Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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The best in the market
What do you like best about the product?
I don't see any other chat platform so fully functional than Zendesk/Zopim. It really provides every option to handle the chat instantly. It makes life easier for a chat support agent by connecting with its Zendesk CRM and assist the visitor accordingly.
What do you dislike about the product?
There is nothing much to dislike any option but the sign of visitors with new messages can be improved to let the agent notify immediately of any unattended chat.
What problems is the product solving and how is that benefiting you?
We are handling the customers for our client and it works well. If only it provides the option of remote access, our tech support people would have no burden of moving to other software for anything.
Lightweight Help Desk and Knowledge Management Tool at a Reasonable Cost
What do you like best about the product?
Zendesk has been an excellent system for our small IT Team to track incidents, problems, requests, and changes. It provides an easy to use, flexible framework for tracking our activity.
What do you dislike about the product?
The tool is not ITIL compliant out of the box. It's not designed for ITSM without some customization.
What problems is the product solving and how is that benefiting you?
We're able to track our work. The biggest problem we faced was that we were disappointing our customers because we did not follow through on our promises.
Recommendations to others considering the product:
As a lightweight service desk management tool, Zendesk is excellent. If you're looking for an all-in-one ITIL or ITSM solution, you'll need to do some work on the system to make it work.
it is a very usefull platform to grow your bussiness and make a big brand
What do you like best about the product?
very responsable for their customers and they provide you with all of knowlege that you need to manage your work on their platforms i prefere useing it to promote digital products on Click Bank
What do you dislike about the product?
some late on repying but nether this they very helpfull but some times i need thier help very fast more to grow my business
What problems is the product solving and how is that benefiting you?
Social Customer Service and they helped me to improve using my social accounts to promote my work and increase my sales
Recommendations to others considering the product:
if you have a product or working as a Click Bank affiliate this platform is the best way to get more sales
Best HelpDesk on market
What do you like best about the product?
It makes your work with clients easier. I've tested a lot of helpdesk softwares, but this one remains my favourite because it has all what you need.
What do you dislike about the product?
What I dislike is the "old" design, even if they adapted it to the latest mobile-use friendly, it looks like in old days. But besides that, it's still the best on market.
What problems is the product solving and how is that benefiting you?
I have a hosting and web design business and this helpdesk software makes the work with customers a lot easier. If there's a problem, they use the forms and I can track any problems in an easy manner.
All Calm-No Storm:Zendesk for support
What do you like best about the product?
Smart, service enhancing communication for all aspects of business replies and needs. As comparable as a face to face Q & A using Zendesk as the absolute liason. Check out how many professional messages are intercepted through zendesk-and you may have even missed a few. Solving connection gaps 24/7.
What do you dislike about the product?
I have been on the needy side and the giveth forward side with technology driven, true time enhanced interpersonal SUPPORT. Zendesk has bridged gaps and I have no discernible dislikes that stand alone.
What problems is the product solving and how is that benefiting you?
As stated above, I have received supportive feedback and connectivity across miles via Zendesk solutions and I have utilized them in all applicable ways. There is smoother joining of parties and solid guidelines keeping both sides moving forward in the quest for whatever they may be needing an answer to. And it truly fits as a Company name: Zendesk. The bridge to clear the gaps.
Recommendations to others considering the product:
There are more ways than imaginable to have a client based communication avenue, but many roads lead to dead ends. Don't end up on the same path. Let Zendesk take the wheel ( but only for the necessary time ).
Excellent platform for incident management
What do you like best about the product?
The best thing about this platform is the simplicity of its use. And being a solution in the cloud, its deployment is very fast. In addition to allowing the customization of the solution, it also allows to create a knowledge base on common problems and how to solve them, which improves the response time.
What do you dislike about the product?
The only thing to mention at this point is that an external platform is required to have good statistical graphics on the incidents loaded on the platform
What problems is the product solving and how is that benefiting you?
With Zendesk we were able to start managing and prioritizing the incidents that our clients reported. In addition, we begin to have statistics on the support provided, how much average resolution time we have, what is the technology that most requires support, etc.
Recommendations to others considering the product:
I recommend the use of Zendesk for incident management, as it is a very simple and fast deployment platform because it is in the cloud. It has all the necessary functions for handling incidents and statistical reports.
Best review software ever
What do you like best about the product?
We have been using it for our company for the past year and it's been great
What do you dislike about the product?
The lack of apps available on the app store
What problems is the product solving and how is that benefiting you?
Customer support.
Fantastic UI so far. Use it everyday and is working great.
What do you like best about the product?
Great hub for tickets. Increases transparency with the support team. Really helps with collaboration.
What do you dislike about the product?
Nothing that I can think of - maybe just an easier way to see followed tickets and internal messages that you're tagged in.
What problems is the product solving and how is that benefiting you?
A commonplace to deal with customer inquiries really helps with collaboration and transparency.
Amazing Support Software
What do you like best about the product?
It has made it much easier to answer, manage, and report on support tickets!
What do you dislike about the product?
There should be more customization available to non-Admin users
What problems is the product solving and how is that benefiting you?
Huge benefits, particularly in time saved and the ability to report on key success metrics
customisable and very helpful employees to support organisation needs
What do you like best about the product?
I love that the company is growing with mine, where we are discovering new needs for end users and internal users ,
What do you dislike about the product?
it used to be very silo, where I have to purchase the different products individually
What problems is the product solving and how is that benefiting you?
n/a, I have a direct contact to seek for help, hence that is really helpful
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