Zendesk Suite
ZendeskExternal reviews
6,519 reviews
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Chat support review
What do you like best about the product?
Zendesk Chat offers a great basic tool for chat support, you are able to:
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
What do you dislike about the product?
I wish that as an Admin I could kick people off chat when they forget to log off. I also wish that there was a screen-sharing option for both the agent as well as the customer. I also wish that the rating system had additional options, such as stars or a value out of 10, the thumbs up and thumbs down is very limiting. The Idle time-out is URL based and not browser-based, and it doesn't seem to work when the computer goes into sleep mode.
What problems is the product solving and how is that benefiting you?
My team has been able to effectively serve our customers in a more timely and efficient matter thanks to Zendesk Chat.
Great Support Tool
What do you like best about the product?
Easy to prioritize cases, and to know who is working on what case. Ease of use when communicating with other internal teams
What do you dislike about the product?
Can be some issues when changing email addresses multiple times
What problems is the product solving and how is that benefiting you?
Allows faster response and resolution times than with regular email
""Great software for Reporting""
What do you like best about the product?
I like lots of things about this software which is it brings businesses and customers closer together. It is best for customer service platform. This is very simple to use and very fast software. Also It's designed for companies that want to create customer relationships that are more meaningful, personal, and productive. It very helpful for customers and lots od people used this software very easily without any kind of problems.
What do you dislike about the product?
I don't feel there is any issues a about this software. This is very helpful for customers and very responsive to any questions we may have had.
What problems is the product solving and how is that benefiting you?
It has excellent user interface and lots of facilities to the customer. This is very easier to use and very realible software. It save lots of time and money. It helps companies provide great support and raise productivity, and increase customer satisfaction. This software integrates all of your support channels including email, web, chat, and social media. It works very excellently in comparison with others software.
Transformation of customer support
What do you like best about the product?
It gives immense support in managing the customers with its valuable features who gives best user experience. This is easy, flexible and less expensive. Managing customer through multiple channels is possible.
What do you dislike about the product?
Nothing bad or any error found as of now while using this application. I have yet to find something I do not like about Zendesk Support.
What problems is the product solving and how is that benefiting you?
Solving customer issues is the prime moto of any business and this helps you in doing the same. This extended support through multiple channels helps to get the optimum output and reduces the customer dissatisfaction.
Recommendations to others considering the product:
Highly recommended software to customer service companies. This will make you organized in regard to serve the customer and brings smile on customer faces as they gets complete support.
Excellent ticketing tool
What do you like best about the product?
- Easy to deploy for any Service Desk project or new implementation.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
What do you dislike about the product?
The zendesk support service is somewhat slow to respond. However, they have very knowledgeable representatives and provide effective responses.
What problems is the product solving and how is that benefiting you?
We were needing a ticketing tool for our Service Desk service. Zendesk got us up and running in no time.
A marvel to win over your customers' hearts
What do you like best about the product?
The intuitive interface greatly facilitates the management of complaints and claims, as well as the administration of customer service from the multiple digital channels that the organization has available to reach our customers.
What do you dislike about the product?
The few things that don't feel so good are the need to buy individual accounts. I believe there should be a corporate option that enables SMEs to manage small work groups.
What problems is the product solving and how is that benefiting you?
Multichannel customer service, in addition to allowing the creation of knowledge bases so that customers can self-serve by searching the frequently asked questions for any doubts they may have.
Recommendations to others considering the product:
Dare to use it, it is easy to implement and also allows you to try the site for 13 days without needing to add a credit card.
Zendesk Review
What do you like best about the product?
Zendesk is an easy way to track and communicate with customers. It's great that you can track metrics and save canned responses.
What do you dislike about the product?
Tickets can get lost sometimes and are not always tagged correctly. They sit in an unassigned ticket bucket which if not seen, can hurt our metrics.
What problems is the product solving and how is that benefiting you?
Any customer request or communication. It is a central location to house all of that information and it's great that you can look back how previous issues were handled. We can track all communications throughout the company nationwide.
Best Helpdesk for resolving the tickets of the customers.
What do you like best about the product?
You can integrate with other applications like jira and hubspot where respective team can interact among themselves and resolve the issue of the customer.
What do you dislike about the product?
Downside of it is while copying the fields of the ticket to other integrated apps some of the fields might not get copied on rare occasion.
What problems is the product solving and how is that benefiting you?
Solving the customer issues. It is smoother platform to resolve the issues at the same time keeping the customer updated
Recommendations to others considering the product:
You can blindly use this to resolver client issues
With Zendesk, productivity is increased
What do you like best about the product?
Zendesk is best at solving tickets fast. UX is simple, perfect with keyboards shortcuts. You can solve cases at the speed of light.
What do you dislike about the product?
Reporting, CRM features, lack of customer overview
What problems is the product solving and how is that benefiting you?
Thanks to Zendesk Guide, we can have a simple and efficient FAQ. Easily.
Chatting is easy!
What do you like best about the product?
The ability to have an instant conversation with our customers / website visitors is essential. Zendesk chat allows this with absolute ease and minimal setup, and works flawlessy
What do you dislike about the product?
Sometimes it can get a little much if you’re browsing and not wanting to chat, but it’s easily dismissible.
What problems is the product solving and how is that benefiting you?
Instant chat was something we wanted and Zendesk chat provided this. We didn’t have a method before transferring so this is a perfect solution.
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