Zendesk Suite
ZendeskExternal reviews
6,517 reviews
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Zendesk, a great tool for support
What do you like best about the product?
Zednesk has great features. The customer can contact us with a lot of communication channel: mail, chat, phone.
We can create a helpdesk and write articles to provide assistance.
With explore, we can follow the productivity of the after sales agents.
We can create macros to initiate automatic answers for the reccurent demands.
We can create a helpdesk and write articles to provide assistance.
With explore, we can follow the productivity of the after sales agents.
We can create macros to initiate automatic answers for the reccurent demands.
What do you dislike about the product?
Zendesk is expensive. We were paying $125 per month for an agent before we subscribed to the Zendesk suite Enterprise.
The answer bot is not effective.
The answer bot is not effective.
What problems is the product solving and how is that benefiting you?
We handle the customer complaints and inquiries from our customers.
Great tool to create customer loyalty.
Great tool to create customer loyalty.
Recommendations to others considering the product:
Buy the Zendesk suite for a multi-channel assistance at a cheper price
Zendesk-Why I love this tool
What do you like best about the product?
Zendesk chat has been a very useful tool to us because it has helped us in increasing conversion rates. We are able to chat in real time with our customers and potential customers. It is hard for clients to call directly but with zendesk chat embedded on our website then we are able to engage our clients more. It is an easy tool to use and one does not require any training. It is an affordable too and it even have the free trial. Zendesk is a great software for the management of requests and business needs. It facilitates the management in support center seamlessly. The particular consumer roles helped us to implement the software in the company within a short time. Additionally, one didn’t have to invest much time in training since it comes with the best materials for consumers on the web.
What do you dislike about the product?
I do not know if it is the issue with the internet connection, but sometimes we get chat request a few seconds late whenever we are using the Zendesk smartphone app. Overall, there is not much to complain about.
What problems is the product solving and how is that benefiting you?
The triggers are great and this helps us in setting automation such that when we are away the visitor can get a welcome message or leave your contact message. this is better than letting the client leave without any contact. Even when we are offline the visitors are attended to immediately we get back online. We have the chance to use the tracking and live analytics feature whenever we are using the paid subscription. It also allows various integrations and add ons such as Google Analytics.
Recommendations to others considering the product:
Zendesk is a good tool and I would recommend it to business owners. One is able to chat with the clients and potential clients. you can start with the free trial before paying for the subscription.
Zendesk helps organize and prioritize customer emails, questions and requests.
What do you like best about the product?
I like that Zendesk organizes and prioritizes customer requests and questions. Zendesks buckets requests by region and by types of request. With zendesk we are able to addess 300 agents in our region in a short amount of time. We are also able to flip tickets to other teams in the company and collaborate easily. We also let customers know things are "solved" and provide timeline transparency.
What do you dislike about the product?
I dislike that the format sent to customers in return/response can be confusing. We customized this to create less confusion, but the response looks different than a normal email.
What problems is the product solving and how is that benefiting you?
We are solving literally all sorts of problems. Any type of question or request is answered. This varies from ordering new business cards to updating code on our webpages to how to use our tools.
Decent product
What do you like best about the product?
Easy to use interface and logical search parameters to find what you are looking for
What do you dislike about the product?
Needs to have more customization features as companies have different needs when it comes to how they support their customers
What problems is the product solving and how is that benefiting you?
Needed a reliable solution for customers to be able to call us and email us.
Zendesk experience has been positive
What do you like best about the product?
The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box.
What do you dislike about the product?
I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly
What problems is the product solving and how is that benefiting you?
It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly
Easy days
What do you like best about the product?
Zendesk speaks for itself. Its easy to use and get customers to inderstand it
What do you dislike about the product?
Enjoy the program for everything it has to offer..
What problems is the product solving and how is that benefiting you?
Having no issues and problems with program
Recommendations to others considering the product:
Give it a try
I would recommend zen desk chat
What do you like best about the product?
I like that zendesk is used by so many companies so it is familiar and easy
What do you dislike about the product?
I dislike the connectivity issues which sometimes occur with it
What problems is the product solving and how is that benefiting you?
I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open
Recommendations to others considering the product:
No advice at this time.
Zendesk email
What do you like best about the product?
Zendesk does a great job at integrating all your resources into one user interface - I enjoyed being able to access all the capabilities without having to open multiple windows and tabs
What do you dislike about the product?
The user interface could be more colorful
What problems is the product solving and how is that benefiting you?
Being able to connect emails sent from multiple addresses but originating from the same source - it has helped with tracking fraudulent correspondences
Zendesk Support - 5 years of being a customer support agent in Zendesk.
What do you like best about the product?
Macros. Much easier to manage than if we just used an email account.
What do you dislike about the product?
Voicemails aren't automatically linked to emails from the same customer. Wish there was an indicator for multiple requests from one customer.
What problems is the product solving and how is that benefiting you?
Solve customer issues quicker and more effectively than if we just had email. Better customer support and happier customers (fewer refunds and better reputation).
Recommendations to others considering the product:
Use the macros feature.
The User Friendliness of ZenDesk Chat
What do you like best about the product?
I love the fact that the system allows you to do so many things in one software, emails and chat.
What do you dislike about the product?
The system isn't as easy and straight-forward at first. Takes a while to learn to maneuver it. Too many options, almost in a bad way.
What problems is the product solving and how is that benefiting you?
Very solid way to communicate with customers, without having to set up our own chat system software.
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