Zendesk Suite
ZendeskExternal reviews
6,517 reviews
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Great service
What do you like best about the product?
I like how quick and easy they make getting help or questions answered
What do you dislike about the product?
Sometimes you still got to call and talk to a person because so issues cant be resolved
What problems is the product solving and how is that benefiting you?
Right now i have no problems to solve. Some of the benefits are the friendly people that needs help getting the question they have answered
Zendesk is an easy to use platform
What do you like best about the product?
I liked that it was easy to keep track of tickets and monitor your work. The different options, pending, on hold, etc made it easy to prioritize tickets and keep communication open while working on them.
What do you dislike about the product?
Sometimes there would be buggy behavior where if you put a ticket on pending with your name it would still be pushed back into the general pool. Outside of bug issues I didn't have any problems with it.
What problems is the product solving and how is that benefiting you?
We used Zendesk to communicate with users and help them resolve issues they were having with the app.
Great as teams get larger, lots of expansion and integrations. Email chain still sucks
What do you like best about the product?
Zendesk is constantly growing and getting better. Analytics seems to be getting better as well.
What do you dislike about the product?
Still annoying is how responses are organized in Zendesk's email chain. I know the reasoning behind it, but I'm constantly getting users who reach out on how hard it is to read and follow in the thread.
What problems is the product solving and how is that benefiting you?
Analytics, great overall ticketing system. It's the golden standard.
The system that allows us to be the best in customer service.
What do you like best about the product?
This system is undoubtedly a real gem, since it allows me to be able to respond to my clients, whether you come from social networks or emails quickly and effectively, earning their trust and quick sales. It also allows me to offer the customer a post-service and post-sales service that has allowed me to win several awards in the chambers of commerce of my locality, due to the timely attention of my clients.
I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers, as for the latter I have been able to establish a closer and more efficient communication with them. This system has a very friendly interface and easy to understand.
I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers, as for the latter I have been able to establish a closer and more efficient communication with them. This system has a very friendly interface and easy to understand.
What do you dislike about the product?
I have been using this system for several years and today I can continue saying that this system has not gotten any fault that allows me to give a complaint about it.
What problems is the product solving and how is that benefiting you?
Thanks to this system I have been able to have a direct communication with each one of the clients, since it allows me to use all the possible, varied channels and respond with promptness and professionalism, this system has also provided me with complete reports where I can see the performance of every member of my team.
It is very beneficial to know that according to the attention given to your customers, they reward you with their loyalty even if your prices are high, they understand that your products and services are worth it.
It is very beneficial to know that according to the attention given to your customers, they reward you with their loyalty even if your prices are high, they understand that your products and services are worth it.
Recommendations to others considering the product:
I definitely recommend this system with your eyes closed, if you really want to meet your customers quickly. This software is the ideal for your business. Do not wait any longer and take action and you will see all the benefits that this program offers you.
Zendesk Chat Review
What do you like best about the product?
When you want to communicate online with your clients Zendesk Chats have proved to be helpful. It is easy to use and implement as someone who doesn't have experience can chat without struggle.
What do you dislike about the product?
The main disadvantages that Zendesk Chats offer is that it is hard to connect the chats with the emails. Coming from chats to email is somehow hard as the chats can only be available when the visitor chats again.
What problems is the product solving and how is that benefiting you?
At Kenya Medical Research Institute we used the Zendesk Chat to communicate with clients who want get information regarding the our products and analysis reports.
Recommendations to others considering the product:
For online chats with customers who want to know much about your company or inquire information, Zendesk Chat is the best software.
Review on Zendesk Chats
What do you like best about the product?
Zendesk chats is the best option when it comes to online chats. The software allows you to chat with multiple clients at the same time. It welcomes the visitor with an encouraging message. When it comes to installation, its easy to install and use.
What do you dislike about the product?
When there are many chats is hard to know the visitors chats unless they send a message again.
What problems is the product solving and how is that benefiting you?
We used the Zendesk Chats to communicate with property buyers and sellers online. When a client send a message, a notification would pop up and the customer service representative would attend to them.
Recommendations to others considering the product:
If you company offers customer support help , the best software to consider is the Zendesk Chats. It allows you too chat with buyers and sellers and also get instant feedback.
It’s good
What do you like best about the product?
How IT can shadow my computer remotely from anywhere
What do you dislike about the product?
How my screen changes color when they log in
What problems is the product solving and how is that benefiting you?
Folders missing from the hard drive
Good product
What do you like best about the product?
Easy interface and nice design. We use it all the time in the office
What do you dislike about the product?
Haven't really run into problems when using it.
What problems is the product solving and how is that benefiting you?
Much faster response time. Easy to use
Does what it is supposed to efficiently
What do you like best about the product?
User-friendly, quick response time, tracks progress
What do you dislike about the product?
Nothing in particular, things beyond the actual product design are what can be lackluster.
What problems is the product solving and how is that benefiting you?
I think it does a good job of letting the consumer track the progress of a resolution they need which leads to happier consumers throughout the process that often times begins with a complaint.
Recommendations to others considering the product:
A good service dependent on structure of company and number of employees
Great for Supporting a large amount of Customers
What do you like best about the product?
I enjoy many aspects of this software.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
What do you dislike about the product?
Every once in a while a email will look like an internal note, however this is 1 per 250 tickets.
What problems is the product solving and how is that benefiting you?
I use Zendesk to help consultants run their businesses, and to make outgoing and incoming calls.The benifits are that we can keep a great record of topics, and who is communicating with us the most.
Recommendations to others considering the product:
Always use the internal note feature, as it is a great tool to have.
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