Zendesk Suite
ZendeskExternal reviews
6,517 reviews
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Review of Zendesk for Emailing Support
What do you like best about the product?
I really love that Zendesk has a clean and clear user interface that is very user-friendly and easy to understand.
What do you dislike about the product?
I don't like that the software can be kind of clunky in the way it works and its simplicity can sometimes make it less seamless for use. For example, there can be a million tickets from the same customer and they do not group together, so you have to search zendesk each time to see if the customer emailed in multiple times.
What problems is the product solving and how is that benefiting you?
Zendesk is very helpful with efficiency in responding to customer emails. It is very easy and accessible for agents to view their feedback from customers.
Zendesk Support
What do you like best about the product?
Great in being able to track ticketing patterns of our users and keeping track of out standing tasks
What do you dislike about the product?
The software seems to have glitches on the mobile app on crashing or locking up
What problems is the product solving and how is that benefiting you?
The applications is being used as our ticketing software for all requests by our users community
Great for support services
What do you like best about the product?
Zendesk is easy to use and the platform allows people to support really easily.
What do you dislike about the product?
There is really nothing the company or I disliked Zendesk.
What problems is the product solving and how is that benefiting you?
Customer Service is key to our company and we have to give support to those people that needs help. Zendesk is perfect for that.
Recommendations to others considering the product:
Zendesk is a great place to start if your company is looking to provide high quality support.
Great support software for a reasonable price
What do you like best about the product?
I like that it is easy to use and to submit IT tickets. The staff is very knowledgeable and are quick to respond to issues. I like how you can upload photos of the issues you are having and also input detailed descriptions.
What do you dislike about the product?
Overall I am very happy with Zendesk Support. Any issue I have they respond in a timely manner and all of their support staff are friendly.
What problems is the product solving and how is that benefiting you?
This software helps my business with any IT issues they are quick to resolve them and find solutions to problems without having to jump through hoops.
Does everything we need it to.
What do you like best about the product?
Zendesk is a comprehensive help desk system that does everything we need it to do.
What do you dislike about the product?
User interface could be updated. But it's functional.
What problems is the product solving and how is that benefiting you?
Internal and external access to help desk.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Zendesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to effortlessly communicate and track correspondence with clients across the globe using an email ticket system. Highly recommend.
What do you dislike about the product?
Sometimes tickets go missing within the software (somehow disappeared)
What problems is the product solving and how is that benefiting you?
An effective and efficient customer support ticketing solution
Great Product
What do you like best about the product?
Easy to use. Decent Analytics. One stop for everthing.
What do you dislike about the product?
Better Reporting. Hard to find things sometimes!
What problems is the product solving and how is that benefiting you?
Website updates and digital advertising.
Easy to use
What do you like best about the product?
Zendesk, while having a fairly steep learning curve is easy to use and navigate once you've had an introduction.
What do you dislike about the product?
It would be nice to have noises when tickets come in or ways to record who has looked at certain things.
What problems is the product solving and how is that benefiting you?
Trying to streamline our systems with zendesk, it makes data very easy to collect.
Perfect for ticketing
What do you like best about the product?
Communication made easy and ticketing tracking
What do you dislike about the product?
One too many mails from the users. Summary would’ve been nice
What problems is the product solving and how is that benefiting you?
Day to day ticketing form users
Best way to interact with clients
What do you like best about the product?
I like the integration between our systems files and information and their platform
What do you dislike about the product?
I don’t like how it sometimes lags in speed time
What problems is the product solving and how is that benefiting you?
The problem of not communicating back to customers who need support
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