Zendesk Suite
ZendeskExternal reviews
6,519 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Long Term User of Zendesk knows about great product development and innovation
What do you like best about the product?
Zendesk as a Product provides many features that are intuitive, beautiful, and a joy to use. I especially like the fact that they put the customer first in terms of design and interaction.
What do you dislike about the product?
At times because of the fast pace of innovation, some of the features may not receive updates for quite a long time, which is unfortunate as further innovation could bring those features to a 10/10 rather than 7 or 8 / 10
What problems is the product solving and how is that benefiting you?
Zendesk Support makes it easy to build workflows and enables easier and more efficient communication with customers.
Recommendations to others considering the product:
Please consider the features of Zendesk and how they can be used for your use case, and know that adapting your use case to the technology will have great results, rather than simply expecting Zendesk to be as your previous system. It's a partnership.
Happy but can be happier
What do you like best about the product?
Easy interface delivering what's needed.
It was new features and AI tech we love.
It was new features and AI tech we love.
What do you dislike about the product?
Pricing becoming higher and the customer success teams need to work on the priorities needed particularly support to clients.
What problems is the product solving and how is that benefiting you?
Member concerns, self service intro
points concern
booking concerns
points concern
booking concerns
Recommendations to others considering the product:
Identify channel to use/support
Charm's Zendesk Support REview
What do you like best about the product?
All of it but what's best are the automations, triggers and macros because it helps a lot with our agents when it comes to common concerns wherein they don't need to come up with a customized answer.
What do you dislike about the product?
None so far. We just have slight concerns with their support@zendesk.com wherein all our email concerns are answered through their help center.
What problems is the product solving and how is that benefiting you?
It makes our work easier, since the function of zendesk is so convenient and easy to use.
open box experience is clear, easy to use
What do you like best about the product?
easy for ticketing tracking, end to end process of CRM cycle for end users / agents / operations
What do you dislike about the product?
no proactive notification for the backend update
What problems is the product solving and how is that benefiting you?
efficiency for global operations
Simple and Straightforward.
What do you like best about the product?
The easy accessibility and simplicity of the chat makes it easy for the clients and its customers.
What do you dislike about the product?
So far, as a consumer I have no problems so far. Zendesk has an exceptional organisation structure.
What problems is the product solving and how is that benefiting you?
Zendesk has definitely made work more efficient, The structure of the product has made it easy to navigate through.
Zendesk Review
What do you like best about the product?
I love being able to leave internal notes and not have the end-user view them
What do you dislike about the product?
I feel like the reporting capabilities are sometimes limited. We try to pull certain types of reports and metrics, but there's only so much we can pull
What problems is the product solving and how is that benefiting you?
We use it for Operations, Marketing, Support overall, etc. We filter all of our customer requests into this system, so it allows us to grow and scale easily while responding to customers on a first-come, first serve, timely basis.
Recommendations to others considering the product:
Creating new reports, easier metrics, etc.
Review on Zendesk
What do you like best about the product?
Real time chat feature is available.
Email integration is also very effective and efficient.
Ticket management is very helpful.
It follows multi channel communication process.
Video call feature is also available.
It has a great integrated channel support.
Email integration is also very effective and efficient.
Ticket management is very helpful.
It follows multi channel communication process.
Video call feature is also available.
It has a great integrated channel support.
What do you dislike about the product?
Mobile version needs improvement.
Customer support is not that responsive.
Whenever there is a update there is no notification.
Customer support is not that responsive.
Whenever there is a update there is no notification.
What problems is the product solving and how is that benefiting you?
All my project management related problems are solved by this tool
Recommendations to others considering the product:
Great tool use it.
Zendesk worked the way it said it does.
What do you like best about the product?
Zendesk was easy to use and easy to navigate. It was also user-friendly and it did not take me a lot of time to understand the platform.
What do you dislike about the product?
It could be a little clunky and it could take multiple steps to get something done. It sometimes was a challenge to integrate with other tools.
What problems is the product solving and how is that benefiting you?
Customer support was our key problem - engaging with them, solving problems, and tracking the results.
Recommendations to others considering the product:
It's a great tool- just evaluate if you need all of its features or a simpler tool will meet your needs.
Zendesk for customer support
What do you like best about the product?
It is very interactive and allows for easy tracking of any work done on a specific ticket
What do you dislike about the product?
It does not allow for certain comments or actions to be removed from a ticket
What problems is the product solving and how is that benefiting you?
Customer interactions, refunds
Zendesk Support A very Good ticketing System
What do you like best about the product?
This is being used in our organization to provide IT-support for our customers. It's a very good tool and has a lot of features. We can easily create predefined reply through macros, call support, chat support.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
What do you dislike about the product?
Earlier ee face some difficulties to view the customer attachments on tickets but now it was resolved.
What problems is the product solving and how is that benefiting you?
We are providing IT support for our internal product. It really helps us to provide support and track them.
Recommendations to others considering the product:
I would like to suggest, use this in your organization for better customer support with transparent. It's very user-friendly and its' features are amazing.
showing 2,001 - 2,010