it would be nice to hide previous messages so the only one sent is the newest message. It makes it hard at times for the stores to read the messages in Zendesk on their phones versus reading on the tablet or computer.
What problems is the product solving and how is that benefiting you?
Keeping store managers and supervisors up to date with the hiring process of TM's; listing what is missing, etc. We communicate with our stores daily where we are in the hiring process and Zendesk makes it easy to show where the TM is in the hiring process.
Ticketing Complaint Management System
What do you like best about the product?
I really do like the Zendesk features such as, escalation of tickets to the management, creation of macros that increase the response time, notification tones whenever there is a new ticket. I also love how it categorizes its tickets for easy understandability, this includes, closed, open, oh hold, pending, and solved
What do you dislike about the product?
You can never use Zendesk for personal advantage unless for a company, secondly, it can be very costly for a small company.
What problems is the product solving and how is that benefiting you?
I work as a customer support agent, hence we use Zendesk to reply to customer tickets, and send them to their emails. We use it for collaboration and uniform central working point.
Recommendations to others considering the product:
Looking for the best ticketing and customer complaint management system? I highly recommend Zendesk for you.
Best Ticketing Software
What do you like best about the product?
Zendesk is the best ticketing software that we use to manage the high volume of customer tickets, the ability to mark duplicate tickets into one makes me like it very much. You can apply macros that speed up the response time. You can also categorize tickets into folders in form of views. It's easy to differentiate between open tickets, closed, pending, and solved tickets. Not forgetting the escalation feature that allows tickets to be solved at different levels.
What do you dislike about the product?
Zendesk is expensive for a small company. Secondly, it requires expertise to integrate into emails.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a ticketing system where we reply to customer queries in their emails.We use eat to perform team work and collaboration.
Recommendations to others considering the product:
This the Best customer management, helpdesk, and ticketing system that I can highly recommend to any company that deals with customer support.
Zendesk the optimized tool for the call centers.
What do you like best about the product?
It is easy to navigate through the system and the tools are well explained.
What do you dislike about the product?
What I dislike about this app is that the interface seem to be old fashioned. It may need some update.
What problems is the product solving and how is that benefiting you?
NA
Zendesk review
What do you like best about the product?
Personally I've worked with Zendesk for quite sometime when I was a social media executive at my company. Used to resolve customers issues promptly, thanks to Zendesk platform. Customers' messages and posts were resolved as tickets thus, monitoring my daily performance. I set my SLA and this improved customer satisfaction since their issues were worked on promptly.
What do you dislike about the product?
Some tickets were missing in the platform. Not capturing all the tickets from some of the social media platforms, thus you have to respond via the page directly.
Their customer care takes time to respond to client's issues. There is a time I had an issue with my Zendesk account and I had to write them an email concerning my account. The email got a response 2 days later.
Their customer care takes time to respond to client's issues. There is a time I had an issue with my Zendesk account and I had to write them an email concerning my account. The email got a response 2 days later.
What problems is the product solving and how is that benefiting you?
Resolving and responding to customers' queries and emails via Zendesk. Zendesk made communication easier.
Recommendations to others considering the product:
It's a good platform for customer service and social media management since you can set your preferred SLA.
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