Zendesk Suite
ZendeskExternal reviews
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VP Customer Success
What do you like best about the product?
This is a great tool for customers to report issues, track products, and ensure everyone is in the loop.
What do you dislike about the product?
We are a smaller company and it often feels that we aren’t a priority.
What problems is the product solving and how is that benefiting you?
We use them to ensure our tickets flow properly and we can collaborate well internally.
Great software, could be even better
What do you like best about the product?
I like how well organized all the support requests are, it was easy to find everything. The user experience was well-designed.
What do you dislike about the product?
I think it has the potential to add more features.
What problems is the product solving and how is that benefiting you?
Zendesk helps us respond to each and every request in a timely, organized manner, which has given us immense benefit in customer service.
Recommendations to others considering the product:
Zendesk is a great platform, just make sure you have an entire team working on support rather than just one person. When your company only hires one person to run support for two applications and hundreds of thousands of users, it doesn't matter how organized the software is because it will still be impossible for you to keep up with the thousands of requests that get submitted every day.
Great ticketing system
What do you like best about the product?
Easy to work with. Real-time update. Zero downtime so far.
What do you dislike about the product?
When the user types the zendesk email to send a new ticket the cached address opens up the old ticket.
What problems is the product solving and how is that benefiting you?
All technical issues. Easy to keep track of all the issues.
Solid, Consistent, Not the Easiest to Navigate
What do you like best about the product?
Zendesk Chat is easy to use and consistent in its delivery.
What do you dislike about the product?
The options in the left-hand menu aren't as intuitive as possible, so it is easy to lose track of which page you need.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our first-round customer service vehicle. Zendesk allows us to serve multiple customers at once, as opposed to phone operations.
Recommendations to others considering the product:
For those using Zendesk, make sure you log out when you need to get off, otherwise you will receive offline messages from trolls.
A slight learning curve, but overall, exactly what we needed.
What do you like best about the product?
Zendesk support has made the process of receiving, responding to, and tracking customer support tickets exponentially easier. We now use the platform as our inbound communication center, and are able to track the efficiency and responsiveness of each of our agents.
What do you dislike about the product?
Macros and Triggers can be difficult to understand, but support is helpful.
What problems is the product solving and how is that benefiting you?
Aligning business triggers with our needs. The largest benefit has been around the reporting available.
ZenDesk
What do you like best about the product?
How easy it is to stay organized and making smart lists!
What do you dislike about the product?
The phone calling feature doesn’t alway work.
What problems is the product solving and how is that benefiting you?
I think a lot of us are learning and continuing to learn as we go and use different aspects of ZenDesk.
Easy and advanced version of ticketing tool
What do you like best about the product?
It is very easy,Flexible and adaptable as well so many other features.So many methods are provided for support like email/Call as well social media.When a client contact the customer service,they immediately supported by your team dedicated to customer service which is best service.
What do you dislike about the product?
For the time nothing is dislike in the system
What problems is the product solving and how is that benefiting you?
I can provide help and manage the tickets from the tool from lisitng.
One of the best support tools in place
What do you like best about the product?
The possibilities are great - we've been using it to scale and you can almost achieve anything.
What do you dislike about the product?
The price is actually the biggest downside, as we now pay more than 100€ per agent just for the support to use all the features we need.
What problems is the product solving and how is that benefiting you?
Scaling support from 2 agents to 30 agents was easily possible with Zendesk Support.
Zendesk Support completely changes the definition of support in your company
What do you like best about the product?
The customer service for the installation / configuration / implementation was very responsive and responsive to any questions we may have had. As for the Zendesk portal, it's excellent, the user interface is modern and is customizable, easily explorable. It has several sections to organize the tickets, which you can modify according to your needs, ideal for medium-sized companies, where you want to track all incidents. In addition, it is very easy to migrate the database of incidents that you have in other services, SolarWinds, in our case.
What do you dislike about the product?
Although the user interface is correctly adapted to a mobile device, Zendesk should develop a mobile application for Android and iOS, to offer a better user experience. Also that the information of the solved tickets should not be hidden, so that the other agents can take action in case the incident happens again, without having to reopen the ticket to read.
What problems is the product solving and how is that benefiting you?
All the incidents that occurred in the technology area are managed through Zendesk Support, simplifying all the problems and requests through the portal where the managers of the support area are located. We benefit that instead of receiving annoying emails, which sometimes employees do not read, through notifications of this service, you can act faster.
Recommendations to others considering the product:
It is a great tool with good features that offers a great user experience. It is easy to implement and use. I like your notification system that keeps all of our employees attentive on the incidents that occur on a day-to-day basis. I highly recommend it.
Till now Zendesk is the best chatting app i got accross
What do you like best about the product?
Multiple chatting system is the best thing I liked about Zendesk, one can handle multiple customers at one time and It can support our customers through multiple platforms, phone, email, social media.
What do you dislike about the product?
It sometimes takes too much time to load, though its reporting is very efficient but it's not that much user-friendly. Zendesk slows down to the point at which it hardly functions.
What problems is the product solving and how is that benefiting you?
Handling multiple customers at the same time and highly efficient ticket management system. Also, it solved many communication problems within the team also.
Recommendations to others considering the product:
One can use Zendesk for customer support services, as it is the most user-friendly and impactful chatting software I ever worked with. Sometimes it hangs but it is very useful that you can forget the previously mentioned problem.
I highly recommend Zendesk to optimize customer support, the interface it presents is extremely helpful and clean, helps you organize every interaction and document every interaction as well. It will help also improve your customer satisfaction by giving the option to customers to leave feedback. It is a software that can be used from everywhere with an internet connection. So it is definitely worth trying.
I highly recommend Zendesk to optimize customer support, the interface it presents is extremely helpful and clean, helps you organize every interaction and document every interaction as well. It will help also improve your customer satisfaction by giving the option to customers to leave feedback. It is a software that can be used from everywhere with an internet connection. So it is definitely worth trying.
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